Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting agency
- Casino
- Gambling house
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.3
Average
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't waste your time
Not been with them long but, after a few wins, they have decided that they will no longer allow me to place sports bets. You'll be fine using the site, providing you don't win !!
EDIT 1/7/25: I did contact them as requested in their response below. Absolutely zero change in their decision. Why do companies put these review responses just to mess you about further.
30 June 2025
Unprompted review
Reply from Betano UK
Hello Jon, we're sorry to learn of your recent disappointment with our services. You're welcome to contact us by e-mail, our address is help@betano.co.uk
Speak to Jim on the live chat
Speak to Jim on the live chat. Quick direct and straight to the point just what a gambler like me needs !
29 June 2025
Unprompted review
Reply from Betano UK
Hello Rahim, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Jim, have a great day ahead! :-)
Nearytwo weeks since opened a count…
Nearytwo weeks since opened a count have sent them everything re id etc apart from dna . Still not allowing me to bet or use bonus which expires soon.
They had no problem in taking my initial deposit though . They should od checks first not after deposit a disgrace . Had no replies to numerous messages useless company . Stay away
26 June 2025
Unprompted review
Reply from Betano UK
We are sorry to hear that you are dissatisfied with our site. Should you require any assistance, please contact help@betano.co.uk
Absolutely great customer service…
Absolutely great customer service didn’t have to wait around to get a response either, very very helpful chap called Edward and made everything nice and clear for me to understand. 10/10 recommend this place
26 June 2025
Unprompted review
Reply from Betano UK
Hello Brendan, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Edward, have a great day ahead! :-)
Betano seem really good so far
Betano seem really good so far. Each contact via chat has been good and they have been really helpful, particularly Gina and Levente. Good offers regularly too!
24 June 2025
Unprompted review
Reply from Betano UK
Hello Hattie, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to both Gina and Levente, have a great day ahead! :-)
I have made a mistake when I registered…
I have made a mistake when I registered using a welcome bonus promo link. But the support agent (Aimen) was both very friendly and extremely helpful by granting me the bonus. Overall great experience, nice clean UI and enticing welcome offers.
23 June 2025
Unprompted review
Reply from Betano UK
Thank you for your review, we will be sure to pass your feedback on to Aimen for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Very poor communication sent emails and…
Very poor communication sent emails and can only message robot stay clear
Of this bookmaker
20 June 2025
Unprompted review
Reply from Betano UK
We are sorry to see your rating with us. Can you please contact us via Message to have a look into your query?
Have a good day Stanley
Joined via a Facebook welcome offer…
Joined via a Facebook welcome offer link which turned out not exist once joined. However, Jim on the Customer Service chat enabled the offer promptly and without issue, so was very helpful. Shouldn't have needed to chase it though. Site seems on par with others.
22 June 2025
Unprompted review
Reply from Betano UK
Thank you for your review, we will be sure to pass your feedback on to Jim for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Jim on the live chat was very helpful…
Jim on the live chat was very helpful in resolving an issue I had with one element of my welcome offer. Great customer service!
22 June 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, we will be sure to pass your feedback on to Jim for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Had trouble with a welcome offer
Had trouble with a welcome offer, but they sorted it out without any quibbling. That’s how to do customer service, thanks Jim
22 June 2025
Unprompted review
Reply from Betano UK
Hello Michael , thank you for your kind review! We're glad to find we could help out with your query. We'll be sure to pass your feedback over to Jim. Have yourself a wonderful evening! :-)
Do not honour welcome bonuses!
Signed up via a promotional link concerning a welcome bonus. When I got into my account I found out that I was unable to claim any bonus whatsoever. Support says that it is a 'business decision'; however this makes no sense given I have not even played on the site yet. Don't waste your time.
21 June 2025
Unprompted review
Reply from Betano UK
We are sorry to hear that you are dissatisfied with our site. If you have any restriction on any BV GAMING BRAND, it will automatically follow over to all accounts, we apologise for the inconvenience this has caused you.
Irene was so helpful with my query
Irene was so helpful with my query. Greatjob
20 June 2025
Unprompted review
Reply from Betano UK
Hello Prabhu, thank you for your kind review! We're glad to find we could help out with your query. We'll be sure to pass your feedback over to Irene. Have yourself a wonderful weekend! :-)
Reply from Betano UK
Hello Matthew, thanks for your kind review! We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :-)
Sheigh was extra helpful to apply an…
Sheigh was extra helpful to apply an offer that messed up from a glitch - no issues placing bets or taking my free ones, looking forward to using!
20 June 2025
Unprompted review
Reply from Betano UK
Hello Robert, thanks for your kind review! We're pleased to hear we could help resolve your query promptly. We'll be sure to pass your feedback over to Sheigh, have a great weekend ahead! :-)
Do not trust this bookie
Do not trust this bookie, another spin off of betvictor,
Misleading signup offers, challenges support staff for them to be rude and ignore me.
Threaten with trading standards they blocked me from communicating.
18 June 2025
Unprompted review
Reply from Betano UK
Hi, we are sorry to hear that . Please contact help@betano.co.uk so we can review this further.
Great Customer Service
Early days but seems a really good site with good bonus offers and good customer service (Gina was very helpful).
18 June 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words , we will be sure to pass you feedback on to Gina. If you should ever need any further assistance, please don't hesitate to get in touch
Annamaria was extremely helpful. Great customer service!
Annamaria was very helpful. Actually I was struggling to find my welcome offer. She kindly assisted me with the welcome bonus manually. Extremely satisfied with the quick customer care service!
16 June 2025
Unprompted review
Reply from Betano UK
Thank you for taking the time to leave a review, Priya! We're glad Annamaria was able to assist you and will be sure to pass this on. Please don't hesitate to reach out if you should need any further assistance.
Pavol answered my query efficientl.
15 June 2025
Unprompted review
Reply from Betano UK
Thank you for taking the time to leave a review Michael! We're glad Pavol was able to assist you and will be sure to pass this on. Please don't hesitate to reach out if you should need any further assistance
Dealt with Laura who was amazing and…
Dealt with Laura who was amazing and very helpful!! Thanks Laura!!
14 June 2025
Unprompted review
Reply from Betano UK
Hello Steven, thank you for your lovely review, we'll be sure to pass your feedback over to Laura. Have a great weekend ahead! :)
Reply from Betano UK
Hello, many thanks for your great review! We're pleased to hear we could help out today. We'll be sure to pass your query over to Harvey. Enjoy the rest of your evening.
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