My main gripe with company - unable to contact them directly, The products were ok, but subscriptions process amending or cancelling purposely complicated, difficult to navigate. I finally gave up &... See more
Company replied
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*Update* Some few hours after I posted this review, I got an email from the company and they have resolved my complaint. I would suggest that they don't wait till people put in a trustpilot rev... See more
I ordered my product (dietary supplement) after seeing a good review on ‘clinical-reviews’ website. I foolishly opted for a subscription to obtain the discount this provided. The order was placed on 2... See more
Company replied
Utter scam. I have NEVER ordered anything from these people yet they have billed my PayPal £25 for the past 3 months. PayPal have refunded the money and acknowledged the fraudulent action of this comp... See more
Company replied
Company details
- #277 of 278 best companies in Vitamin & Supplements Shop
Written by the company
As one of the fastest growing nutrition brands in the UK, Bettervits prides itself on it's best-in-class formulations and science-driven range. We're here to support you before, during and after your purchase. If you run into any issues, please remember to leave your order number so we can look into it for you.
60 Day Guarantee
No Questions Asked Returns Within 60 Days.
Changed your mind? Ended up with more than you need? No problem - simply reach out to us and we're happy to help you return your order and refund you for any items returned within 60 days.
Contact info
United Kingdom
- care@bettervits.co.uk
- bettervits.com
2.5
Poor
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Rip off subscription
Rip off subscription. Then I asked to cancel it they offered
“With regards to your subscription, I can get that cancelled. That's not a problem but before I do, I did wish to see if there was something that we could help with?
1) If your issue is with delivery frequency, we can move this to every 60, 90 days or longer.
2) If it is too expensive, we can offer a very special rate of 15% off your subscription, forever.
3) I can also pause your upcoming delivery, to allow you some time to use what you have.”
The special rate of 15% off forever really upset me because CLEARLY the prices are inflated. they would have always been happy with 15% less from me. How do they offer this and think people will just be happy about it?
Very unprofessional. Very disappointing
27 April 2026
Unprompted review
Reply from Bettervits
Hi Alexandra,
Thanks for getting in touch with us; we appreciate your feedback here.
Our pricing reflects the quality of our products, and where customers choose a subscription, we're able to offer additional savings due to more predictable shipping. As shipping is one of our highest costs, we aim to balance this while continuing to offer free delivery across all orders.
A member of our team has been in touch to confirm your cancellation and share the next steps for your return. If we can help with anything further, please feel free to reach out.
- Bettervits
I love bettervits they really are great…
I love bettervits they really are great products and care about the customer
26 April 2026
Unprompted review
Great customer service
Had to contact customer service and was impressed with the speed my query was resolved. Thank you Bettervits
26 April 2026
Unprompted review
Ordered creatine over a week ago and it…
Ordered creatine over a week ago and it is yet to arrive
18 April 2026
Reply from Bettervits
Hi Dale,
We're very sorry about the delay here. We've been in touch to provide you with an updated timeline for this order.
- Bettervits
I buy creatine via subscription
I buy creatine via subscription, no problems, but just had an order not delivered. Had to email 3 times but after 3 days got 20% discount full explanation as to why delivery has not been sent. They could have let me know sooner but customer services were good.
25 April 2026
Unprompted review
Beware of Bettervits
Beware of this company. I suspended my subscription before going away but they proceeded to hit me with another order and they charge immediately, without giving an opportunity to update the order or cancel it.
I complained, but I only got an apology and an offer of 10% off my next order. And if I could give you 0 stars, I would have.
Bettervits, there will never be another order. You’re unscrupulous and untrustworthy.
16 April 2026
Unprompted review
Reply from Bettervits
Hi Dee,
Thanks for getting in touch.
We're sorry for the confusion. We looked into this and can see the subscription was cancelled the day after the last order was processed. No further orders or payments will be processed.
If you do receive another charge, please be in touch so we can investigate.
- Bettervits
Above & beyond!
Such a good service! I ordered to go to the wrong address in error & Jade could not have been more helpful! She kept track of my order & as soon as she could see it was on the way back to them, she sent a replacement before they even had the goods back. Above & beyond, well done Bettervits!
24 April 2026
Unprompted review
An order never received, no communication.
I ordered, and never heard anything. A couple of weeks went by, and after having chased, I went to my credit card company, and got them to reverse the charge. I have heard nothing from this company at all. I did not sign up for a subscription service, and I deleted my payment method from their website.
Avoid this company!
25 April 2026
Unprompted review
Reply from Bettervits
Hi Soph,
We're sorry to hear this.
We've requested some more information from you so we can locate your account and look further into this. We hope to hear back shortly!
Had to cancel my subscription recently
Had to cancel my subscription recently, found the process very straightforward, no quibbles. One they received the return shipment, my refund was processed and subscription cancelled, with zero pushback. Excellent service 😎👍
22 April 2026
Unprompted review
They have lost my custom
They have lost my custom , I wanted to buy one product, quite an expensive one but they try to trick you in to making it a subscription, so you have to keep buying, and it’s apparently very hard to cancel , as you can see by some of the reviews, plenty more health stores out there that don’t make you sign up for ever
24 April 2026
Unprompted review
Reply from Bettervits
Hi Matt,
We're sorry to hear that.
We've requested some more information from you so we can locate your account and look further into this. We hope to hear back shortly!
I received the product later than the…
I received the product later than the original delivery date but this was due to the courier misrouting the order.
24 April 2026
Unprompted review
Ordered two items
Ordered two items
One item received but still waiting for the second
No comment to tell me why
16 April 2026
Reply from Bettervits
Hi Kathleen,
Thanks for getting in touch, and we're sorry about the delay.
A member of our team was in touch over the weekend to provide you with an updated timeline and some options for this order. We hope to hear back from you soon.
- Bettervits
Speedy service
Ordering easy, quick delivery. Cannot comment on product yet as only started taking it.
22 April 2026
It should be a minus
It should be a minus. I have three times contacted them about a recurring £60 charge on vitamins I did not order and I have heard nothing back. They are relying on people not noticing but when it puts your card or bank account into overdraft you are going to notice. This is an outrageous practice by this company.
23 April 2026
Unprompted review
Reply from Bettervits
Hi Eileen,
Thank you for getting in touch.
We've looked into this and can see that our team responded the following day and processed your cancellation request. Subscriptions can also be managed at any time through the self-service portal in your account.
If there's anything else we can help with, please do let us know.
- Bettervits
Excellent
I'm a returning customer and the service is always first class. The shipping is super fast and the products I've purchased are great quality, especially the magnesium which I've found to be far superior to any other I've tried and I've tried a lot!
I would recommend buying from here without hesitation.
20 April 2026
Dubious company, be warned.
Do not reply to contact, after several emails.
Products are questionable
Concerned about the authenticity of the product.
Misspellings on product label and lack or information regarding amount to take etc.
Indicating a product of dubious origin.
Be very aware of the fifth rate company!
15 April 2026
Unprompted review
Reply from Bettervits
Hi Norman,
Thanks for your feedback - we're sorry to hear about your concerns.
We've been unable to locate any previous contact, orders, or accounts under the details provided, so we'd appreciate the opportunity to look into this further.
We take product quality and safety very seriously, and all of our products are manufactured in line with required standards.
We'll be in touch on the email you provided. We're here to help and would welcome the chance to clarify and resolve this for you.
- Bettervits
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