I initially had a terrible first experience with the company but they have now apologised, explained what happened and refunded, as a goodwill gesture. As such, I am now happy to recommend them.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All great - quick delivery and excellent products. However, still disappointed that the little concentrated bottles of Ecover multi-spray are no longer on offer - used to make up 3 full bottles of spr... See more
Delivery on time and left in the right place thanks. Ecover products are always good. S broken package of citric acid was refunded with out fuss much appreciated
The order arrived safely good communication. Did take a bit of time to arrive but was able to arrange day for arrival no problem. My perfume box had a couple of small marks no problem but might have b... See more
Company details
- #75 of 86 best companies in Beauty supply store
Written by the company
Welcome to the natural place to come for organic lifestyle products. We stock the UK's largest range of natural products, offering the eco-conscious customer smart choices for a natural life. We stock natural beauty and skincare products, body & bath, hair care; organic baby and natural cleaning products. All you need for your organic lifestyle.
Contact info
4.1
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great products and great service :)
30 September 2025
Easy to order and a quick efficient…
Easy to order and a quick efficient delivery.
Everything was packed well ,so no spillage. A highly recommended company
25 September 2025
Good product
17 September 2025
Great choice of eco products
Great choice of eco products and good customer service.
Easy international delivery.
25 September 2025
The products came undamaged and didn't…
The products came undamaged and didn't take too long to come but I'd prefer it if the driver could bring my package at my door.
24 September 2025
Cleaning products
Customer service were excellent.
My order arrived on time. Packaging very robust.
I will be ordering from them again!
23 September 2025
Great choice of products
Great choice of products, great value. The website is easy to use and the delivery was fast
16 September 2025
Big green smile are excellent…
Big green smile are an excellent company. When we had a delivery error big green smile rectified it immediately and we're really friendly about it all. I love shopping here knowing that I'm doing something for the environment and knowing that they also have amazing customer service too.
23 September 2025
Ecozone kettle descaler.
I bought ecozone kettle descaler which came in three packets, directions said to use 2 packets on a heavily scaled kettle, and to wait 20-30 minutes. Well after an hour it really didn't do much and after 2 hours, well the disappointment sunk in and had to purchase another product to do the job. They claim that this is 100% citric acid, and the second product also says the same and did the job that ecozone product failed to do within minutes. Yes, I know £4 isn't breaking the bank, but in reality it did nothing in comparison to the second product. I even emailed them just over 2 weeks ago to tell them how unsatisfied i was with their product, totally ignored me.
14 September 2025
Unprompted review
Reply from BigGreenSmile.com
We are sorry to see your complaint. Our customer service Team have responded to your email requesting for an order number and additional information and will certainly assist you further.
After first failed delivery
After first failed delivery, there was some confusion about whether box would be delivered to my home or to the local depot and when. Fortunately it came here when I was at home.
20 September 2025
All great
All great - quick delivery and excellent products. However, still disappointed that the little concentrated bottles of Ecover multi-spray are no longer on offer - used to make up 3 full bottles of spray. Saves so much plastic packaging!
19 September 2025
Excellent customer service
11 September 2025
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