An excellent service if you require a quick sale with minimum fuss. Plenty of leads generated which lead to an offer within a couple of weeks band a final sale a few weeks later. Communication was gr... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Whether you’re buying your next home or building your investment portfolio, Bettermove is here to make property simple, transparent, and stress-free. With award-winning service and 5★ reviews, you can move forward with confidence. Our experienced team has helped thousands of buyers and sellers across the UK, combining local knowledge with a nationwide reach. We’re available daytimes, evenings and weekends, so you can speak to us when it suits you, and as proud members of The Property Ombudsman Scheme (TPOS) and the NAPB, you can trust that every transaction is handled with professionalism and care. At Bettermove, we’re passionate about property – but more importantly, we’re passionate about helping people make their move with ease.
Written by the company
Bridge End, LS1 4DJ, Leeds, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company sold my house! After a slow start, the viewings came along thick and fast!

Reply from Bettermove
It is a brilliant service from the start.
Tom explained the whole process from start to finish.
Any questions I had were answered very quickly.
The speed of the sale was exceptional and more importantly their customer service was brilliant no matter who you spoke to. How customer service should be.
Thank you Tom and the team

Reply from Bettermove
Meadow was absolutely amazing! She was incredibly helpful, quick to respond and explained everything very clearly. She made the whole process much easier for me and was always there to help whenever I had a question. I really appreciate all her help and support. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Reply from Bettermove
They were very nice and made sure to give me quick services. Very good agency!

Reply from Bettermove
Really helpful friendly knowledgable lady who was brilliant. Thanks

Reply from Bettermove
Great service from the team and Megan. Recommend the team at Bettermove.

Reply from Bettermove
Absolute joke of a company avoid at all costs I rang for a quick sale and after an hour got a call back offering a price I was happy with (30 day sale) got calls on a daily basis about the contracts being signed the day we signed the last document all we got was radio silence up until yesterday 28 days after signing my wife called them for a progress report only to be told that a couple of houses on our street are going for a lot less so the investors are more interested in them these cheeper houses are empty and damp throughout and also are a standard terrace house ours is clean damp proofed and has an extension it's like comparing the value of a dilapadated shed to a brand new garage then the real insult hit they offered £11000 less that the original offer (this original offer was £11000 under house value)so in summary if you do decide to go ahead with these fraudsters you have been warned
Meadow gave fantastic customer service, viewing booked in timely and easy process.

Reply from Bettermove
If a buyer is selling their property at one price and an estate agent adds £ 20,000 on top of your asking price, negotiates on your behalf without telling you that an offer has been made on your property, how might you feel? Estate agents' fees are 1% of the selling price, and they should be talking to the seller at every step, not making them sign contracts and give away their rights and hard-earned property. Is this a good deal or a bad one? Lastly, if you change. Estate agents and your contract ends with Bettermove, but viewers who previously viewed your property with Bettermove now want to purchase your property through another estate agent service, and Bettermove wants a percentage. Is this a good service or a bad one?
Use well-known services, and read the terms and conditions carefully.
I want the Housing Ombudsman and Matt Alwright to review these conditions.
Better move, are you saying this information is incorrect? Show your terms and conditions.publicly.
I had an amazing experience with bettermove. Such lovely people to work with.

Reply from Bettermove
Our agent Megan was absolutely amazing. Amazing communication and overall very positive experience.

Reply from Bettermove
I would not reccomend this company in any form. They are unprofessional, very rude and managment do not return promissed phone calls all because I would not reduce the selling price they agreed to.
My house was recently on the market with them for a total of 5 weeks and because I would not reduce the price, they became very rude and told me they would withdraw my property from the market, I never asked he just said "we are unable to sell it" his tone of voice was not appropiate for a conversation to a customer.
I complained, and the manager agreed to return my call however, this never materialised.
Absolutely useless company.

Reply from Bettermove
Very prompt response to my enquiry and especially with it being on a Sunday. The lady I spoke to was very polite and friendly

Reply from Bettermove
Wonderful company! We viewed a house and next day put an offer in! Rory way very attentive kept us up to date and sent offers immediately which led to us securing the house! We are very excited to be moving on with the progression team and hopefully everything goes smoothly!

Reply from Bettermove
Spoke with a pleasant member of staff who kept me informed of up coming appointment

Reply from Bettermove
I called Bettermove and Meadows who answered my call was very helpful, polite and answered my questions. She was able to arrange a viewing very quickly and sent me viewing information immediately. It was hassle free.

Reply from Bettermove
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.