biggames.io Reviews 54

I ordered 2 corgi rugs for my kids. I received the rugs but the codes were already redeemed. I emailed Big Games Merch and they replied with the 2 accounts that redeemed the codes ( which aren’t my kids) and stated “because of this we cannot issue you a new code, sorry if this is the answer you didn’t want to hear”. This is unacceptable for rugs that cost $50 each.

On December 16th, I contacted support via the "Contact Us Form" on the home page. I asked for information about the Corgi Rug, specifically if they ship outside the US, but I did not receive a response. A support team that does not address customer queries and ignores people is worth less than zero. Hence, I give it 1 star.

trash money hungery company
Games that big makes are gambling for children not happy

#boycottbiggames they are suing for no good reason

Bought something from this company havent arrived a year later also #Boycottbiggames

why my account get banned i didnt doing anything

Amazing! Plushies arrive very fast! I have had no negative experience so far, and hopefully i won’t have.

Worst company as a Roblox player there games like pet simulator x are really greedy and break Roblox’s tos and there plushies are really expensive and always sell out and he dosent give a crap about the free to play players like me

I dont have any negative experience. The first time I tried i couldn't pay because I didn't have a creditcard.
But they did offer me a pet the next day and even held on to them for 7 days.
They always return my mail within 24 hours.

banned me permanently for tagging a admin to deal with a issue going on in the server the user was posting p**********

All my huge pets and gems disappeared when removing from bank. The game froze logged back in to find them all missing. I've spent hundreds of pounds in this game. There is a issue In this game this company will not accept Told this couldn't happen when reported issue. After this big games will not reply to my emails. Disgraceful attitude to its users. They're quick enough to accept my cash. But a total disregard in offering help when it's a issue with there product. ( my advice is Think Twice before spending money with big games they don't accept responsibility of their faults)

Tried buying a Titanic Plushie today.
Clicked buy AS SOON as they dropped. Entered my card / shipping details, as well as completed their Captcha puzzle. I then confirmed my purchase (all this within 2 min) to find out that they are now “sold out”.

After realizing they sold the plushie in my cart I reached out to Big Games Support via email and got a very poor response- basically a “sorry you were too slow to checkout”.

Terrible Web design for a company doing limited drops. Not even worth trying if they can’t even guarantee the item in your cart- buy bots win again! 🙁

Doesn’t fix the problem with bots auto buying products

HI!! BIG GAMES , I just want to report that my cousin lost his huge chef cat he did not trade it nor put it in his bank its seems like it vanished we would like to get his huge pet back its have been a few day since he saw his huge back we just thought it was just a glitch so please give us his huge back and please fix this glitch or something and his username is aidenpio0505 if he did lost it on perpose im very sorry for the trouble but please give it back :)))

My son after spending a fortune and building up loads of gems finally got his huge shiny marshmallow agony only to have this go missing from his account and no he didn’t trade. What can I do to get this back and showing on his account, the costs are ridiculous now that he hasn’t got anything to show for it

This company is only concerned about exploiting money from kids and their parents.

I purchased a $250 stuffed animal (Plushie) on their site because my son is obsessed and it was an early birthday gift. The biggest draw to these is a DLC code (electronic code) where they can get exclusive in-game pets. Well, mine came without a tag, so no code. I've been in touch with support for a month now and no one will resolve the issue. I've offered to return it for a refund, or exchange it or even just be given a code. No response other than they had to send it to another team, who apparently do not respond to anything.

In addition the new plush drops are a joke. 75 made and bots get them before you can even click on it.

Last one I had one in my cart that said it was available. Waited 29 minutes to checkout and it then told me they were sold out. Complete waste of time.

I won't be buying anything from them again and would recommend others don't as well.

You aren't getting a plushie when it drops. Simple as that. You certainly aren't competing against the general public. It's bots and insiders that have access, likely prior to the online store even opening. Look at ebay - postings for the "pre-orders" for the plushies (with order confirmations) were listed at three times the cost...and more than an hour before the biggames.io store had them available. What does this tell you?

If you don't want to believe me, that's fine. Wait til the next drop. You might see the site asking if you are the owner and requesting a password. That will go away. Then you'll be able to put your items in the cart. It'll say they're available. Upon checkout, you'll get a screen that tells you approximate wait time...you sit there thinking you are good. Eventually it'll go from like 20 minutes to "less than a minute," but it'll stay there for a while. Eventually everything will be gone. Oh, and it tells you if you refresh, you will lose your place in line.

It's all a joke at best - can't really call it a scam because I didn't even have a chance to lose my money. It's all a facade for promotional purposes...at the expense of excited kids' emotions, parents, collectors, etc. Total BS. The general public DOES NOT have a chance at these plushies. Just trying to keep you and your kids from getting your hopes up like mine did this morning.

Shocking website, not sure if it’s legit!
Tried to buy Blue and Red Titanic cats, got through the checkout, converted to shop pay and it then sent me to the back of the queue. Such a dreadful customer experience, i won’t ever but from them again. Soooooo angry……

This was the third time we attempted to buy a limited edition Pet Simulator X plushie, the very second it was "dropped." Each time, we watched the countdown. Each time, it was added to cart and checkout began as fast as humanly possible. Each time, their Shopify store gave an estimated wait time to checkout, along with a warning not to refresh the page to insure the place in line. Each time, we thought we actually had a chance. This time, shortly after the estimated time to checkout was "less than a minute", the screen changed to "Inventory Issues, some items are no longer available"; we only had the one Titanic Red Balloon Cat Plush in the cart. Once again, sold out in less than a second. I work with eCommerce websites all day long, so I understand a bit about online shops. The first and second time, I just chalked it up to bad luck. At this point, it is quite obvious that Big Games IO is allowing automated systems (Bots) to make purchases, and they don't care. They know that some of those who were willing to shell out $250 today, will now be willing to pay even more on ebay. A few minutes before today's "drop" the site was password protected, perhaps the password was given to YouTube promoters and/or their friends with ebay stores to get a jump on the general public. Hopefully, this review will serve as a warning to those willing to shell out these absurd amounts of money, to NOT get their hopes up. In reality, what else should one expect from this creator.

My son continually has issues with these games. People scamming kids and when you try to reports it NO ONE gets back to you! We also bought pet simulator X toys for codes and the codes are a scam… they do not work!!! It just says the code is disabled!! The code itself is not even clear!! Such a WASTE of money and will be retuning to Target asap!!! DO NOT invest unless you like throwing away money!!