Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting agency
- Casino
- Gambling house
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.3
Average
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shawn is a legend
Shawn helped me a lot when I got confused on how to activate the joining promotion. Even though I had done it slightly wrong he still helped me and it was a great experince. Thanks Shawn!
24 September 2025
Unprompted review
Reply from Betano UK
Hello Claire, we are pleased to hear that we could help with your query today. We'll be sure to pass your feedback over to Shawn. Have a great weekend! :-)
BETANO IS A HOAX
BETANO IS A SITE THAT DOES NOT RESONATE WITH USERS....IT RUDELY LIMITS YOUR BETTING LIMITS AND, FOR NO REASON....THEY DO THIS HORRIBLE THING WITHOUT NOTIFYING YOU THAT THEY DID IT AND THE REASON WHY THEY DID IT....IT'S A SCAM WITH AN ATTRACTIVE FACADE....SHIT IN THIN TIN....THERE ARE SO MANY ALTERNATIVES....WHY DESTROY YOUR NERVES WITH BETANO?....
19 September 2025
Unprompted review
Reply from Betano UK
Hi Daniel, we are terribly sorry to learn of your experience with us, we're happy to discuss your matter further if you wish, our e-mail address is help@betano.co.uk
Signed up for the introductory offer
Signed up for the introductory offer. Bet £10 receive £50 bonus. Waitrose a week for my bonus and nothing came.
When asked why I have not received my bonus, they mentioned I did not do it through the correct links, which I showed them I did with email evidence.
Instead they offered £30 boxing bet bonus funnily enough instead.
Plenty of betting providers. Less shady with more integrity. Probably best to play with your hard earned cash elsewhere !
16 September 2025
Unprompted review
Reply from Betano UK
Hi Vince, we are terribly sorry to learn of your experience with us, we're happy to discuss your matter further if you wish, our e-mail address is help@betano.co.uk
Used Betano as a back up
Used Betano as a back up to my regular days in a year site.
No comparison.
Mostly all odds are less i.e. Luke Littler at 6/4 compared fo 15/8 to win outright.
Offers if used hardly seen again for months. Giving you a chance to win up to £30 on a spin the wheel. A con only ever paid 50p or 1 pd.
Offers twice taken and never fulfilled. My good site offered 4 offers yesterday winning on Salah enhanced sot. And bet builder.
If you try and compete with the big boys dont con people. Your small fish and should be thrown back in. Ive closed you now you offer no explanation or recompense. I will not be reapplying as offered.
20 September 2025
Unprompted review
Reply from Betano UK
Hi David, we are very sorry to hear that our products and services did not meet your expectations. We are always looking at new ways to improve both factors. Your feedback is appreciated and has been taken on board, thank you.
Great service by Jim
20 September 2025
Unprompted review
Reply from Betano UK
Hello Damo, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Jim. Have a great day! :)
Special thanks to Keiron for your help…
Special thanks to Keiron for your help . Concise and conscious of customers time, prompt response and support. Cheers mate
20 September 2025
Unprompted review
Reply from Betano UK
Hi , thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Keiron for you!
Excellent customer service
Excellent customer service, especially Gina ans Shawn, when they gave an issue with promotions or free bets they take the time to resolve.
17 September 2025
Unprompted review
Reply from Betano UK
Thank you so much for the review! We're delighted to hear that your issue was resolved and that Gina and Shawn were great in helping you. We'll be sure to pass on your kind words to them! Have a lovely day ahead!
helpful
helpful, concise and clear - Pablo wished me a happy birthday too :)
16 September 2025
Unprompted review
Reply from Betano UK
Thank you so much for the review! We're delighted to hear that Pablo gave you clear, concise and helpful support. We'll be sure to pass on your kind words to him! Have a lovely day ahead!
Great site and very helpful staff…
Great site and very helpful staff (pablo) was a great help 10 out of 10
15 September 2025
Unprompted review
Reply from Betano UK
Thank you so much for the review! We're delighted to hear that you are enjoying the site and that Pablo was great in helping you. We'll be sure to pass on your kind words to him! Have a lovely day ahead!
Reply from Betano UK
Thank you so much for the review! We're thrilled to hear that we have been very helpful to you. Have a lovely day ahead!
Betano took 100gbp off me for a jimmy…
Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina on the customer services team who looked into the matter properly and refunded me. So it’s 5 stars for Gina and none for betano, so I’ve had to settle on three
13 September 2025
Unprompted review
Reply from Betano UK
Thank you very much for the feedback. We're thrilled to hear Gina was able to resolve the matter for you. We'll be sure to share this with her. If you ever need assistance, please feel free to reach out to us. Have a lovely day ahead!
Reply from Betano UK
Thank you so much for the review! We're thrilled to hear you were very happy with his help—we'll be sure to let him know. Have a lovely day ahead!
Reply from Betano UK
Thank you very much for the feedback! If you ever need assistance, please feel free to reach out to us. Have a lovely day ahead!
Reply from Betano UK
Hi Em, thanks for your positive review! We'll be sure to pass your feedback over to Irene. Have a great day ahead! :-)
Pablo did a solid job in customer…
Pablo did a solid job in customer service
6 September 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words and 5 star review, we will pass this over to Pablo.
Great costumer service - Alan
For some reason couldn't use a bonus, contacted costumer service and with Alan support all was resolved.
Thanks Alan!
5 September 2025
Unprompted review
Reply from Betano UK
Hello Joao, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Alan.
Live chat experience
Really well handled live chat interaction, Jim was polite and quickly resolved my issue.
2 September 2025
Unprompted review
Reply from Betano UK
Hello James, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Jim. Have a great day! :)
Reply from Betano UK
Hi Lesley, thanks for your 5 star review, have a great week ahead!
Very helpful and sorted the issue very…
Very helpful and sorted the issue very quickly
1 September 2025
Unprompted review
Reply from Betano UK
Hi Bradley, thanks for your lovely review, have a great week ahead! :-)
I had a problem with a bonus bet .And…
I had a problem with a bonus bet .And Annamarie went beyond what she had to do for me .In matter of minutes she resolved my issue .Absolutely fantastic customer care. Many thanks .10/10 .
31 August 2025
Unprompted review
Reply from Betano UK
Hi Ian, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Annamaria
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