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Big Car World Reviews 

385
•
TrustScore 4.5 out of 5

4.3

Used car dealer
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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable throughout the entire vehicle purchase journey. People note that the overall buying process is remarkably smooth, pressure-free, welcoming, and very easy to navigate from start to finish. However, some reviewers were not happy with car conditions, mentioning specific problems like faulty parts, worn tires, dirty interiors, and unfulfilled service preparations. A few other people also felt that vehicle collection and customer support were genuinely frustrating experiences due to unfulfilled promises, communication delays, and poor handling.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were very kind, helpful, and... See more

Service

People report ambiguous experiences with service, reflecting high disagreement among reviewers. Some... See more

Product

Users describe ambiguous interactions with product, reflecting highly mixed experiences. While some reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting mixed experiences during their car... See more

User experience

Reviewers highlight positive aspects of user experience, describing the buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Ray, Clayton & Spike. All very professional and knowledgeable. Helped us get the best price for the car I was trading in, not pushy with the extra warranties etc and sorted all paperwork... See more

Rated 5 out of 5 stars

Had a very good experience with Big Car World, Owen, who kindly spent time with us was very friendly & knowledgeable. The whole process was easy and professional with no pressure into buying anything... See more

Rated 5 out of 5 stars

Found a car online that ticked all the boxes, spoke to Ray on the phone who arranged the finance and MOT etc then dealt with Owen when I arrived to collect the car. Professional from start to finish,... See more

Rated 5 out of 5 stars

The car I had bought from BCW developed sticky gear shift. The sales gentleman Ray had propmply arranged the repair slot at their garage and issue was resolved.

Company details

  1. Used car dealer
  2. Car dealer

Written by the company

BCM Group was established in 2013 and consists of 3 used car dealerships in Leicestershire with the latest addition and flagship site Big Car World, BCM Group have access to over 350 vehicles in group stock. Our staff are well trained professionals providing an unrivalled customer experience with in-depth knowledge of the motor trade and the finance packages we offer. We provide a first-class customer experience offering the ability to apply for finance and purchase a car direct from our web site with nationwide delivery or via a one of our 3 retail sites. Big Car World & BCM Group work closely with accredited lenders such as MotoNovo Finance, Close & Oodle with access to several flexible low interest finance products to suit your plan and budget. All of our vehicles are ready for same day drive away and will be fully prepared and undergo a multi-point vehicle inspection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

385 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(385)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First class service.

First class service.
The staff at car world were extremely helpful and made the process easy.
The vehicle I purchased was a great price and I received it in great condition.
Very satisfied

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not use Big Car World in Leicester


Do not use Big Car World in Leicester. I paid £500 deposit on a car in good faith that it was in the condition they told me and it wasn’t. The car was wrongly sold to me and after seeing the condition the wheels/tyres etc were in, and the fact the car pulled to left when I test drove it, I told them I didn’t want the car because it had been wrongly described to me. The service records also didn’t have on them the work that they had told me had been done. They are refusing to pay my deposit back. No apology, nothing. Keep away from this dealership. Do not pay them a deposit unless you have seen the car. I did in good faith and it has backfired! They were not honest with me.
I will keep writing to them in the hope that they will pay back my deposit.
So far, they are just ignoring me!

Richard Wainwright

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Ray & Owain

Polite, friendly staff.
Pressure free experience.
Straightforward sale.
We dealt with Ray Singh and were very happy.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I dealt with Ray, Clayton & Spike. All very professional and knowledgeable. Helped us get the best price for the car I was trading in, not pushy with the extra warranties etc and sorted all paperwork efficiently. I’d definitely buy another car from here and wouldn’t hesitate to recommend to anyone looking for a reliable second hand car

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Great communication from owen and Clayton, car was absolutely shining when I picked it up very happy.

28 October 2025
Unprompted review

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