We have received such excellent service form BGAstore. We reported our damaged in transit order and they sent a replacement straight away and kept in touch with updates on email. We are very grateful.... See more
Company replied
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Worst experience I've had buying something online. Order was stuck in limbo for 5 weeks while I tried to deal with their ai bots. Only involving the ombudsman got them to reimburse me. Buyer beware... See more
Company replied
the glass on the largest frame that I ordered arrived damaged (scratches visible, also when the protection layer is partially taken off), I would like to receive a non damaged product but the return... See more
Company replied
Very nice albums, the quality is there. The only small observation is that the album has a small defect on the inside side of the cover due to the friction with the spiral. I would suggest to the supp... See more
3.7
Average
8k reviews
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Beau produit, bien emball,
Beau produit, qualité du bois, emballage protégé. Met en valeur l'affiche encadrée.
21 July 2025
May use AI-assist with repliesRead more
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I still haven’t received my order and…
I still haven’t received my order and emailed the company but have received no response.
4 August 2025
Reply from BGASTORE.FR
Hello Corie,
I am Marie from BGA store customer service and would like to inform you about the status of your order 5641601. I am sorry for not responding sooner, I tried to get additional information regarding the arrival date in our warehouse of the following item before providing you with a response:
Trendy Frame Acrylic Glass Black 42x57 cm. This is a very special frame made to order and the delivery times are a bit longer than our standard items. For this item, the times are 15-20 working days and it is expected to arrive this week according to our forecast.
Do you still wish to maintain your order? I sent you an email this morning you just need to answer to that email.
I am therefore available to finalize the order you placed on our site as quickly as possible and to take into account your delivery request.
Have a very good day!
Higher quality 🌟 fast and safely…
Higher quality 🌟 fast and safely delivered 🌟 thank you 🙏🏼
27 July 2025
Terrible return policy/experience
Not only you have to pay for returns, but after almost a month, they still have not managed to organise the return nor have reimbursed me.
Quality of the frames is ok, a bit expensive. Quality of service is terrible. If you order with them, just hope everything is fine in the first time.
21 July 2025
Reply from BGASTORE.FR
HI ,
Thank you for having taken the time to send your review. I am really sorry that you had this negative experience.
I just called you to inform you that the return label is now refunded and sent you an email to conclude this claim. Would you like us to send you the correct item or be refunded for it?
Regarding the collection it is planned for today. In case you were not able to be present for this collection you have 2 solutions : either have it collected on the 13th of august or accept a return label from us to return it at a parcel point. Please send us your response by email at info@bgastore.fr and we will be happy to help.
Marie customer support BGASTORE
The frame I ordered came broken
The frame I ordered came broken, although the package was intact. The quality is also very poor for the price.
19 July 2025
Reply from BGASTORE.FR
Hello,
Thank you for your message, and I’m very sorry to hear that the frame arrived broken and did not meet your expectations.
To help us process your case as quickly as possible, could you please send us a photo showing the damage to the frame? This will serve as documentation for our claims process.
Once we receive the image, we’ll be happy to assist you further and find a suitable solution.
Don't buy - Poor Quality
The frame is extremely poor quality. When l pick the frame up it falls apart. The plastic covering has huge scratches on it. The whole thing is flimsy and cheap. It was very expensive 70€, and IKEA has higher quality. I received no response to my emails complaining about this overpriced and low quality product. Don't buy. I'm extremely disappointed.
25 June 2025
Reply from BGASTORE.FR
Hi! Thank you for taking the time to leave a review and for the photo you sent by email. I am sorry to read that you received a defective product.
I have answered your complaint by email , would it be ok to check your inbox?
Have a lovely day,
Marie BGASTORE
Never got my order
15 June 2025
Reply from BGASTORE.FR
Bonjour,
Merci d'avoir laissé votre avis. Je suis navrée que vous soyez dans l'attente de ce colis. Si vous le désirez nous pouvons vous envoyer le lien de suivi GLS France par email. Veuillez nous contacter par email á info@bgastore.fr.
En vérifiant votre commande je m'apperçois que vous avez choisi un produit dont les délais de livraison sont un peu plus long que nos articles standards, ils sont de 10-20 jours ouvrables.
Surtout n'hésitez pas á revenir vers nous afin que l'on puisse vous accompagner tout le long du processus de livraison.
En vous remerciant de votre patience, passez une excellente journée!
Marie Service client BGASTORE
Very beautiful album
20 June 2025
Just excellent
Just excellent. Everything from the website to the delivery and, of course, the polo-shirt. Wonderful cloth, wonderful color, perfectly sized... Great! Thanks!
4 June 2025
bad quality
24 May 2025
Reply from BGASTORE.FR
Merci pour votre avis! Je suis navrée que vous ne soyez pas satisfaite de la qualité du produit acheté. Je souhaite trouver une solution pour vous. Nous vous avons envoyé une étiquette de retour, mais si vous le souhaitez vous pouvez également nous envoyer une photo du produit reçu afin que je puisse vous accompagner d'avantage dans votre réclamation. Voici notre adresse email : info@bgastore.fr je vous souhaite une trés bonne journée! Marie Service client BGASTORE
Extremely unsatisfying purchase
Extremely unsatisfying purchase.
Ordered cut to measure mirrors for a jewelry box restoration.
Cut was poorly made and very approximate.
Had to buy tools and waste time to make the borders straight myself.
Customer service was badly handled and no solution was suggested.
Had to claim a refund and express discontent several times to get a « sorry ».
Will not use this business again.
25 April 2025
Reply from BGASTORE.FR
Hi,
Thank you for your feedback.
We’re truly sorry that part of your order did not meet your expectations. As you mentioned, one of the four pieces was not cut correctly, and we fully understand how frustrating that can be.
As a gesture of goodwill, we issued a refund for 80% of your order — even though only one item was affected — in an effort to resolve the issue fairly and promptly.
We always strive to provide quality products and attentive customer service, and we regret that this experience left you dissatisfied. If there’s anything more we can do or clarify, feel free to contact us directly — we’re always here to help.
Best regards,
All of my frames arrived with the glass…
All of my 8 frames arrived with the glass smashed to pieces.
19 April 2025
Reply from BGASTORE.FR
Hello Alan,
Thank you for your review. I am following up regarding your claim.
I’m sorry to hear that you received several damaged products. We received your claim by email linked to the order 5415382 and we proposed to organise a new shipment for you. We haven't received your answer yet.
Could you confirm the order number please? It seems that the order number on this review is different : 5371188.
Please check your spams in order to find my answer to your claim and I will be happy to find a solution for you.
Marie Customer service BGASTORE
Well arrived, the product stil seemed a lot…
Well arrived the product seemed a lot weaker than on the presentation.
30 April 2025
Reply from BGASTORE.FR
Hello,
Thank you for your review. Of course, we would like to find a solution for you!
Could you please contact our customer service by email at info@bgastore.fr?
Have a great day!
30x20inches frames
Perfect for me because I have many exhibition posters from the Royal Academy and the Tate Gallery which measure 30x20 inches - so I have given your company
name to all the people who buy them from me.
23 April 2025
No feedback from customer service to…
No feedback from customer service to return the article, paid the return label in extra already. No pickup & no more news after 4 months.
Crazy
23 December 2024
Unprompted review
Instant service and shipping
The frames we ordered came almost instantly and arrived in perfect condition. Who could ask for more? Top quality products as well.
24 February 2025
Round frames are perfect!
Very happy with the round frames! They are a bit difficult to change the picture but very nice and good quality
16 February 2025
Been almost 2 months since I ordered…
Been almost 2 months since I ordered and I still haven’t received anything.
10 January 2025
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