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See what reviewers are saying

Rated 2 out of 5 stars

This site has a pinball game that is fixed so much it cannot be random. Many times i have seen pinball hover until falling in a losing pot. Disgraceful

Rated 1 out of 5 stars

Moved house and changed my address. Next thing I know I'm suspended. Contacts customer services who tell the account has been deleted "for business reasons". Had the account since 2007, no issues. No... See more

Rated 1 out of 5 stars

STAY AWAY FROM THIS WEBSITE !!! After winning around £4000 GBP I've been targeted, account restricted - awful experience. Customer service is useless !!! They won't bother about you if you loos... See more

Rated 1 out of 5 stars

Been betting with Betfair for years, betting and laying, making a steady profit year on year. Get a call today restricting my deposit limit to a ridiculously small amount, pretty much stopping me doin... See more

Company details

  1. Betting agency
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Information provided by various external sources

Betfair is an online gambling company which operates the world's largest online betting exchange.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

144 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(144)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

You should be ashamed of your betfair…

You should be ashamed of your betfair just had a Toton 500 spins on crazy pachinko witch is a live game wow that means I needed it to pay 500% just to brake even well it give X5% SO FOR THAT AS YOU are associated with games like that take me of ur site and any other site your involved with absolutely pathetic and disgusting site you shoud be ashamed

2 June 2024
Unprompted review
Rated 1 out of 5 stars

They are trying dirty tricks to avoid…

They are trying dirty tricks to avoid paying out on the recent ManU V manC FA Cup Final my wining bet,by using a scam, they say I need to provide proof of a card I used years ago that’s got nothing to do with the card I used to deposit the bet funds with, are they that stupid thinking people keep cards details that have either expired or were lost so have been replaced years ago, they will not pay out because the old cards are showing on the account, yet the scamming BETFAIR took my deposits when the others cards were on their and did not decline the bet then,but will not pay out now that’s fraud

25 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. They take your money and do not pay out any winnings.
They use delay tactics by asking for PDFs about X, Y and Z and hide behind small print.

They have no call centre phone number and hide behind virtual chat which takes hours.

I have never known a company as crooked & bad as this.

13 April 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Betfair at all costs

Took ages to set up an account, sent in verification documents. Passport and proof of address?!? Then immediately after I finally got verified my account was shut down. When I contacted them to ask why, they said the security team could shut down any account and did not have to state a reason! Absolute sham! Now they have copies of my government ID but I am unable to even delete the account because I’m completely locked out. All very dodgy, avoid at all costs!

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Bunch of scamming criminals.Sites full…

Bunch of scamming criminals.Sites full of rigged games just to fill their pockets.shamless scamming thieves.dirty rats with no morals or dignity.This kind of sites should have their licence suspended.Highly recommend to avoid those thieves

3 April 2024
Unprompted review
Rated 1 out of 5 stars

Why are so many casino slots blatant…

Why are so many casino slots blatant scams? TED Slot showed me 32 bonus teasers without giving one. Money ran out. My RTP on that slot stands around 30%. That is criminals when they advertise it in the 90s. Needs to be an investigation as these slots are not random and definitely not investigated to any standard that can show them to be fair play. That much is obvious. Avoid.

6 March 2024
Unprompted review
Rated 1 out of 5 stars

Disgraceful company

Disgraceful company.

Placed a bet on their price boost last night, on the Leeds vs Leicester game, Crysencio Summerville to have 2+ shots on target and Jamie Vardy to have 1+ shot on target. When the teams were announced I noticed that Jamie Vardy wasn’t even in the full 20 man Leicester squad, so I just assumed the bet would be voided. The game kicked off and it still showed as a live bet in my bets section. I have been back on since today and it is now in the settled bets as a loss and returns of £0.00. I have contacted customer services about the issue and they have informed me that it’s not their fault, the bet can’t be voided as it’s been settled now and they are unable to do anything about it. So I informed them that the bet physically could never have won as Jamie Vardy wasn’t in the squad and the woman politely just told me that again it’s not their fault and sorry for the inconvenience.

How can they just get away with taking a bet, the bet then not happening and just keeping the money.

23 February 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Been using them for around a year along with many other sites. This is the only site that will consistently rinse you and when you hit a bonus will pay the minimum every single time. I’m down around 6k to
These and the one time I did win a not even large amount they restricted my account and placed a ridiculous deposit limit on my account. By far the worse experience I’ve had with an online gaming site. Not to mention the diabolical customer service. Would advise anyone to stay clear of this rigged site.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

Market Suspended for 10 weeks!

For approx 10 weeks I have had the message MARKET SUSPENDED on one of my bets which is a good-looking acca bet. betfair are offering me cashouts on ALL my other acca bets but not the one which stands to make me a handy profit! Any ideas why? I staked my own money and it was not part of a promo

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous company

Horrendous company. If something goes wrong i.e. you get hacked like me and money gets stolen they will bounce you about several support agents, none of which provide any helpful messages. After 3 hours of getting nowhere they referred me to the Safer Gambling helpline(??). They have awful site security and should not be trusted, they allowed my money to be withdrawn to an account I've never used.

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Don’t use the site no Customer service is rubbish pass you on from pillow to post and still don’t get no further forward stay clear of betfair all together

Don’t bother betting on this site I put my first deposit on and played one of the slot machines and won £48 when I went to withdraw the money the suspended my account because there wanted proof of I,d so I uploaded everything there wanted and 3 weeks later I’m still waiting for them to be reviewed been intouch with customer service ther keep passing me on to other teams and all I get is we are busy and we will ping you back make sure you have notifications on I am getting no satisfaction from them so I think there are scammers so don’t waste your money on this gambling site.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

No respect customers

It is so unfair. They give you a wrong information on website, you place a bet using that information and they change it after. Tried to explain the issue with the contact center.. useless..
There are many other companies you can use that treat customer with more respect.

27 September 2023
Unprompted review

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