Betmaster is a great site to entertain yourself on they is a great selection of games/providers to pick from. Literally instant withdrawels soon as u click withdraw bang its right there in ur account... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I joined Betmaster today, and before depositing I uploaded my proof of ID and address, in my case a passport and a an official letter from the government. After initially losing my first £35... See more
Company replied
As a valued customer ive never had worse customer service. They have retained 500 pounds unlawfully. They have provided outlandish request for statements over months and month. Aviod they will waste y... See more
Company replied
My account was blocked and money confiscated with no proof. They assume that I made multiple accounts which is not allowed by Terms and Conditions. However I am 100% sure that I didn't and when I trie... See more
Company replied
Company details
- #38 of 45 best companies in Online Casino or Bookmaker
- #28 of 35 best companies in Casino
- #41 of 44 best companies in Gambling Service
Written by the company
BM Solutions GB Ltd is fully licensed and regulated by the UK Gambling Commission (licence number 065699-R-339929-001, granted on 13 January 2025). We are part of an international group of companies that hold remote gaming licences across multiple jurisdictions worldwide, reflecting our commitment to regulatory compliance and operational excellence. At BM Solutions GB Ltd, our customers are at the heart of everything we do. Our mission is to provide experiences that are both entertaining and rewarding. We offer a variety of player tools and educational resources while encouraging engagement that ensures enjoyment is always paired with responsible play. We are dedicated to creating a safe, transparent, and customer-focused environment where fun and responsibility coexist. By blending innovation with integrity, we aim to build lasting relationships with our players and uphold the highest industry standards.e remote gaming industry.
Contact info
United Kingdom
- support@betmaster.co.uk
- betmaster.co.uk/en
You should know
3.0
Average
576 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor customer service and long…
Very poor customer service and long delay paying out winnings
1 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with our customer service and experienced a delay with your withdrawal. Please note that s ome transactions may take longer due to bank procedures or payment system checks.
We’re glad to confirm that your withdrawal was processed and we appreciate your patience in this matter. If you have any questions, please contact our support team at support@betmaster.co.uk. We'll be happy to help.
Kind regards,
Betmaster Team
Not very good getting the withdrawal…
Not very good getting the withdrawal back to your account..
8 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been disappointing.
Please note that some transactions may take longer to process due to banking procedures or verification checks. These steps help ensure secure and accurate payments.
We are glad to confirm that your withdrawal was successful and we appreciate your patience. If you’d like us to review your case in more detail or provide an update, please contact our support team at support@betmaster.co.uk, available 24/7, and they’ll be happy to assist you.
Kind regards,
Betmaster Team
Terrible site,stay away
Terrible site and the chat help is awful!
i gave been trying to close my account because of the tons of documentation they insist on to verify the account.
I have a balance left on the account but because I haven't completed the verification I can't withdraw it nor can I close my account.
Have been told that they have escalated the problem and they will u date me when they can.
Stay away from this site!
8 February 2026
Unprompted review
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your frustration and understand how concerning this situation must feel. Please note that verification checks are mandatory for all operators licensed by the UK Gambling Commission (UKGC). These requirements are in place to ensure customer protection and regulatory compliance.
We are glad to confirm that your withdrawal has now been completed. We appreciate your patience while the matter was reviewed.
If you require any further clarification or assistance, please contact our support team at support@betmaster.co.uk, available 24/7.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback!
We’re delighted to hear that you are satisfied with our website. Our aim is to provide a smooth, safe, and enjoyable experience for all players, and it’s great to know we’ve met your expectations.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Enjoyed games withdrawn money went in…
Enjoyed games withdrawn money went in straight away
7 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback!
We’re r pleased to hear that you enjoyed our selections of games and that withdrawal process was smooth for you. Providing a satisfying and efficient experience is very important to us.
If you ever need any assistance or have questions in the future, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your positive feedback!
We’re pleased to hear that you’re enjoying our site and the services we provide. Ensuring a smooth, safe, and enjoyable experience is always our priority.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
first i found i difficult to verify me…
first i found i difficult to verify me but once sorted i played won and made a withdraw and it was in my bank within 10 mins so i am happy
7 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
We truly appreciate your patience and cooperation in the verification process. We’re glad to hear that everything went smoothly once the setup was completed and that you were happy with the overall experience. Our aim is to provide a smooth, safe and enjoyable environment.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Seems that all the games feel rigged at…
Seems that all the games feel rigged at set times
31 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your experience.
Please be assured that all our games operate using certified Random Number Generator (RNG) software and are independently tested to ensure fair and random outcomes at all times. Game results are not influenced by timing, and outcomes can vary due to factors such as RTP and game volatility.
If you have any concerns or would like further clarification, our support team is available 24/7 at support@betmaster.co.uk
and will be happy to assist.
Kind regards,
Betmaster Team
Great experience
Honestly so far an amazing experience. The app feels amazing, the layout and accessibility is second to none. Really amazing offers too, the welcome bonus on the casino is the one I claimed and I got gifted 125 spins instantly after depositing £100. 4 bonuses hit on big bass which hardly ever happens. I withdrew some winnings and its been processed, should land in my bank within a few days. I talked to the support team beforehand as I was having trouble logging in and they messaged back almost immediately. I hardly ever write reviews but this company has stood out so far in so many positive ways. Awesome app, amazing customer service and quick payouts, a big thumbs up from me
7 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you very much for taking the time to leave such a kind review.
We’re delighted to hear that you’re enjoying our app, available offers and services. Feedback like yours truly means a lot to our team and reinforces our commitment to providing a smooth, safe, and enjoyable experience for our players.
If you ever need any assistance in the future, our support team is available 24/7 at support@betmaster.co.uk and will be happy to assist.
Kind regards,
Betmaster Team
I only use this for sports betting so…
I only use this for sports betting so no idea what the casino stuff is like, but BOG on UK racing, nice quick verification process and literally instant withdrawals for my winnings. Not much more you could want to be fair.
6 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re enjoying our sports betting features adn services we provide. It’s great to know we’ve delivered the experience you were looking for.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
None existent RTP £300 in dead spins
None existent RTP £300 in dead spins. It’s just one of those account drain sites. Avoid at all costs.
6 February 2026
Unprompted review
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback.We’re sorry to hear that your recent experience was disappointing.
Please be assured that all our games are provided by licensed suppliers and operate using certified Random Number Generator (RNG) software. Game outcomes are independently tested and monitored to ensure fairness and compliance with our UK Gambling Commission (UKGC) licence requirements.
We also encourage responsible gaming. Unfortunately, we’re unable to assess your case in more detail without the requested details. If you have any questions, please contact our support team at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations. Please note that all actions on accounts are carried out in accordance with our UK Gambling Commission licence and related regulatory requirements. We aim to provide a smooth, safe, and enjoyable environment, and we’re continuously working to improve performance and overall user experience.
If you require further assicatnce or would like us to review a specific case, please contact our support team at support@betmaster.co.uk, available 24/7. We’ll be happy to assist.
Kind regards,
Betmaster Team
Great customer service lots of games…
Great customer service lots of games and quick withdrawals.I find this a very good casino.
5 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your great feedback!
We’re delighted to hear that you’re happy with our services. Providing a smooth, safe, and fair experience is always our priority, and it’s great to know we’ve met your expectations.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations.
We’d like to reassure you that all games on our platform operate using certified Random Number Generator (RNG) software and are independently tested to ensure fairness and compliance with our UK Gambling Commission licence. Outcomes are entirely random, and results can vary due to factors such as RTP and game volatility.
If you need any assistance, please contact our support team at support@betmaster.co.uk, available 24/7, so we can look into your concerns in more detail.
Kind regards,
Betmaster Team
Limiting my account for no apparent…
Limiting my account for no apparent reason. Avoid
29 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
Please note that any actions taken on accounts are carried out in accordance with our UK Gambling Commission licence and related regulatory requirements. These measures are in place to ensure a safe, fair, and responsible environment for all customers.
We kindly ask you to contact our support team at support@betmaster.co.uk with more deails, so they can securely review your case and provide further clarification.
Kind regards,
Betmaster Team
Great site love playing on it 😁
1 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your lovely feedback!
We’re happy to hear that you are satisfied with our website. Comments like yours motivate us to keep making the experience enjoyable for our players.
If you ever have any questions, please contact our support team. It is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Don't bother using the shower of crooks
Don't bother using the shower of crooks betmaster.co.uk! Getting verified was a nightmare, then I wish I had never bothered. Slow withdrawal that I am still waiting on my £154.12, despite them claiming it has been paid!
4 February 2026
Unprompted review
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Please note that verification checks are a mandatory requirement for all UKGC-licensed operators and are carried out to ensure customer safety and regulatory compliance. We appreciate your cooperation in this process.
As for the withdrawals, please note, that some transactions may take longer due to bank processing and verification procedures, and we appreciate your patience.
If we can assist you with anything, please contact our support team at support@betmaster.co.uk, available 24/7, so they can securely review your case.
Kind regards,
Betmaster Team
Good fair site compared to others
28 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback!
Fairness and transparency are very important to us, and we’re committed to providing a safe and enjoyable experience for all our players.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
One of the better casinos out there
One of the better casinos out there. And withdrawals are instant.
Would definitely recommend Bet Master.
5 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback!
We’re really pleased to hear that you are enjoying your time with us. Your review truly means a lot to us.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
Avoid these cheats
Avoid these cheats! Still waiting on £154.12 withdrawal well over time. Deposits go through immediately so why can't they pay out as fast as it's all fast bank transfer these days!
4 February 2026
Unprompted review
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Please note that some transactions may take longer to process due to banking procedures or checks required. We understand how important timely payouts are and appreciate your patience.
Unfortunately, without the requested account details, we’re unable to review or assist with your case further here. If you need assistance, please contact our support team at support@betmaster.co.uk, available 24/7, so they can securely look into this for you.
Kind regards,
Betmaster Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.