Better Removals Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and office team are exceptionally polite, friendly, and supportive, making initial arrangements and quotes completely hassle-free. Consumers note that communication is clear, and the team is always accommodating with any schedule changes or special requests. People also appreciate the highly efficient moving service, observing that the crews work tirelessly to protect possessions and execute relocations smoothly. Reviewers consistently state they would gladly recommend this reliable removal business to anyone looking for a smooth, professional, and completely stress-free moving experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process from initial quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... See more

Rated 5 out of 5 stars

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodati... See more

Rated 5 out of 5 stars

In what could have been the most stressful of times, the whole process was handled extremely well, from the initial quote from Mike to the 4-day packing and removal process lead by Ollie. The whole te... See more

Rated 5 out of 5 stars

I was so impressed right from when they arrived on the first day of packing. Polite, friendly and clean and tidy appearance. They took note of my requirements, took care of my possessions and work... See more


Company details

  1. Removals company

Written by the company

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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4.9

All reviews

(163)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at better removals have been…

The team at better removals have been amazing helping with the move from our property into their storage facilities. A special mention to Chloe who has been so helpful and accommodating over a very stressful period. Thankyou all.

24 March 2022
Unprompted review
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Reply from Better Removals

Thank you for suck a lovely review, your comments have been passed to Chloe! Happy to Help!

Rated 5 out of 5 stars

Thank you for the friendly and…

Thank you for the friendly and efficient service. From the point of booking, we were helped with a friendly and reassuring customer focus. Our team, Stefan and Daniel, packed and moved our belongings with care and efficiency and made it a stress-free day. My only regret is that we could not have purchased an “unpacking” add-on! Thank you again for making this an easy move.

2 March 2022
Unprompted review
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Reply from Better Removals

Thank you for your kind words, Stefan and Daniel have been notified. Thank you for your note on "Unpacking" we do offer this service as an add on, maybe next time!!! Thank you for using Better Removals

Rated 5 out of 5 stars

Great company

Great company. Moving day went very smoothly thanks to the two removal guys who couldn't have been any more efficient and helpful.

25 February 2022
Unprompted review
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Reply from Better Removals

Thank you so much for your comments and for using Better Removals

Rated 5 out of 5 stars

A Positive Move

I have moved about 4 times in my adult lifetime and this was the best removal company that I have ever dealt with. The three men that helped me move, was excellent to deal with and they were very patient and extremely helpful. I can not recommend them and the company enough. Steven, Stefan and Daniel - thank you.

23 February 2022
Unprompted review
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Reply from Better Removals

Thank you so much for using Better Removals, your comments are appreciated

Rated 5 out of 5 stars

MOVING MADE EASY

We arranged to move within a 3 week period- Better Removals Royston - came and gave us a quote and talked us through everything. I cannot fault them from start to finish. The guys that did the removals were efficient, polite, helpful and made the day as stressless as possible - in fact a pleasure. Worth every penny. Thanks to all the staff at Royston.

21 February 2022
Unprompted review
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Reply from Better Removals

Thank you so much for using Better Removals, its a pleasure to help you.

Rated 5 out of 5 stars

Move without any problems

Office staff great from initial contact to phoning on the day before moving. Kept up to date all along. Full documentation provided. Boxes, tape and packing supplied as promised. Removal team professional, knew what they were doing, cheery.

18 February 2022
Unprompted review
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Reply from Better Removals

Thank you for using Better Removals

Rated 5 out of 5 stars

Stress free move

The team were excellent throughout, packed up the house in record time, unloading quickly and efficiently to get us moved and settled with minimal stress. The packing and moving of furniture was the least stressful part of our move. Exceedingly good.

7 February 2022
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

The team were excellent

The team were excellent. Cannot praise them enough

26 January 2022
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

I can highly recommend Better Removals

I can highly recommend Better Removals. The whole process was carried out flawlessly from the in house team and the survey, to the removal guys. The 2 man team arrived on time and we’re very polite and helpful. Nothing was too much trouble, even dismantling the bed for transit. And the same with the unloading….all done smoothly and politely. Would certainly use them again.

20 January 2022
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, so quickly and professional it really took the stress out of moving house

10 January 2022
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

Sean and Nathan are brilliant

Sean and Nathan are brilliant, hard working and careful with a friendly jovial manner. The keys were held up so they didn't finish as early as they would've liked but this didn't dent their unstoppable optimism.

10 January 2022
Unprompted review
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Reply from Better Removals

Sean and Nathan are amazing!!! All our staff are! We are super proud of them! At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

Prompt and efficient move.

The office staff were very helpful and communicated well. The removal team were very prompt and respectful of both us and the property. They were well equipped to ensure that both the items moved and the property were protected from damage. The move went extremely smoothly. Well done!

7 January 2022
Unprompted review
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Reply from Better Removals

We have amazing Office staff and crew and thank you for acknowledging them. It has been a pleasure helping you.

Rated 5 out of 5 stars

Highly Recommend

An easy company to deal with through the whole process.
Moving days before Christmas was a little daunting but the admin team were great with answering all questions and setting up the move. They call you when they say they will, knowledgable and adaptable.
Their quote was competitive and comparable with other companies. We chose them above others based on recommendation from friends.
Booking the packing service the day before the move was a game changer. It meant we weren’t living in boxes for a few weeks before the move.
The removals team on moving day were great. Efficient, polite and good humoured which is much needed on what could potentially be a stressful day. Nice guys but need to be kept lubricated on tea! (The least we could do for all the heavy lifting they do.)

23 December 2021
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review and thank you for looking after our crew! Moving is thirsty work!

Rated 5 out of 5 stars

Thank you for a great move experience

Thank you for a great move experience. This being our 14th! Very happy with moving out, storage for 6 months and yesterday the delivery of our containers.
Thank you to all concerned, really easy and helpful to deal with.
Merry Christmas to all.

22 December 2021
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, Happy to help you on the next move too!!! We are happy to announce we also offer Commercial moving too!

Rated 5 out of 5 stars

Fantastic all the way through

Amazing service from start to finish.
From Kelif and Dylan, who packed up our stuff, to Steve Martin and Stefan, who moved us to our new home, everyone was courteous and moved with such speed and efficiency.
Geraldine and Catherine in the office were also fantastic on the phone and always happy to answer any stupid questions I had.
Absolutely superb company.

22 December 2021
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, We enjoyed helping you.

Rated 5 out of 5 stars

What a success - Thanks to Better Moves

Better Moves were recommended to me and I will certainly be recommending them to others. Excellent service from start to finish with a big thank you to Catherine for her home visit and Steve & Terry on the day.

I was expectedly anxious about the day but I needn’t have been as they worked quickly to load everything up so we could clean the house before handing over the keys to the new owner.

Thanks to the team at Better Moves.

21 December 2021
Unprompted review
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Reply from Better Removals

Thank you for such a positive review, Catherine, Steve and Terry were pleased to help you!

Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service from start to finish. Would highly recommend Better Removals.

20 December 2021
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

Better Removals stepped in to help us…

Better Removals stepped in to help us out at very late notice and everything went very smoothly.
Both the packing and the moving guys were very friendly and were great working around our elderly parents. Good communication and very professional service would definitely recommend.

17 December 2021
Unprompted review
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Reply from Better Removals

Thank you so much for such a positive review, At Better Removals we enjoy looking after all of our clients, both house and office moves. Please don't hesitate to recommend us to your friends!

Rated 5 out of 5 stars

This is the moving company I would definitely use again

This is the moving company I would definitely use again! From start to finish, this was seamless. Both the two gents who packed our house and then two that moved us were punctual, professional and super fast. The staff were great with communication through the process. There is no need to use any other company. Better Removals are well worth the money

2 December 2021
Unprompted review
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Reply from Better Removals

Thank you for the excellent review, we are very pleased that we were able to help you. The Better Removals Team

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