Bici Reviews 368

I live in Calgary and ordered a Cannondale Synapse Carbon 5 online and all in all I am very pleased with how everything went. Great customer service and it was delivered pretty much on time. I watched the video provided regarding unpacking it and the assembly required and as a result it went super smooth...no issues whatsoever. As for the bike, put approx. 80 k on it since receiving it on May 7 and its a very nice ride...no complaints so far. There are things I like better about my 2015 Emonda SL6 Ultegra (which I'm parting with) and things I like better about the Synapse...all in all, it's all good.

I recently purchased a Specialized Roubaix from BICI, and I couldn't be more impressed with their customer service. From the moment I walked in, I received a friendly welcome from Roz, who provided a detailed introduction to the bike and quickly set me up for a test ride.

When I returned a couple of days later to pick up the bike, Roz and Draven were both there to greet me. Their level of service is easily some of the best in town. Draven was incredibly patient, helping me adjust the seat height and handlebars with absolute precision and perfection. If you're looking for a professional, welcoming bike shop, I highly recommend BICI!

Sheesh — Bici puts out a marketing email about wide cycling shoes. Ten minutes browsing their offerings, immediately, to find they don’t have any of the shoes they sent me to look at, or rather they have a single size: 42, or 49 say, in each model. Not massive discounts on rump stock, just massive trolling to waste the time of almost everyone on their mailing list, in hope of perhaps a dozen sales?
And then, a follow up ‘spy’ email from a secret tracker in the email: “We see you went and looked, but didn’t buy anything…” Creepy stuff, Bici! Really, no idea what failed?
Not a recommended vendor in the current management, and definitely last time for me.

Purchased a cannondale bike in June. Arrived with damage to crank arm and the first ride out loud creaking. After emailing about this June 15th, there was no formal followup until SEPTEMBER. The bike spent the summer in the bike shop trying to find the source. The option to return the bike to BICI was never provided. Each ride out just more creaking and grinding noise. Apparently there was a known issue with the free hub in the rear wheel. BICI support was later provided once the bike shop spoke with their mechanic. My issue is the gap between support trying to figure out the warranty process which has to go through the vendor. The time and money I put into trying to find the source is frustrating. I feel a lack of confidence in the wheel. Being that the season is over and I have no idea if the free hub replacement has fixed the issue I only have an option to wait until next season and start the process again.

I purchased a Trek Domane AL5 at Bici, and it was an absolutely fantastic experience. Everyone at the store was friendly and welcoming, making me feel right at home from the moment I walked in.

A special thank you to Josh, who helped me find the perfect size and even suggested a few adjustments to make the bike fit me better—it now feels custom-tailored to me. That kind of care makes a big difference when you’re making a significant investment. I’m new to road bikes, so Josh’s expertise and patience were key in helping me make the right choice.

I also want to give a shoutout to Sean, who provided exceptional after-sales support. I’ve never experienced that level of customer care at any other bike shop.

Staff was helpful both online and in person!

Great customer service, fantastic pricing, quick and informative response. Shipping was fast and my new whip was packed to mitigate any possible damage during the process.

Im grateful to Bici for helping me get back on the road and trails after 5 years off a bike. They gave me the advice I needed and helped to fit my new gravel bike perfectly. Really happy with this excellent shop and the kindness and enthusiasm extended to me.

Worst online experience I can recall.
I ordered multiple items. Neither of the items I received was what I ordered.
Have been trying for weeks to get a refund ticket.
Absolutely hopeless. Despite multiple emails, calls, voicemail messages (since no live person answers and there is no call back or wait on hold option available) I am still waiting to hear from someone. Brutal communication/customer service. I would avoid these guys at all costs. PS not to be confused with Bicicletta Toronto who are awesome!

Nice shop great staff very helpful and knowledgeable!

Bici is an excellent company with great people. I purchased my beautiful Cervélo S5 from them, which was shipped from Vancouver to me in Ottawa. They took excellent care in packing it, and the bike arrived in tip-top form very quickly. Their customer service from when I purchased it to when it arrived at my door was fantastic and frankly refreshing in a time when quality service often seems to be overlooked. Buying a bike can be very stressful, especially online, I didn’t feel that at all buying from Bici.

I have always had great customer service. Prices are good especially on sales items. The answer questions quickly. They ship fast as well. They have a great selection. Would not hesitate to recommend Bicicletta.

I ordered some clothes and bottle cages from Bicicletta. I used the online chat to figure out sizing and they were very helpful. My gear arrived quickly and was packaged with lots of padding and a sticker. I would shop from them again

Great Experience and speedy shipping

Rep helped me secure sale pricing after manufacturer sale had ended. Rapid delivery and great communication throughout.

My Cannondale Synapse arrived in the box, I installed the handle bars, seat and front wheel (tires were at proper pressure) then went out for a ride. Everything works and the bikes rides very nicely. I can recommend Bicicletta and the Synapse which rolls down the road very smoothly.

Once again a great experience with bicicletta!! Had my item in stock, beat every price and shipping was quick.

Have happily ordered from this company many times.

My favourite shop in the city. Not only do they have some of the best stock and selection of items but they are all super nice people and I always get great service in store and online via email or their live rider chat. Very knowledgeable and they really take their time with you to make sure you are happy with your purchase. 5 stars!

Great service from the start. the bike was delivered promptly and clear instructions for how to assembly. the set-up was perfect right out of the box. The Cervelo is just as good or better then I expected. All together a great experience.