Big Box Outlet Store Reviews 29

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Had a good experience with the staff on Southside location better than northend location plus got a extra 10 percent off, Northside would not give me that offer

Rated 1 out of 5 stars

SCAM Advertisement on TikTok selling at too good to be true price. Bank sent verification code for payment to go through however it then said could not be verified. I received a notification advisin... See more

Rated 5 out of 5 stars

Purchased a Limited edition controller for my Xbox. Although it was an open box item, it arrived in the mail well wrapped and intact. No damage or flaws. Very satisfied. Great prices and customer supp... See more

Rated 1 out of 5 stars

Visited while they had a 40% off all clothing sale I had to go back because they didn’t apply 40% off my item (a shirt). Thankfully I checked my receipt. Buyer beware! Also they round up to an extra c... See more

Company details

  1. Discount shop

Written by the company

We sell discount retail items. Some new, some open box returns, always inspected and recertified. We only sell in North America in Canadian Dollars.


Contact info

3.0

Average

TrustScore 3 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered over £20 in goods

Ordered over £20 in goods. Never received.

10 October 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this happened to you. We are a legitimate business that is not associated with the fraud you experienced. We only sell from our official website bigboxoutletstore.ca, only in North America, and only in Canadian Dollars. Please report your experience to the appropriate authorities and report the offending page to FaceBook.

Rated 1 out of 5 stars

SCAM!!

SCAM!!! Placed an order 2 weeks ago and haven’t received it yet!

8 October 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this has happened to you. Please contact us through our official website bigboxoutletstore.ca so we can look into this. We have had a large number of imposter business pages showing up on FaceBook that use our branding and name but have nothing to do with us, selling items in the UK and Europe. If that is the case, then please report your experience to the appropriate authorities and the offending page to FaceBook.

Rated 1 out of 5 stars

Facebook should not let this outlet on…

Facebook should not let this outlet on their site. Ordered 4 boxes of chocolates for grand kids and not received anything! Emailed them and no reply BIG SCAMMERS

30 September 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this happened to you. We are a legitimate business that is not associated with the fraud you experienced. We only sell from our official website bigboxoutletstore.ca, only in North America, and only in Canadian Dollars. We also do not sell any food products through our website. Please report your experience to the appropriate authorities and report the offending page to FaceBook.

Rated 5 out of 5 stars

bought a toaster oven airfryer for $100…

bought a toaster oven airfryer for $100 dollars when i got it i figured its gonna be used a bit for that price.
I recieved it.... it was practically brand new even the racks were still wrapped in plastic and the oven works great !! couldn't be happier with my purchase.

6 June 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

Thanks for your review.

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS
Tried to place an order for cheap Heroes chocolates as seen on Facebook, using AmEx via ApplePay
Next thing I know I've got an email saying they were unable to add my AmEx card to the ANDROID device.
I dont have an android device.
I phoned Amex and they said the scammers had tried to take over £500

SCAM. Avoid.

6 October 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this happened to you. We are a legitimate business that is not associated with the fraud you experienced. We only sell from our official website bigboxoutletstore.ca, only in North America, and only in Canadian Dollars. We also do not sell any food products through our website. Please report your experience to the appropriate authorities and report the offending page to FaceBook.

Rated 1 out of 5 stars

DONT TOUCH THIS LOT

Took my money and sent no goods. Email address is non existent.
Scammers!

26 September 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this happened to you. We are a legitimate business that is not associated with the fraud you experienced. We only sell from our official website bigboxoutletstore.ca, only in North America, and only in Canadian Dollars. We also do not sell any food products through our website. Please report your experience to the appropriate authorities and report the offending page to FaceBook.

Rated 1 out of 5 stars

Should be called Rogues.com

Wish I had seen reviews before ordering. No goods received. Appears to be no customer service whatsoever. Nobody can afford to lose money but this company just take money and give nothing back. ROGUES

21 September 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this happened to you. We are a legitimate business that is not associated with the fraud you experienced. We only sell from our official website bigboxoutletstore.ca, only in North America, and only in Canadian Dollars. We also do not sell any food products through our website. Please report your experience to the appropriate authorities and report the offending page to FaceBook.

Rated 1 out of 5 stars

the big box outlet don't touch it…

the big box outlet don't touch it scamming rats thank goodness i only lost a few pounds i will be reporting these so called people

22 September 2023
Unprompted review
Big Box Outlet Store logo

Reply from Big Box Outlet Store

I am sorry this happened to you. We are a legitimate business that is not associated with the fraud you experienced. We only sell from our official website bigboxoutletstore.ca, only in North America, and only in Canadian Dollars. We also do not sell any food products through our website. Please report your experience to the appropriate authorities and report the offending page to FaceBook.

Rated 1 out of 5 stars

SCAM

SCAM

DONT TRUST THESE PEOPLE!!!

When contacted they say you been scammed report it !! Unbelievable I’m sick scammers

18 August 2023
Unprompted review

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