BGASTORE.FR Reviews 

This is my second purchase from BGA Store.

The first one the frame was decent but the delivery took way longer than expected.

The second order I spent EUR 286 for 3 frames expected to be delivered before Xmas and selected the option to deliver to a pickup point (to avoid any deliver issues). The delivery company BGA use was GLS.

12th December GLS failed to deliver to a GLS Relais (pickup point) why would this happen?? it is an official GLS Relais (pickup point)!.

I changed the delivery online to my home address and had the date confirmed as 23rd December (as I was not in the country until the 19th).

GLS tried to deliver on the 17th December instead of the 23rd December (why???) but this failed as I was not in the country. On the 17th December I was given another delivery date of 31st December.

Today (31st December) I called GLS and they stated that they had returned to package to you!!!

Imagine if you were a customer in my shoes? Would you accept this?

Très bon rapport qualité prix et livraison soignée

Did not receive what I ordered and no news from anyone despite numerous emails ...

Is there any customer service in this company ?

The frame and border are excellent, just what I wanted, and at a fair price. Packaging was good too. The delivery by GLS was very poor taking three attempts to finally deliver it.

Perfect ! Fast delivery !

My order arrived quickly and was well packaged. Plenty of information to track delivery too.

Very nice albums, the quality is there. The only small observation is that the album has a small defect on the inside side of the cover due to the friction with the spiral. I would suggest to the supplier to protect the parts that could get damaged easely during transport or production. If not is is very nice :)

Various sizes and options to chose. From simple and affordable to complex and expensive, you can pick what best suits you. Fast delivery and overall good experience. This is my second time shopping and likely to come back.

Great quality, item carefully packed and arrived very quickly. Recommend

Easy ordering. Good communication at all times. Beautiful piece of furniture

The frame arrived with the glass broken, the packaging was not sufficient to protect the glass. I was extremely disappointed as the last frames I ordered were perfect

Very professional seller. Item promptly shipped in sturdy packaging. It's my second purchase from BGASTORE. I will come back, for sure! ★★★★★

Top merci excellent service client!

Had to look for and buy some A2 format frames and this shop came out of my research. Frames were not too expensive, delivery and protection of the frames were perfect and I'm very happy with the whole process. Thanks.

good shipping and great contact with the SAV. Unfortunatelly, the quality of the frames are really bad... they're twisted and the glass looks cheap.

Dear BGStore customer support team and thank you for your mail,

As you will see from the attached communication, I ordered a 120x140cm white frame at EUR 300 + TAX and already informed you that I am disappointed with the quality of the product. The frame has scratches, and the wood quality does not meet expectations .I requested a refund and been asked to pay EUR 60 for return transport for the frame, loosing another EUR 60 on top of the EUR 150 I already paid for the transportation. Considering the cost of the frame EUR 300 + TAX + paying EUR 150 on top for the shipment, I was truly expected good quality. It's clear from the pictures I have sent to the support center that qualify vs price is not matching. I would not recommend buying from this company. On top I ordered a pass-partout to fit the frame, EUR 60 - another cost that I now cannot reclaim as they do not refund custom made items which I do get, but considering the pass-partout was made for the frame, I also find this very unreasonable and not at the level of customer service I would expect.
My rating as you see is 1star but this could easily have been turned into a higher rating if the service support has been understanding and recognising the issues and offered to pay the EUR refund transportation.

Chère équipe de support client BGStore et merci pour votre courrier,

Comme vous le verrez sur la communication ci-jointe, j'ai commandé un cadre blanc 120x140cm à 300 EUR + TAXES et vous ai déjà informé que je suis déçu de la qualité du produit. Le cadre présente des rayures et la qualité du bois ne répond pas aux attentes. J'ai demandé un remboursement et on m'a demandé de payer 60 EUR pour le transport aller-retour du cadre, perdant ainsi 60 EUR supplémentaires en plus des 150 EUR que j'avais déjà payés pour le transport. Vu le coût du cadre 300 EUR + TAXES + 150 EUR de plus pour l'envoi, je m'attendais vraiment à une bonne qualité. Il ressort clairement des photos que j'ai envoyées au centre d'assistance que la qualification et le prix ne correspondent pas. Je ne recommanderais pas d'acheter auprès de cette entreprise. En plus, j'ai commandé un passe-partout pour s'adapter au cadre, 60 EUR - un autre coût que je ne peux plus récupérer car ils ne remboursent pas les articles sur mesure que je reçois, mais étant donné que le passe-partout a été fait pour le cadre, j'ai aussi je trouve cela très déraisonnable et pas au niveau de service client auquel je m'attendais.
Ma note, comme vous le voyez, est de 1 étoile, mais cela aurait facilement pu être transformé en une note plus élevée si le service d'assistance avait compris et reconnu les problèmes et proposé de payer le remboursement du transport en euros.

Perfect! Thank you !

Better than expected, very satisfied. Thank you very much