They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
Customer service is on point with this company! They heard the issue I was having and they immediately stepped in to assist, no questions asked. I love the workouts and will continue to subscribe. Hig... See more
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
434 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good costumer service!!
I couldn’t use the app for long due to health reasons, but from what I did try, I really liked it. What stood out the most for me was the excellent customer service, they were helpful, responsive, and made my experience very positive.
29 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Jessica,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
I experienced some administrative…
I experienced some administrative issues with the app, but the team was kind, professional, and handled everything legally and transparently. Their respectful approach made the situation much easier to deal with. Despite the hiccup, I appreciate their integrity and would still recommend the app.
1 September 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Elena,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Well I was sceptical at first
Well I was sceptical at first. But after a few days I really began to like the workouts.
And now after. 14 days I am loving the workout dayli. It easy to do at home and it doesn't take all the time to do. I am already starting to see the effects on my body.. I am even doing fasting that it is in the app. The coaches are really responsive to any coestions too. I have tried many type of workouts but I have never feels so excited to do the workout on my own. I really recommend this app..
1 September 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Pablo,
We appreciate the time you took to share your wonderful feedback!
We are so glad that BetterMe helps you be more active and motivated. Thank you for choosing us for your wellness journey 😌
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
Thank you for your kind words about our team!
If you have any other questions or need further assistance, feel free to get in touch with us at any time.
Best regards, team BetterMe
Excellent customer service
Excellent customer service! Excellent company! I can’t thank them enough for their understanding and dedication to helping their customers. I will be using Better Me for a long time to come.
28 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Lisa,
We greatly appreciate this wonderful feedback.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
I had an issue with my subscription and…
I had an issue with my subscription and I was stunned by the rapidity with which the BetterMe team responded so kindly and professionally. Very much impressed by this great App. Thank you
29 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Ariane,
Thank you so much for this comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Maite,
Thank you for sharing your feedback regarding workouts.
If you ever need any advice, feel free to contact us at any time.
Kind regards, team BetterMe
Great experience
Great experience, in both using the app (short and enjoying daily trainings) and staff communication.
28 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Julie,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
Not just an app
Not just an app. There is a supportive team behind the app too.
25 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Paul,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Grateful For BM Team
On top of the well thought out workout plans, I am eternally grateful for BetterMe’s responsive and empathetic customer service team. They were kind and accommodating to my needs even when they did not have to be. Thank you, BM!
27 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Hannah,
Thank you for your review.
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks!
Kind Regards, Team BetterMe
BetterMe Team
The BetterMe Team were willing and able to help me out when i needed assistance.
27 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Jody,
We greatly value your review of the BetterMe experience.
We are pleased to know that the result is satisfying for you. So please don't hesitate to contact us whenever any assistance is needed 😉️
Kind regards, team BetterMe
BetterMe changed my life
I am so happy that I made this choice! Every day now begins with calisthenics and my body feels full of vitality, energy, and strength. BetterMe gave me the push I needed to restart my life, and I truly recommend it to anyone who wants to feel renewed and empowered.
26 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Boryana,
Thank you for sharing your feedback. We're really happy to know that BetterMe is helpful to you. And we are sure that you will achieve your personal wellness goals.
Feel free to email us whenever you need any advice or would like to share more insights.
Kind regards, team BetterMe
Wish I had used it more, but GREAT customer service team!
While I wasn't able to fully use the program due to some personal issues happening, I found the platform helpful, easy to use, and when I was billed for another month, I was able to get the Customer Service team to assist me with a refund quickly. They were very understanding and helpful! I hope to use the BetterMe app more in the future for sure!
20 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi Wes,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
Excellent Customer Support Experience
I had a very positive experience with BetterMe’s customer support. They were quick to respond, polite, and professional throughout our communication.
Their approach was respectful and solution-oriented, which I really appreciated. It’s clear they value their users and handle requests seriously.
Based on this experience, I wouldn’t hesitate to consider BetterMe again in the future.
18 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi Maja,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
What a bunch of scumbags
What a bunch of scumbags. I thought I was paying for 12 weeks, and then they silently billed me every couple of months. No email, invoice, receipt or nothing.
When you log in to their website there is now way to see or remove your credit card.
If their Calisthenics service was any good they would not be scared to send you an email to warn you of an upcoming bill.
Avoid these online money printing scams., Go and find a low cost local gym.
24 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Michael!
Thank you for your feedback.
Firstly, we want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. Please be informed that an automatic subscription is a default option. All our plans are based on subscriptions. This information is highlighted both before the first payment and also after the payment in your purchase confirmation letter.
Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Very kind support
The support was very kind to help me out.
Even tho they didn't have to they still helped me and I am very grateful for their help.
Can't complain, the app seems to do what it is promising. Yes, for many things you have to pay, but so in a local gym, probably even more.
21 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Attila,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or need any advice on your plan. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
Great customer service:)
19 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Damian,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
Good costumer service
Good costumer service, quick response and solved my problem.
16 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Cristina,
Thank you so much for rating our services and leaving your comment 😊️
Whenever any questions arise, our team is always glad to assist. Feel free to contact us via email.
Kind regards, team BetterMe
steal Stealing people is not a good…
steal Stealing people is not a good idea they deserve complaints
16 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello!
Thank you for your feedback.
We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Our team has also reached you via email. Please check your inbox.
Kind regards, team BetterMe
Result oriented workouts customised as per individual needs
I joined this programme which was on discount plus I wanted to try something new ..this app provided me the opportunity and the sessions were short and sweet. It was never boring or taxing so I was consistent and it improved my flexibility and strength...I lost around 5 kgs in 3 months which was stuck for sometime. IF anyone is following proper diet and is regular with exercise they definitely will see results. Also it had great features of fasting and other exercises along with calorie counting. Over all a much better app then others.Also when I had some issue regarding payment they resolved it promptly and politely. I am fully satisfied and health conscious people should definitely give it a try.
Meenakshi
12 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Meenakshi,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
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