John Banks Big & Tall Menswear Reviews 

542
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited the store today with my son who needed a suit for an upcoming family wedding. We were instantly made to feel comfortable by staff member Sue. She turned what we were expecting to be a nightm... See more

Rated 5 out of 5 stars

Would never go anywhere else. Outstanding customer service from Nettie. Nothing was too much trouble. Friendly unrushed and extremely knowledgeable service and good advice. Some great suits, ties, shi... See more

Rated 5 out of 5 stars

Purchasing nice clothes can often be challenging for the more generously sized gentleman. Usually stores have a poor range, comedic prices or be dreadful quality "own-brand" garbage. Banks seem... See more

Rated 5 out of 5 stars

I kept seeing the 5 star reviews and thought can it really be that good? Well being 5 foot 21 inches I have lost count of how many times I buy stuff online only to send it back as either too ti... See more

Company details

  1. Plus Size Clothing Shop

Information provided by various external sources

At John Banks we understand the shopping limitations for big and tall men and so provide access to a bigger and taller clothing range that mainstream shops typically found on the high street don’t support. That is why we have put together a range of fashionable and modern clothing items for big men. At John Banks we provide a huge range of clothing for the bigger man. This range includes big men's T-shirts, big men's jeans and big men's suits. Tall men's fashion is hard to come by but at John Banks we sell a range of tall men's T-shirts and tall men's jeans. The customer and their requirements are always our primary focus and collating feedback and reviews on existing products is what helps us decide what future products we source in our big men's range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

542 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(542)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I visited the store looking to buy some…

I visited the store looking to buy some shoes and shirts. The service I received was excellent. I tried on several pairs on shoes, and went through a few sizes to find the right fit. This was the second time I had visited the store, and the range of products in the hard-to-get Extra Tall clothing and the 13-15 shoe sizes was very good.

5 November 2022
Unprompted review
Rated 5 out of 5 stars

Good selection

A good selection of clothing with friendly and helpful staff. I am very happy with clothing I bought they fit well

23 August 2022
Unprompted review
Rated 5 out of 5 stars

My husband and I were very impressed…

My husband and I were very impressed with the quality of the clothing we bought today and also with the personalised service we were afforded by Sue. She is outstanding! If I had to give a possible improvement it would be that if customers spend a great deal in this shop they should be given a discount on their purchase straight away rather than a discount on their next purchase. Thank you! :-)

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Took my hubby to get a suit

Took my hubby to get a suit, we were served by Chris, who went above and beyond to get the perfect suit.There was so much choice that once we had the suit looked at all the other clothes, great value for money and friendly service from Chris and the other staff nothing was to much trouble.

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Customer Services and Returns. Do not shop here….....

Returns Nightmare in small print and non existent customer services who believe a 9 word email without and to from customer is a good explanation…..
Having bought a jacket for £120, great delivery, unfortunately jacket didn't fit so returned using the prepaid service which landed well within the time allowed. The issue was the refund which had the carriage costs deducted. When I complained I got a 2 line answer and a screenshot highlighting a returns line that if the return takes the sale value below £99 you are liable for the cost... So basically its not a free service if you buy one item and have to return it !!!

8 July 2022
Unprompted review
John Banks Big & Tall Menswear logo

Reply from John Banks Big & Tall Menswear

Thank you for the review. Just to clarify as discussed on email, the free postage offer is just that, an offer. The offer is based on a value threshold. Once the item is returned the postage discount is no longer valid. This isn't hidden in terms and conditions, it's printed in bold on the returns form. This is becoming standard practice across the industry. As you say you returned the item free of charge using the prepaid label in the parcel which was delivered back to us within a few days.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look