Better2Know Reviews 

Brent was super helpful in finding me an appointment with short notice.
Quick and easy service Tnx again!

Ooh what an excellent and an outstanding service i got from a lady called Tembie. She made me to be at easy while talking to her over the phone . Very professional .

Amazing communication, easy quick and efficient process and will definitely use better2know again

I had a chat with a young lady who went by the name Thembu lst nyt and she was gud she eased alot of my anxiety I had about getting tested providing me all the answers I need I will definitely be booking an appointment soon.Great service!

Moses Jobe
Randburg

Great fast and clear service to access for all!

It was super great to have brent talk me through it. Really helpful and a great time would highly recommend

Brent was really helpful and responsive to my questions.

Thieves, I turned up to the locations in Marbella and it wasn’t open, I sent proof and “Juan” still tried to say it wasn’t true.

I paid for a test and I’ve been very little help every time I’ve messaged them they haven’t replied

Received great service from Elizabeth. She is a true professional.

Brent Samuels was excellent with great customer service

The admin staff were welcoming, communicative, and organised my appointment promptly. Test results were returned within 4 days, which I appreciated.

Regarding cost, there are several pricing tiers: a standard comfort check panel at €300 and a comprehensive panel at €500. I chose the standard option, which in hindsight may not have fully addressed my needs.

My main concern is with the follow-up structure. A GP consultation is included - but only if test results come back positive. Because my results were negative, I was not eligible for this follow-up, despite still experiencing unresolved symptoms and health anxiety. This left me without the clinical support I needed to reach a clear resolution.

For anyone with ongoing concerns, I would suggest considering whether the included GP follow-up policy meets your needs before booking, or asking whether an additional consultation can be arranged regardless of results.

Brent was Very helpful and really informative and patient

Excellent communication via email from start to finish. Tests carried out efficiently.
I'd definitely recommend Better2know

This 5 start review is based on the excellent support I received from customer service.

I needed an urgent test and they went above and beyond to get a booking for me.

Special thanks to Elizabeth and Beatriz who kept me informed at all times and for their understanding of my situation.

I had a cancellation so I called customer service. Brent Samuels handled the call professionally with a calm and respectful tone. He listened carefully and provided clear, concise information. Overall, Brent delivered solid service.

Great service. Very efficient at the clinic - no waiting time and professional staff. Quick turnaround in results. Highly recommended

I had a really positive experience talking with Elizabeth.She was patient respectful and truly took the time to understand my concerns.Her communication skills are excellent and she made me feel heard and comfortable throughout the conversation.I especially appreciated how calmly and professionally she handled everything.It’s clear that she genuinely cares about clients and want to help.Thank you for the great support Elizabeth u are the best at the clinic 🙂

Liya was outstanding, helped me thoroughly and spent the time needed.

Louise was personable and very supportive during an anxious time.