BFT Logistik Reviews 10,051

Kom som aftalt og fin levering. Thumbs up 👍

I can better understand why BFT logistisk have such a bad reputation. My experience today compared to what I am reading in this platform is not surprising.
The carrier was very rude to me the moment i asked if he was not taking my pack up to the first floor were i lived. I told him its written in the email i receive from Bilka that delivering is to the door. He replied and said he does not care what is written in my mail. He looks very angry and did not want to hear me out. I was dumbfounded. I could see through the glass door how he mishandled the produkt in a careless manner. He took the produkt away and refused to deliver it. I called the BFT office and spoke to Katja, her attitude was nothing less than the experience with the driver. Katja hanged up the telefon on me. I tried to call again and asked to speak to speak to someone else and Katja told me before she connected me that, the answer is not going to be different from what she (Katja) already told me which was absolutely true, Betina i think she said was her name, told me she already heard about the episode and there is virtually nothing she can do. I should contact Dansk supermarked.
My experience today with these persons are relatively the same and makes me wonder why Dansk supermarked continue to use the service of a company that has such bad reputation with their customers? I felt badly treated my the carrier and for him to lie about the episode today even makes me not wanting to order goods from anywhere that uses BFT logistisk. BFT logistisk are not customer friendly at all. Infact, not to me. I feel so sad.

If I can give less than 0 I would. Here is why :-
1- The driver who is suppose to deliver between 12-16 came 16:30. Not a huge problem. Suppose to call 30 min before arrival. Not a problem
2-Driver speaks with little to no respect to the customer, no problem.
3-The driver refuses to help me to lift the 45kg bed to 2nd floor because he is busy. While I spoke to customer service and i was assured that it would be set in front of my home door not my bulding’s door. Asked thrice to make sure.
4-The driver negotiates with me into how much would i pay him and his partner if he lifts the bed to second floor.
I bought this bed because of my bad back,but when I have to lift 45 kg with my 72 year old neighbour then this becomes totally unacceptable.

Ordered from Wupti.com - Which wrongly informed me that my package was to be delivered by Post Nord(on their website).
The same evening of my order, I got an sms from BFT logisitik saying they would deliver it next day, between 14-18 and call me 30 min before arrival.
The text message I got, seemed like a scam, as I was expecting Post Nord - But that part is on wupti.com, not BFT.
The message read that it was a package from 'Dansk Supermarked' - But that could have been information from Wupti for all I know.

The driver called me asking if I was home, which I was - he then informed that he could be here in about 5minutes, if that was okey (seeing as I was home, of course it was) - Friendly delivery, and on time.

BFT did what I would expect from a logistik company(and fast) - The only "hassle" was the 'somewhat odd' informations, given by Wupti, but that cannot be held against BFT, in my point of view.

Delivery service in Denmark is already hard to get but this is the worst until now.

They delievered to the neighbors adress, in te middle of the street, half of the boxes damaged, the delivery was not complete and the driver ends up insulting us when we asked if he could leave in the sidewalk and he just left half broken.