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Bettermove Reviews 

2,344
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly polite, attentive, and professional, which makes the entire booking process feel extremely fast, smooth, and straightforward. Many people truly appreciate the remarkably quick response times, flexible scheduling, and helpful communication when arranging property viewings over the weekend. Though some customers noted occasional communication issues, mentioning missed viewing appointments or a frustrating lack of follow-up after the initial contact phase. A few people also experienced unhelpful service, delayed responses, or unprofessional behavior from staff when trying to resolve property issues later on.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful, polite, and professional support during... See more

Service

Customers consistently note positive experiences with service, highlighting the exceptional speed and... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant communication and helpful staff... See more

Response time

Users describe positive interactions with response time, highlighting very quick answers to questions and... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service if you require a quick sale with minimum fuss. Plenty of leads generated which lead to an offer within a couple of weeks band a final sale a few weeks later. Communication was gr... See more

Company replied

Rated 5 out of 5 stars

Julia was super helpful throughout. She was always contactable and so easy to talk to. Even though she wasn’t working for us (she was the seller’s agent) communication was clear and we felt like she w... See more

Company replied

Rated 5 out of 5 stars

It is a brilliant service from the start. Tom explained the whole process from start to finish. Any questions I had were answered very quickly. The speed of the sale was exceptional and more impor... See more

Company replied

Rated 5 out of 5 stars

My family saw the property Saturday evening on right move, and it looks great! Sent a request to view and hoped to hear next week… to my surprise I had a lovely phonecall Sunday morning, and we were... See more

Company replied


Company details

  1. #22 of 47 best companies in Estate Agent
  2. #10 of 20 best companies in Property Consultant

Written by the company

Whether you’re buying your next home or building your investment portfolio, Bettermove is here to make property simple, transparent, and stress-free. With award-winning service and 5★ reviews, you can move forward with confidence. Our experienced team has helped thousands of buyers and sellers across the UK, combining local knowledge with a nationwide reach. We’re available daytimes, evenings and weekends, so you can speak to us when it suits you, and as proud members of The Property Ombudsman Scheme (TPOS) and the NAPB, you can trust that every transaction is handled with professionalism and care. At Bettermove, we’re passionate about property – but more importantly, we’re passionate about helping people make their move with ease.

Bettermove – Rated Excellent by Our Customers

Written by the company

Real results. Moving made Better
Bettermove offers a fast and flexible property service for both sellers and buyers. Sellers can secure quick, hassle-free sales through our nationwide buyer and investor network. With Buyer options like part exchange and exclusivity agreements, we provide certainty, speed, and a smoother move for everyone involved.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,344)

680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The company sold my house

The company sold my house! After a slow start, the viewings came along thick and fast!

11 September 2026
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Reply from Bettermove

Your positive feedback is much appreciated. Many thanks.

Rated 5 out of 5 stars

It is a brilliant service from the…

It is a brilliant service from the start.
Tom explained the whole process from start to finish.
Any questions I had were answered very quickly.
The speed of the sale was exceptional and more importantly their customer service was brilliant no matter who you spoke to. How customer service should be.
Thank you Tom and the team

11 September 2026
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Reply from Bettermove

This is excellent feedback for Tom and the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

absolutely amazing

Meadow was absolutely amazing! She was incredibly helpful, quick to respond and explained everything very clearly. She made the whole process much easier for me and was always there to help whenever I had a question. I really appreciate all her help and support. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

12 September 2026
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Reply from Bettermove

Many thanks for your positive feedback, I will be certain to pass this onto Meadow.

Rated 5 out of 5 stars

Very satisfied.

They were very nice and made sure to give me quick services. Very good agency!

12 September 2026
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Reply from Bettermove

Thank you for your feedback, this is much appreciated.

Rated 5 out of 5 stars

Delightful

Great response time, pleasant and helpful.

11 September 2026
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Reply from Bettermove

Thank you for your feedback, this is much appreciated.

Rated 1 out of 5 stars

Absolute joke of a company avoid at all…

Absolute joke of a company avoid at all costs I rang for a quick sale and after an hour got a call back offering a price I was happy with (30 day sale) got calls on a daily basis about the contracts being signed the day we signed the last document all we got was radio silence up until yesterday 28 days after signing my wife called them for a progress report only to be told that a couple of houses on our street are going for a lot less so the investors are more interested in them these cheeper houses are empty and damp throughout and also are a standard terrace house ours is clean damp proofed and has an extension it's like comparing the value of a dilapadated shed to a brand new garage then the real insult hit they offered £11000 less that the original offer (this original offer was £11000 under house value)so in summary if you do decide to go ahead with these fraudsters you have been warned

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Meadow gave fantastic customer service

Meadow gave fantastic customer service, viewing booked in timely and easy process.

11 September 2026
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Reply from Bettermove

This is excellent feedback for Meadow. Thank you for taking the time to write this review.

Rated 1 out of 5 stars

They want £1000, deposit additional to your asking price!

If a buyer is selling their property at one price and an estate agent adds £ 20,000 on top of your asking price, negotiates on your behalf without telling you that an offer has been made on your property, how might you feel? Estate agents' fees are 1% of the selling price, and they should be talking to the seller at every step, not making them sign contracts and give away their rights and hard-earned property. Is this a good deal or a bad one? Lastly, if you change. Estate agents and your contract ends with Bettermove, but viewers who previously viewed your property with Bettermove now want to purchase your property through another estate agent service, and Bettermove wants a percentage. Is this a good service or a bad one?
Use well-known services, and read the terms and conditions carefully.
I want the Housing Ombudsman and Matt Alwright to review these conditions.
Better move, are you saying this information is incorrect? Show your terms and conditions.publicly.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with bettermove. Such lovely people to work with.

8 September 2026
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Reply from Bettermove

This is excellent feedback for the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Our agent Megan was absolutely amazing

Our agent Megan was absolutely amazing. Amazing communication and overall very positive experience.

8 September 2026
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Reply from Bettermove

This is excellent feedback for Megan. Thank you for taking the time to write this review.

Rated 1 out of 5 stars

I would not reccomend this company in…

I would not reccomend this company in any form. They are unprofessional, very rude and managment do not return promissed phone calls all because I would not reduce the selling price they agreed to.
My house was recently on the market with them for a total of 5 weeks and because I would not reduce the price, they became very rude and told me they would withdraw my property from the market, I never asked he just said "we are unable to sell it" his tone of voice was not appropiate for a conversation to a customer.
I complained, and the manager agreed to return my call however, this never materialised.

Absolutely useless company.

4 September 2026
Unprompted review
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Reply from Bettermove

We are sorry that you were unhappy with your experience, particularly the tone of the conversation and the promised management callback not taking place. This falls below the standard of communication we expect, and we apologise for that.

For clarity, your property had been marketed for approximately five weeks without receiving any interest. Our team therefore discussed reducing the asking prices to improve their prospects of selling. When you decided not to reduce the price, we explained that we were no longer confident we could achieve a sale at the existing figures and made the decision to withdraw the properties from the market.

We fully respect your right not to accept a price reduction. Equally, we must be honest when we do not believe we can successfully sell a property at its current asking price. Nevertheless, this should have been communicated professionally, and your complaint should have received the promised response.

Rated 5 out of 5 stars

Wonderful company

Wonderful company! We viewed a house and next day put an offer in! Rory way very attentive kept us up to date and sent offers immediately which led to us securing the house! We are very excited to be moving on with the progression team and hopefully everything goes smoothly!

4 September 2026
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Reply from Bettermove

This is excellent feedback for the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

I called Bettermove and Meadows who…

I called Bettermove and Meadows who answered my call was very helpful, polite and answered my questions. She was able to arrange a viewing very quickly and sent me viewing information immediately. It was hassle free.

4 September 2026
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Reply from Bettermove

Many thanks for your positive feedback, I will be certain to pass this onto Meadow.

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