Betmaster is a great site to entertain yourself on they is a great selection of games/providers to pick from. Literally instant withdrawels soon as u click withdraw bang its right there in ur account... See more
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I joined Betmaster today, and before depositing I uploaded my proof of ID and address, in my case a passport and a an official letter from the government. After initially losing my first £35... See more
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As a valued customer ive never had worse customer service. They have retained 500 pounds unlawfully. They have provided outlandish request for statements over months and month. Aviod they will waste y... See more
Company replied
My account was blocked and money confiscated with no proof. They assume that I made multiple accounts which is not allowed by Terms and Conditions. However I am 100% sure that I didn't and when I trie... See more
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Company details
- #38 of 45 best companies in Online Casino or Bookmaker
- #28 of 35 best companies in Casino
- #41 of 44 best companies in Gambling Service
Written by the company
BM Solutions GB Ltd is fully licensed and regulated by the UK Gambling Commission (licence number 065699-R-339929-001, granted on 13 January 2025). We are part of an international group of companies that hold remote gaming licences across multiple jurisdictions worldwide, reflecting our commitment to regulatory compliance and operational excellence. At BM Solutions GB Ltd, our customers are at the heart of everything we do. Our mission is to provide experiences that are both entertaining and rewarding. We offer a variety of player tools and educational resources while encouraging engagement that ensures enjoyment is always paired with responsible play. We are dedicated to creating a safe, transparent, and customer-focused environment where fun and responsibility coexist. By blending innovation with integrity, we aim to build lasting relationships with our players and uphold the highest industry standards.e remote gaming industry.
Contact info
United Kingdom
- support@betmaster.co.uk
- betmaster.co.uk/en
You should know
3.0
Average
576 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Betmaster - United Kingdom
Hello,
Thank you for your great feedback!
We’re delighted to hear that you’re enjoying our website. Comments like yours really motivate our team to keep delivering a smooth and enjoyable experience.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback.
As a UKGC-licensed casino, all our games operate using certified Random Number Generator (RNG) software, which ensures that outcomes are fair and completely random. Game results can also be influenced by factors such as RTP and volatility, which may affect the outcome.
We also encourage responsigle gaming on our platform. If you ever need assistance our support team is available 24/7 at support@betmaster.co.uk and will be happy to assist.
Kind regards,
Betmaster Team
You banned me for gambling i would not…
You banned me for gambling i would not gamble if i couldnt afford it,you have really let me down
27 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear about your experience.
As a UK Gambling Commission (UKGC)–licensed operator, we are required to monitor account activity and apply responsible gambling measures. In some cases, these checks may result in account restrictions or closure in line with regulatory obligations and player-protection requirements. These actions are never intended to be inconvenient, but as part of our duty to promote safe and responsible play.
Unfortunately, we can not discuss account related details here. If you have any questions, please conatct our support team and our team will gladly assist you.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback!
We’re glad to hear that your winnings were credited smoothly. Providing a fast and reliable experience is very important to us, and it’s great to know it met your expectations.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Everything was great
Everything was great. I didn’t like it before you playing they are verified you The basically all online casino. They let you play then after that if you win anything they are asking anything this is good casino I really like it.
3 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
As a UKGC-licensed operator, verification checks are a standard requirement for us, and are carried out to ensure player safety, security, and compliance with regulatory obligations.
We understand that these checks can feel inconvenient at times, but they’re in place to protect both our customers and the integrity of the platform. We appreciate your patience with this process.
If you ever have questions or need assistance with verification or anything else, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Nice deposit offer and fast payouts
Nice deposit offer and fast payouts. Paid out within 30 mins. Lots of slots to choose from
2 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your positive experience!
We’re really pleased to hear that you enjoyed our services. Feedback like this is truly appreciated and encourages our team to keep delivering a smooth and enjoyable service.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback!
We’re delighted to hear that you’re enjoying our bonus offers and that our customer service has met your expectations. Your positive comments mean a lot to our team and motivate us to keep delivering the best possible experience.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Good website but the time limit to get…
Good website but the time limit to get the withdrawal is long should be faster than 4 to 5 days as dime website you get the withdrawal in 30 minutes thanks
26 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with withdrawal times. Some transactions may take longer due to bank processing and verification procedures, and we appreciate your patience.
That said, we’re always reviewing our processes and appreciate feedback like yours as it helps us improve. If you’d like us to look into your withdrawal specifically or provide more details, please feel free to contact our support team at support@betmaster.co.uk, available 24/7. We’ll be happy to assist further.
Kind regards,
The Betmaster Team
I love this betmaster
1 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback! We’re really glad to hear that you’re enjoying Betmaster and having a positive experience on our platform.
Your support means a lot to us. If you ever need any assistance or have questions, our 24/7 support team is always available at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Service is very good and quick in…
Service is very good and quick in paying your winnings
24 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with our platform and the speed at which winnings are paid.
Your feedback is much appreciated, and we’re glad your experience has been a positive one so far. If you have any questions, please contcat our team at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback! We’re glad to hear that you found both the verification process and withdrawals fast and smooth.
If you ever need any assistance or have questions in the future, our team at support@betmaster.co.uk is always here to help.
Kind regards,
The Betmaster Team
Easy to join site is great
Easy to join site is great
Waiting to see how long a withdrawal takes
30 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback! We’re glad to hear you are enjoying iour website.
Our team always aims to process withdrawals as quickly as possible. If you have any questions, our 24/7 support team is available at support@betmaster.co.uk and will be happy to help.
Kind regards,
The Betmaster Team
A wide range of markets on loads of…
A wide range of markets on loads of different sports great web design!
24 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your great feedback! We’re pleased to hear that you’re enjoying the our selection of markets available and found our website design easy and enjoyable to use.
If you ever have questions or need any assistance, our 24/7 support team is available at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Wrost app ever
31 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations.
Betmaster operates as a UK Gambling Commission–licensed operator, and we aim to provide a fair, secure, and reliable service for all customers. Feedback like yours is important as it helps us identify areas where we can improve.
If you would like to share more details, please reach out to our 24/7 support team at support@betmaster.co.uk with your registered details.
Kind regards,
The Betmaster Team
Appalling totally unprofessional company. AVOID
An appalling totally unprofessional company. Strongly recommend you do not use this company. Withheld my withdrawal of £800+ for 51 days until I sent them 3 months worth of bank statements, initially stating it was so I could pass money laundering requirements. When I explained I worked for a financial organisation and that I had already fully complied with all money laundering requirements they then said it was for an "internal risk" - when I asked what the risk was they said they could not reveal internal policies. Emails to their complaints team all returned an auto-reply which was flagged by Microsoft as unable to verify the source of the Email with a warning not to open it. Simply appalling from start to finish. AVOID
29 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your review. We're truly sorry to hear about your experience.
As a UKGC-licensed operator, we're required to follow strict security protocols and conduct due-diligence. This includes verifying payment methods and reviewing submitted documents to ensure that all transactions are completed safely and in full compliance with anti-fraud and regulatory standards. Maintaining the security of customer transactions remains our top priority.
We appreciate your patience throughout this process, and we're glad to confirm that your payout was successfully completed.
We have also reviewed the mentioned email matter and confirm that our official complaints email channel is operating correctly. Messages sent to that address were successfully received and answered. One message appears to have been sent to an automated no-reply address, which is used only for outgoing notifications and is not monitored for incoming mail. We appreciate your feedback and will continue improving the clarity of our contact channels.
If you need any further assistance, please contact our 24/7 support team at support@betmaster.co.uk with your registered details. We are committed to treating every case fairly.
Kind regards,
The Betmaster Team
Great games and fast withdrawals
30 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback! We’re really pleased to hear that you’re enjoying our platform and services we provide.
We appreciate you taking the time to share your experience. If you ever need any assistance or have questions, our 24/7 support team is always available at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Good selection but near on impossible…
Good selection but near on impossible to win slots, I’ve had very few bonus and only 1 has been above 100x
30 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your gameplay experience hasn’t met your expectations.
Please be assured that all slot games on our platform are provided by licensed developers and operate using certified Random Number Generator (RNG) software, in full compliance with UK Gambling Commission requirements. Each game has its own RTP (Return to Player) and volatility. These outcomes and in-game bonuses are entirely chance-based and cannot be influenced.
If you have any questions or would like further clarification, our team at support@betmaster.co.uk is always happy to assist.
Kind regards,
The Betmaster Team
absolutely perfect🚀
30 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your fantastic feedback! We’re delighted to hear you’ve had such a great experience and that everything has been smooth for you.
If you ever need any assistance or have questions, our 24/7 support team is always here at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Had a few nice wins and the withdrawal…
Had a few nice wins and the withdrawal process is fairly quick.
30 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you are satisfied with our platform.
Providing a reliable and straightforward payout process is important to us, and it’s great to know this has been reflected in your experience so far. Your feedback is appreciated and helps us continue improving our services.
If you ever have any questions or need assistance with your account, our 24/7 support team is always available at support@betmaster.co.uk and will be happy to help.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience led you to feel this way.
As a UK Gambling Commission–licensed operator, we aim to provide a fair, secure, and transparent service for all customers, in line with regulatory requirements and player-protection standards. We take all feedback seriously and use it to review and improve our processes.
If you ever decide you would like your experience reviewed or clarified, our support team is available 24/7 to assist securely.
Kind regards,
The Betmaster Team
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