Excellent service from start to finish. Was given an estimated installation date and not only did I get a call one week before but these guys actually ended up fitting on exact same day. Brand new fin... See more
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Review summary
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What people talk about most
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The whole team were really helpful & friendly. The process was straightforward & the doors arrived really quickly. The installation guys were brilliant; tidied up after themselves & even cleaned... See more
Company replied
Amazing service. From the moment we visited the showroom to when the delivery driver left our property we had outstanding customer service. We had already ordered our windows from a local firm an... See more
Company replied
Fantastic service from when we went to the showroom to when we had the French doors installed. Every single person we dealt with was very friendly, competent and very knowledgeable. Would not hesita... See more
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Company details
- Double Glazing Installer
- Aluminum Window Manufacturer
- Door supplier
- Glass Industry
- Window installation service
Written by the company
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Written by the company
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Contact info
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, United Kingdom
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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What a lovely company
From start to finish the process was so professional, friendly staff, engineers were great. Very happy customer.
I highly recommend Bifold
14 February 2024
Unprompted review
Reply from Bifoldshop
Hi there Justin,
Thank you so much for your feedback, we all really appreciate it. Your new ORIGIN windows look brilliant, we are thrilled with them, so glad you are as well.
I will make sure to pass on your feedback to those involved in your project (Darren in Sales and Emil and Kris your installers).
Thanks again,
Daria.
Bi-foldshop provides an excellent after…
Bi-foldshop provides an excellent after installation support. I had my windows installed two years ago. I noticed recently that a screw cover of the window handle is missing. I went to the shop and they provided me two spare covers. It is a good company you can trust their 10 year guarantee service.
6 February 2024
Unprompted review
Reply from Bifoldshop
Hi there thank you kindly for your 5* review on this.
Reviews like this mean a lot to us and our business to show that our aftercare is just as focused on, as the front end of the business.
We appreciate your feedback.
The Bifold Company highly recommended
I would have no hesitation whatsoever in recommending The Bifold shop, the Customer Service is outstanding, I dealt with Daria who was lovely. The guys who came to install were very professional. They done a excellent job and the quality of the doors and roof lights are outstanding. We are very impressed, Overall a very very good Company.
31 January 2024
Unprompted review
Reply from Bifoldshop
Hi there Carol,
Thank you so much for your lovely and detailed 5* review. IT really means a lot to all of those involved in your project. I will make sure to pass on your feedback to Darren in Sales and Scott and Danny your installation team.
Thank you for the mention, it really means a lot.
Daria.
Excellent service
Excellent service from the initial contact through to completing installation. The whole team were friendly, professional and highly competent. We are very happy with our new door and the neatness of the fitting. Thank you from Andrew Hutchings
22 January 2024
Unprompted review
Reply from Bifoldshop
Hi there Andrew,
Thank you kindly for your lovely 5* review. We all really appreciate it here in the office. I will make sure to pass on your feedback to each person involved in your project.
We are glad you are thrilled with your new doors.
All the best,
Gemma.
Excellent service from ordering to…
Excellent service from ordering to installation.
Sales staff very helpful and fitters vey polite and tidied up after they had finished :)
17 January 2024
Unprompted review
Reply from Bifoldshop
Hi there Kate,
Thank you so much for your lovely 5* review. I will make sure to pass on your feedback to Scott (in sales) and Nigel and Mario (Installations).
Your new 3 Pane Bifold looks brilliant especially in the Pebble Grey colour.
We wish you all the best and thank you for your order.
Daria.
Remedial work
Fitting issues are due to be sorted out at end of month.
19 January 2024
Unprompted review
Reply from Bifoldshop
Good afternoon Helen,
I appreciate our conversation yesterday, and I want to express our genuine concern regarding the issues you've raised. It's disheartening to hear that the sliding doors and French windows are not meeting your expectations, and I want to assure you that we are committed to resolving these issues promptly.
I understand the inconvenience you've faced and the impact on your ongoing renovations. We are genuinely sorry for any disruption this may cause, and we appreciate your patience as we work towards a resolution. I have communicated your concerns to the customer service team, and they are dedicated to ensuring that the remedial work next week is as smooth and effective as possible.
In the meantime, if there are any interim measures we can explore or if you have additional concerns, please don't hesitate to reach out. We value your business and the trust you've placed in us. Your feedback is crucial in helping us improve our products and services.
Once the remedial work is complete, we hope to have the opportunity to regain your trust and satisfaction. We truly value your continued support, and we are committed to ensuring a positive 'end-to-end' experience for you.
Thank you for bringing this to our attention, and I look forward to hearing from you soon.
Best regards,
Alan (MD)
The go to firm for any glazing needs.
From the very first phone call for a quotation to the very end of installation, Bifoldshop have oozed professionalism and A* quality.
I couldn't be happier with the bifolding door and window for my extension, delivered exactly what was discussed and on the date agreed.
I will be giving Scott a call again for further windows for the rest of the house and would hope that Emil and Kris turn up to install again. Sterling job by the fitters, very effecient and attention to detail was phenomenal.
16 January 2024
Unprompted review
Reply from Bifoldshop
Hi there Usman,
Thank you kindly for your detailed and really kind 5* review. I will make sure to pass on your feedback to each of those involved in your process.
I will also pass onto Scott to keep an eye out for some more windows to quote.
Emil and Kris will be thrilled to hear your kind words.
Thanks again, for your words,
Daria
Bifold were our saviours
Bifold were our saviours after our building contractor’s usual supplier let us down on a firm delivery and install date. Two sets of large bifold doors were installed on the target date (only 4 weeks leadtime with non-standard colours AND integral blinds!), by fitters that couldn’t be faulted. Cost was higher than the original supplier but we’re now very pleased to have such a higher quality product fitted.
16 December 2023
Unprompted review
Reply from Bifoldshop
Good morning Ally,
Thank you so much for your really detailed review. We are so pleased we managed to come in and help you (last minute) to keep things running as timely as possible for your project.
Thank you for mentioning the installations team as well as the product quality, these are some of the key things we really pride ourselves on, so thank you for noticing.
We all really appreciate your review.
Outstanding!!
I cannot recommend Bifold highly enough!
The whole process from initial enquiry through home survey, purchase and the recent fitting of three sets of doors and three windows was highly professional, detailed and seamless.
The fitters who came and installed our doors and windows were OUTSTANDING! Nothing was too much trouble, they were polite, clean and tidy, knowledgeable and simply got on with the job using their own initiative and experience to overcome issues along the way.
11 December 2023
Unprompted review
Reply from Bifoldshop
Hi there Julian,
Thank you kindly for your really kind and really detailed 5* review. We will make sure to pass your kind words onto each of those involved in your project.
We are so thrilled you are happy with the service and product you received.
With thanks.
Highly recommend
I am a local builder who has used this company for numerous years. I’ve always found the products and workmanship is to a very high standard. I would recommend you use them if your purchasing windows, doors, bifold doors.
11 December 2023
Unprompted review
Reply from Bifoldshop
Hi there Gareth,
Thank you so much for taking the time to leave this review. We all really appreciate it. Our trade customers make up a large portion of our yearly orders, which i think is really important, as you will know more than most, the service and product quality is worth coming back time and time again.
Thank you for your return business and again your 5* review.
Tina.
Prompt service
Prompt service, good installation. Only one key provided, three needed, no user manual left with installation.
If these are resolved quickly would be pleased to recommend the company.
8 December 2023
Unprompted review
Reply from Bifoldshop
Hi there Roger,
Thank you for taking the time to leave us this 4* review.
Let me follow up on the key situation, there are certainly usually more than one key provided.
We have never provided a user manual for the doors, the installers usually try to explain this before they leave, so if this didn't happen we apologise.
Please do let us know if you would like a call, so we can talk this through with you.
Thanks again for the review, we all really appreciate it.
Tina.
Excellent customer care and service
Excellent customer care and service, sent someone out to fix the doors quickly and for free. Always respond to any questions quickly and comprehensively. Would definitely recommend :)
30 November 2023
Unprompted review
Reply from Bifoldshop
Hi there Laura,
Thank you so much for your lovely 5* review. This is a really appreciated review, as it is not just a review about the 'selling of a product' but rather the aftercare service which is something we have always tried to maintain to a high level.
I will make sure to pass your feedback onto Matt (remedials engineer) and Anna (in the office) as due to the very nature of their jobs, they don't often get a mention, so they will be thrilled by this.
Thank you again.
Gemma.
Order number 22008
Order number 22008 - TT
Excellent customer service in the shop and good communication from survey to ordering to completion. Workman had to overcome a measurement issue making the job longer and extra work for them but all completed in the day. Dropped one star off because as tidying up was being finished I noticed several stains on interior carpet. The fitter apologised and stated that it was only dust and would hoover up. However when we tried hoovering it did no good. These were proper stains from something and took a good scrubbing with a carpet cleaner to remove. We are planning to redecorate in the new year so carpet is going to be renewed at some time anyway so not a major issue, but should we not be renewing it I would have had to lodge a formal complaint.
1 December 2023
Unprompted review
Reply from Bifoldshop
Hi there Richard,
Thank you kindly for your really detailed 4* review, we do really appreciate it. By our very high standards we are disappointed not to have a perfect 5*, but in fact this is a really important point you've raised and one that will be discussed in-house, as our installers are usually so thorough and get so many brilliant reviews on the whole. We are really sorry to hear about the carpet.
We are really pleased the experience in general was a good one though, so thank you for taking the time to leave such a full review.
Highly recommended.
Highly recommended.
Being able to visit the showroom, see the product and talk to the staff was really useful.
Communication was consistently great - from specification, measuring, payment and arranging installation - even when I had unusual requirements and a very specific end product in mind.
Fitting was quick, installers were polite, tidy, information and punctual.
I will not even look elsewhere if i ever needed to buy again.
30 November 2023
Unprompted review
Reply from Bifoldshop
Hi there David,
Thank you very much for taking the time to leave us such a lovely review.
It's great to hear you had such a great experience in dealing with Bifoldshop from start to finish. I will make sure to pass on your feedback to each of those involved in your project (Darren in Sales and Emil and Kris your installers).
Thank you kindly for mentioning about the communication throughout the process; this is one of the aspects where we believe we excel.
Your new three pane bifold looks brilliant; and we hope we can help you with any future projects you have coming up.
All the best,
Gemma.
Highly recommended!!
Brilliant customer service from Darren on the phone and by email who helped from day one with getting a quote sent over quickly and helped seal a deal for us.
Surveyor was very friendly and efficient.
All 3 payments made by myself were quickly followed with a receipt which was very reassuring, considering I had not used this company before and was found on social media.
On the day of installation the fitters were fantastic. Very friendly, any mess made was cleared and area was checked for rubbish before they left.
They asked about the finish of our annexe, ensuring they left enough space which showed care and appreciation to our building.
Before they left, they showed me exactly how the door and window opens and shuts and what to expect, and what not to expect, including talking about our guarantee. Great care was taken at this stage, even though they could see I already had an Origin bifold door and window and knew how they worked.
I could see they took pride in their work and Origin products.
I would highly recommend this company, product/brand Origin and fitters to anyone, and if we need to use a window company again, will definitely use this one.
(I unfortunately didn’t catch the fitters names but please pass my thanks onto them, it is very rare to find such hard working and perfection to detail works)
4 December 2023
Unprompted review
Reply from Bifoldshop
Hi there Laura,
Thank you so much for this incredibly detailed and brilliant review of your whole dealings with Bifoldshop. We are absolutely thrilled to read this.
I will make sure to pass on your kind words to Darren (in sales) and your installers Emil and Kris, each of whom will be thrilled to hear about your kind words.
Your new three pane ORIGIN bifold and window looks brilliant.
Thank you again, and we thank you in advance for any future recommendations.
Daria.
Great customer service and quality
Great customer service, communication and the bi-folds look great! Nigel and Mario were great on the day. They had to adapt due to a size difference but there was no hassle and they found a solution. The end caps were missing but they posted these out the day of fitting. Would definitely use them again.
29 November 2023
Unprompted review
Reply from Bifoldshop
Hi there Charlie,
Thank you for taking the time to leave such a great and detailed 5* review.
We really appreciate the feedback, and will make sure to pass on your words to Nigel and Mario.
We look forward to working on any future work you have coming up.
Tina.
Great price, great service
Very reasonable price and did an excellent job installing. Would highly recommend
23 November 2023
Unprompted review
Reply from Bifoldshop
Hi there Richard,
Thank you for taking time out of your day to leave us a review.
We're thrilled your experience was such a good one.
Your new 4 Pane Bifold, looks great.
Daria.
The bifoldshop were very efficient and…
The bifoldshop were very efficient and the process from start to finish was excellent
All the staff were very helpful and answered any questions I asked them
They are a great product and I would highly recommend them
The fitters arrived and it didn’t take them long to complete the job
Well done to Scott, Danny and Zac
22 November 2023
Unprompted review
Reply from Bifoldshop
Hi there Russell,
Thank you for taking the time to leave us such a great review.
We really appreciate you mentioning the smooth process.
I'm glad you felt supported when you needed things sorting or answering.
We agree with you, your new 6 pane Bifold, looks amazing, and is of a great quality.
I will make sure to pass on your kind words to Scott, Danny and Zac.
Thank you again,
Daria.
Great product
Great company, good price, good measuring and installation, good customer service and support, good help.
Their product looks fantastic! Once installed, the 3-door bifold just makes our kitchen like a new space.
One of the external panels was cracked, but they alerted us before and we agreed to have it fit as-is and have them come back a week later to replace the panel. They handled it all very well!
6 November 2023
Unprompted review
Reply from Bifoldshop
Hi there Ned,
Thank you kindly for your great, detailed 5* review. We all really appreciate it.
We also think it's really important to mention the small hiccup regarding the cracked panel; as these things (unfortunately) do happen, but we believe we sort these things out as quickly and smoothly as we possibly can, so thank you for mentioning this.
Once again, thank you, we appreciate you taking the time to leave us this review.
We highly recommend Bifoldshop
We are so happy with Bifoldshop - we’ve just had our kitchen doors replaced and they look great! Nigel and Manu did an excellent job taking out the old ones and installing the new. Very professional, polite, tidy and a high quality finish. Highly recommended!
20 November 2023
Unprompted review
Reply from Bifoldshop
Hi there Neil,
Thank you so much for taking the time to leave such a lovely 5* review, we all really appreciate it here in the office.
We agree, your new French Door and Bifold look absolutely brilliant.
I will make sure to pass the feedback onto your installers, they will be so pleased to have gotten a mention.
Daria.
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