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Bettermove Reviews 

2,319
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 758 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, polite, and quick to arrange property viewings without any unnecessary hassle. People truly appreciate the prompt responses, efficient service, and smooth booking process, making all early interactions extremely pleasant, reassuring, and professional. Some reviewers were not happy with the communication, mentioning that they experienced missed appointments, unfulfilled promises, and got no responses to their messages. A few customers also noted a complete lack of follow-up updates, unanswered basic questions, and rude behavior when trying to get information later.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, describing the team as professional, friendly, and helpful.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and helpful... See more

Response time

People report high satisfaction and promptness regarding response times. Many consumers praise the super... See more

Booking process

Clients share positive opinions on the booking process, consistently reporting that staff are fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service if you require a quick sale with minimum fuss. Plenty of leads generated which lead to an offer within a couple of weeks band a final sale a few weeks later. Communication was gr... See more

Company replied

Rated 5 out of 5 stars

My family saw the property Saturday evening on right move, and it looks great! Sent a request to view and hoped to hear next week… to my surprise I had a lovely phonecall Sunday morning, and we were... See more

Company replied

Rated 5 out of 5 stars

Called on a Sunday, thinking I wouldn’t get an answer. When the call was answered, a professional, polite lady answered. I enquired about a property, she gave me all the relevant information and... See more

Company replied

Rated 5 out of 5 stars

First sale unfortunately withdrawn (due to a sudden unforeseen illness) - back on the market and sold again by the same afternoon. Can’t ask for better than that! Excellent at keeping me informed eve... See more

Company replied


Company details

  1. #22 of 46 best companies in Estate Agent
  2. #10 of 19 best companies in Property Consultant

Written by the company

Whether you’re buying your next home or building your investment portfolio, Bettermove is here to make property simple, transparent, and stress-free. With award-winning service and 5★ reviews, you can move forward with confidence. Our experienced team has helped thousands of buyers and sellers across the UK, combining local knowledge with a nationwide reach. We’re available daytimes, evenings and weekends, so you can speak to us when it suits you, and as proud members of The Property Ombudsman Scheme (TPOS) and the NAPB, you can trust that every transaction is handled with professionalism and care. At Bettermove, we’re passionate about property – but more importantly, we’re passionate about helping people make their move with ease.

Bettermove – Rated Excellent by Our Customers

Written by the company

Real results. Moving made Better
Bettermove offers a fast and flexible property service for both sellers and buyers. Sellers can secure quick, hassle-free sales through our nationwide buyer and investor network. With Buyer options like part exchange and exclusivity agreements, we provide certainty, speed, and a smoother move for everyone involved.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,319)

763 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Speedy response

Speedy response, courteous and knowledgeable Agent. Unfortunately offer not good enough.

6 August 2026
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Reply from Bettermove

Thank you for your honest review, I'm glad you received a great service from one of our knowledgeable consultants and i'm sorry we couldn't get our offer to where you needed to be on this occasion, thank you

Rated 4 out of 5 stars

Easy communication

Easy communication, very direct and understanding

10 August 2026
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Reply from Bettermove

Your positive feedback is much appreciated. Many thanks.

Rated 5 out of 5 stars

Good initial service

Made a request to view a property, called me back and arranged a visit for the next day. Lovely polite and helpful to deal with

9 August 2026
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Reply from Bettermove

Thank you for your feedback, this is much appreciated.

Rated 5 out of 5 stars

Very friendly

Staff is very friendly

9 August 2026
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Reply from Bettermove

Your positive feedback is much appreciated. Many thanks.

Rated 5 out of 5 stars

Great communication

My family saw the property Saturday evening on right move, and it looks great! Sent a request to view and hoped to hear next week… to my surprise I had a lovely phonecall Sunday morning, and we were able to arrange a viewing with 1st thing Monday morning.

9 August 2026
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Reply from Bettermove

This is excellent feedback for the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Very helpful

Very helpful, a pleasure to deal with

7 August 2026
Unprompted review
Bettermove logo

Reply from Bettermove

Your positive feedback is much appreciated. Many thanks.

Rated 1 out of 5 stars

Very odd experience

Very odd experience, not sure why they took my property on.
When raising my concerns and ending the contract, I just received a response to confirm that contract would cease, no response to address the concerns at all.
No updates throughout the whole process and when I called for information, they were rude and very clearly inconvenienced.

4 August 2026
Unprompted review

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