I purchased a hard case for my Taylor GS Mini. Nathan ‘Noof’ spoke to me at length about the pros and cons vs the Aerocase I was considering- with no sales pressure at all. Kai assisted me with the sa... See more
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Great service after my amp stopped working, fast and professional ,couldn't ask for a better outcome. No hesitation recommending them.5 stars
Five star place!!! Incredible sort of guitars!!! Amazing reports on each one with specifications, mesures and details, and prices are real world standars, its a wonderfull site construction!!! Its lik... See more
Positive experience despite me thinking that "in stock" meant it was in the shop. It was available from the warehouse so didn't get the product when I needed it. Staff did bend over backwards to t... See more
Company details
Information provided by various external sources
First opened over 35 years ago, Better Music is a wholly Australian owned and operated independent music store located in Canberra, ACT. We aim to provide you with the largest range of quality musical instruments, best prices and a high level of customer service during and after your purchase. In 2011, we launched our class-leading online store, and in 2013 we opened our doors to our brand new bricks and mortar store – the largest purpose-built musical instrument store in Australia. We look forward to doing business with you.
Contact info
18 Salamander Court, 2606, Phillip, Australia
- 02 6282 3199
- sales@bettermusic.com.au
- bettermusic.com.au
4.4
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Was disappointed the books i ordered…
Was disappointed the books i ordered were tiny when they looked like A4 size. This makes the books very hard to keep open whilst playing an instrument. I do appreciate the companies response in now making note of the size of the book in the description. I did not realise "little black book" literaly meant "LITTLE black book"
19 January 2022
Reply from Better Music
Hi Nunya,
Thanks for your review, sorry to hear you are disappointed with their size! The books you ordered are part of the 'Little Black Books' range of sheet music, as noted in their title. While we feel the title indicates their size is smaller than the average A4 sized sheet music book, we note that the description doesn't mention their exact dimensions so we'll get that updated. As they say, from little things big things grow. 😊
- Morgan (Online Sales Manager)
Great service
Great service! I ordered a keyboard stand which doesn’t quite fit with the keyboard in my order. They contacted me and helped changing it to a better fitted and cheaper stand. Very helpful and prompt!
19 January 2022
So pleased with these guys, very helpful!
So pleased with these guys, delivery was very quick. A lady on the phone was very helpful. I even received a note with the package wishing me goodluck on my drums, I thought that’s very sweet and motivating. Will definitely recommend!
19 January 2022
Awesome!
Everything came packed nice and neat, came pretty quick considering some of the delays I've had during COVID and was exactly what I was after
19 January 2022
Super fast shipping and came in perfect…
Super fast shipping and came in perfect condition.
19 January 2022
Better Music lost my docket and lost my…
Better Music lost my docket and lost my order. Chased them up after 2 weeks and they were apologetic and them got my order to quickly, but was a bit frustrating to have to wait, just luckily someone reminded me to check to see where it was.
18 January 2022
Reply from Better Music
Hi Kris,
Thanks for your feedback, and our apologies again that you had to chase us up on your order. After instigating how the breakdown occurred, we found there was a sorting error on our end and your order was unfortunately missed. We really appreciated your patience on the matter though, hopefully you're enjoying your foot controller now and hope to give you a better experience next time! 😊
- Morgan (Online Sales Manager)
Great customer service and fast shipping
Great customer service and fast shipping, communication was excellent when I made a mistake and wanted to adjust an order the next day.
18 January 2022
I recently purchased a Fender…
I recently purchased a Fender Telecaster on-line.
Excellent service provided throughout transaction to delivery.
17 January 2022
Always happy you deal with better music
17 January 2022
Purchase of Mini Maton guitar- I…
Purchase of Mini Maton guitar- I ordered the guitar on a Friday evening and it arrived on the following Tuesday, despite me being interstate. Couldn't be happier with the guitar. Great service.
17 January 2022
Order was quick and hassle free.
Order was quick and hassle free. Great customer service.
17 January 2022
Easy process for purchasing gift voucher
16 January 2022
I would have given full stars but as we…
I would have given full stars but as we have only just purchased and received the items, I cannot give an opinion as to how our interaction with Better Music would be if we had a problem with the goods.
But, to date the service and customer contact has been wonderful and I would, and have recommended Better Music to others.
Thank you for your service and I hope you all have a wonderful year!
14 January 2022
fast & efficient
14 January 2022
great guitar great value for money very…
great guitar great value for money very please
14 January 2022
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