They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Honest company
I tried the initial free trial and discovered it wasnt for me. Totally forgot about it until I got charged for the service. My 5 star is because when I emailed and explained, they immediately refunded with no quarrels. That is a trustworthy company that cares.
17 December 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Impressed with these routines - is an understatement
So I have tried other workout routines with little to no results… literally 2 weeks into this I feel better, I look ridiculously better, and everything gets a workout! Adding hiit next week . Thanks for a great app at a reasonable year cost! I love that. Don’t ever raise it!
9 December 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Barry,
Thank you so much for your kind review. We really appreciate you being our customer.
Please note that we are here to help every step of the way.
Have a lovely day! :)
All the best, Team BetterMe
Great app for programs and building…
Great app for programs and building level, all mapped out and easy to follow. I also had a mix up with accounts which they resolved and refunded an incorrect charge, would recommend.
14 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any further assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
really like the app. great support team
really like the app. good visual and audio cues. also - customer support team is superb - fast, accurate responses. great job!
8 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Edward,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
If ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
Good customer service
3 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Ana,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Great support team
Great support team. Respondent came in matter of minutes!
4 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Alexandr,
We greatly appreciate your letting us know that your issue has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Very friendly and professional staff
Very friendly and professional staff. They were very understanding and accommodating my request! I’ll keep them in mind for future reference.
3 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Gabriela,
Thank you for your kind words about our team!
If you have any other questions or need further assistance, feel free to get in touch with us at any time.
Best regards, team BetterMe
Great customer service and app
Fab exercises and very easy to use app. Great experience with the customer service team - very quick responses and Lyanna was particularly kind during my queries.
4 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving this comment, Katie.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Noticable Core Strength and Balance
I have found this program has helped me to take back my health. It has gently and noticeably built core strength and balance, I was surprised that my body could get to that standard without any equipment. I loved how the music enhanced a calm focus. I could create a space in a corner of my home and not feel like I was taking over the house. You could be comfortable doing the exercises anywhere, perfect for travel.
4 November 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Lauren,
Thank you for sharing your kind words! We appreciate it a lot!
Hope BetterMe will continue to be your effective and supportive tool for achieving your personal goals.
We are always here in case you need assistance 😌
Kind Regards, Team BetterMe
An amazing app and even greater customer service
This is an amazing app! The content was really useful and well-structured — I really enjoyed doing the exercises . Unfortunately, I couldn’t continue due to my personal circumstances, but the customer service team was absolutely fantastic. They helped me with a refund quickly and without any hassle. I really appreciate their professionalism and kindness. Highly recommended!
22 October 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello. We are pleased that you enjoyed the app and the service. Have a wonderful day! Kind Regards, Team BetterMe
Excellent customer service
Due to an unexpected circumstance, I need surgery and asked for my membership to be postponed. Not only did BetterMe Calisthenics honor my request, but they responded within hours. I look forward to renewing my membership as soon as I am able.
21 October 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi Janette,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Jade,
Thank you so much for leaving your comment. We are so happy to know that your experience has been good. We appreciate your time and effort 😊️
Kind regards, team BetterMe
didn't get to use the app
I was one of those clients that subscribed but never used the app. However, when reaching back to the staff to see what can be done about this, they were amazing in assisting me with my issue. I am being intentionally vague....bottom line being that they have great client service.
20 October 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Radu,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
I was looking for inspiration for some…
I was looking for inspiration for some new exercises. Out of the blue, I ended up having to pay for online coaching as well. That wasn't clear when I signed up. I think their site is designed in a deceptive way so that you can't see the extra charges you suddenly have to pay."
They refuse to refund my money, even though I haven't even used or downloaded their app yet.
This company is not trustworthy and I would not recommend it to anyone
12 October 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Casper!
Thank you for sharing your feedback.
We would like to clarify that we cannot deduct money without your direct approval. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Amazing Experience
Quick response. More than fair solution. 200% great!
8 October 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Shari,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Great customer service
I was not able to use much of the service due to health reasons, but the customer service team was excellent. They were very responsive and offered me several different options on how to take advantage of my subscription before I cancelled it.
7 September 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi Gerald,
Thank you so much for your feedback.
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
The team were very accommodating to my…
The team were very accommodating to my questions related to fees and the app
9 September 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi Tammy,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
I’m really so happy to deal with team…
I’m really so happy to deal with team her as a 1st time as I was sad as I need the refund , explained the issue as I’m new customer even I saw the policy .. Really the wonderful things as they don’t want to loose the customer and they glade to support me & fix issue
As I’m working in customer service as well I’m appreciate your support it’s reach my heart & made my day ..
I can trust when I deal with you team
8 September 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Halima,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience at every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
Demande to change plan
The team reacted super fast and proposed me a solution that suited perfectly with my demand
5 September 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello, Elise!
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Good costumer service!!
I couldn’t use the app for long due to health reasons, but from what I did try, I really liked it. What stood out the most for me was the excellent customer service, they were helpful, responsive, and made my experience very positive.
29 August 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Jessica,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
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