Only one complaint, but it was serious. Whoever packed did not wrap paper around the frame and then put it in the box. Instead they just put the wrapping paper in the box and then PUT THE FRAME ON TO... See more
Company replied
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See what reviewers are saying
Overall really nice experience, quick delivery once shipped and the frame came really well packed. The reason for giving 4 stars instead of 5 is because the website was a bit confusing to get to wher... See more
Company replied
I have been very happy with the frames I have gotten from BGA. Not the first time I ordered from them, it probably will not be the last. The got some really excellent products.
Company replied
Large choice of standard formats and ability to place custom made orders at a good price. Order placement went smooth and delivery was quick and efficient. Will certainly order from them again next ti... See more
Company replied
Company details
Information provided by various external sources
Danmarks største sortiment med rammer
Contact info
Denmark
- 89 87 16 81
- info@bga.dk
- bga.dk
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It took more shipping days
It took more shipping days, than expected and my photo book was dusty. Anyway the book is nice.
3 July 2023
Reply from BGA.DK
Hi Judit,
Thank you for your review.
We are sorry to hear that you experienced delays in delivery.
We are however very happy to hear that you are satisfied with the product!
Enjoy the rest of your day!
Reply from BGA.DK
Hej Berit,
Tak for din feedback.
Vi er glade for at du har været tilfreds med din handel og beklager at du oplevede længere leveringstid end forventet.
Det ser ud til at den vare du bestilte var en bestillingsvare, de har altid længere leveringstid, hvilket også bør stå på din ordrebekræftelse.
Hvis dette ikke var tilfældet, beklager vi selvfølgelig.
Uanset hvad håber vi du har lyst til at handle hos os igen i fremtiden.
Hav en dejlig dag.
Reply from BGA.DK
Hej Tina,
Tusind tak for din flotte anmeldelse.
Vi er glade for at du har været tilfreds med din handel.
Varmt velkommen tilbage en anden gang!
I was forced to recieve a pallet for transport of a mirror
A mirror was delivered on a pallet.
I was forced to receive the pallet to receive the mirror.
I live in an apartment on the 4.th floor and have no way of getting rid of a large pallet.
29 June 2023
Unprompted review
Reply from BGA.DK
Hi Stine,
Thank you for your feedback.
We are sorry to hear that the delivery has caused you inconvenience.
It is, however, standard for big products to be delivered on a pallet, as it is the only delivery method available for products of a certain size. You can read about our delivery methods and sizing limits for home deliveries here: https://www.bga.dk/Leveringsinformation.
Have a nice day.
Super service
3 June 2023
Reply from BGA.DK
Hej Tom,
Tusind tak for din flotte anmeldelse.
Vi er glade for at du har oplevet god service hos os og byder dig varmt velkommen tilbage i fremtiden!
Hav en dejlig dag.
Reply from BGA.DK
Hej Weiqi,
Tusind tak for din flotte anmeldelse.
Vi er meget glade for at du har været tilfreds med din handel.
Vi byder dig varmt velkommen til at handle hos os igen i fremtiden.
Hav en dejlig dag.
Hurtig levering og god kvalitet
21 May 2023
Reply from BGA.DK
Hej Tatiana,
Mange tak fordi du har taget dig tid til at anmelde os.
Vi er meget glade for dine flotte ord!
Varmt velkommen tilbage i fremtiden.
God service fra start til slut for hver…
God service fra start til slut for hver gang jeg har handlet hos jer
15 May 2023
Reply from BGA.DK
Hej Sammi,
Mange tak fordi du har taget dig tid til at anmelde os.
Vi er meget glade for at du har haft en god oplevelse og gerne handler hos os igen.
Vi byder dig varmt velkommen tilbage i fremtiden!
Super god service.
4 May 2023
Reply from BGA.DK
Hej Benny,
Mange tak for din flotte anmeldelse.
Vi er meget glade for at høre at du har oplevet god service hos os.
Vi ønsker dig varmt velkommen tilbage i fremtiden!
Hurtig ekspedition og levering
10 May 2023
Reply from BGA.DK
Hej Lene,
Tusind tak for dine fine ord.
Vi er glade for at du har oplevet hurtig ekspedition og levering.
Varmt velkommen tilbage!
This is my second order placed since I…
This is my second order placed since I forgot to order a (custom) passepartout in my initial one. All good so far. One only remark: it’s not possible to track the status and have an estimate of the arrival of the order.
6 May 2023
Reply from BGA.DK
Hi Pietro,
Thank you for the great review and the feedback.
It is greatly appreciated.
Have a lovely day!
Super god guidance.
29 April 2023
Reply from BGA.DK
Hej Magnus,
Mange tak for din flotte anmeldelse.
Vi er meget glade for at du har oplevet god service hos os.
Varmt velkommen tilbage!
alt ok +++++++++
23 April 2023
Reply from BGA.DK
Hej Torben,
Tak for +!
Vi er rigtigt glade for at du har været tilfreds med din handel og du er varmt velkommen tilbage i fremtiden.
Hav en dejlig dag.
Reply from BGA.DK
Hej,
Mange tak for din flotte anmeldelse.
Vi er glade for at du har været tilfreds med din handel.
Varmt velkommen tilbage!
Hurtig levering og god emballage.
17 April 2023
Reply from BGA.DK
Hej Pernille,
Mange tak fordi du tog dig tid til at anmelde os!
Vi er rigtigt glade for at du har kunnet lide at handle hos os og ønsker dig varmt velkommen tilbage i fremtiden.
Hav en dejlig dag.
I bought a mirror that got damaged…
I bought a mirror that got damaged while hanging. After writing to the store, I was offered to get a replacement mirror (exactly the same as I ordered). Everything was smooth and fast. The support team was very helpful. I am very happy with the mirror.
13 April 2023
Reply from BGA.DK
Hi Beata,
Thank you very much for the review!
We are happy that you are satisfied with our service and products.
We welcome you back in the future.
Have a lovely day.
Meget fin ekspedition
28 March 2023
Reply from BGA.DK
Hej Pia,
Mange tak for din flotte anmeldelse.
Vi er glade for at du har været tilfreds med din handel.
Varmt velkommen tilbage i fremtiden!
Alt var super!
18 March 2023
Reply from BGA.DK
Hej Rasmus,
Tak for at tage dig tid til at skrive en anmeldelse, vi er glade for at du kunne lide at handle hos os.
Velkommen tilbage i fremtiden!
Hav en god dag.
Super service
23 March 2023
Reply from BGA.DK
Hej Ingeborg,
Mange tak for din fine anmeldelse.
Vi er glade for at du oplevede god service.
Velkommen tilbage en anden gang!
Reply from BGA.DK
Hej Morten.
Mange tak for din flotte anmeldelse.
Det er dejligt at høre at du er glad for vores varer.
Du er varmt velkommen tilbage en anden gang.
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