BigmotoReviews 

978
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 773 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet personal approach, making the buying and selling process smooth and enjoyable. Many people highlight the excellent communication and efficient service, noting fair pricing for their bikes and quick, hassle-free transactions. The overall user experience is described as straightforward and highly recommended by consumers for both purchasing and selling motorcycles. However, some customers also noted issues with the condition of bikes in the showroom, with some appearing dirty or lacking price information. A few other people also felt that the company reduced the agreed-upon price upon collection, citing unexpected issues or model discrepancies. Additionally, some reviewers experienced problems with bikes not being ready for sale, having unaddressed mechanical issues, or incurring unexpected admin fees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Price

Reviewers mention positive feedback about price, with many customers receiving the price they were hoping for... See more

User experience

Clients share positive opinions on user experience, with many describing the process as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions. Communication and process was faultless in every regard. Having just come o... See more

Rated 5 out of 5 stars

Bigmoto valued my bike on the description given by me. They examined and confirmed valuation. Money was put into my account before the bike left my premises. They gave a reasonable value approxi... See more


Company details

  1. Motorbike dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.8

Excellent

TrustScore 5 out of 5

978 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(978)

719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Picked up my bike this morning Baz…

Picked up my bike this morning Baz helped so much as I have my bike stolen last Friday and they helped me find a new one and helped me with all the gadgets that I needed to keep it safe so they wouldn’t get stolen again. We would definitely recommend this company and use again. Gary Lowestoft

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service at BIGMOTO...

All at BIGMOTO in Great Yarmouth have been great, especially Amy, Matt & Baz, who have been most helpful throughout the buying process. Would highly recommend for your next motorcycle purchase - Bravo...

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by ellis

I was contacted by ellis, he was great from the outcome, friendly, helpful and sorted everything out without any headaches on my half . He was professional and so easy to chat to and replied to my messages , emails straight away . Big shout out to ellis and thanks for helping get my new bike 🏍

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Bigmoto - the best place to buy a motocycle!

What can I say, Bigmoto went above and beyond my expectations. Michael in Macclesfield was my contact from the day I called to buy a Talaria Komodo to delivery. This guy made my sons day! Let me explain. I placed an order for a Talaria Komodo motorcycle with the expectation of delivery to the Great Yarmouth shop within 7 days I was told. This took I think 5 days from the supplier, Talaria. We planed to hire a van to collect the bike from Yarmouth but could not get one on the day of delivery due to lack of availability and not through lack of trying! I phoned everywhere in Norwich with little success. So when I called Michael to tell him I cannot pick up the bike until likely the following week he said to hang on he will see if he can arrange something. Michael then managed to arrange for his manager in Yarmouth to deliver the bike on his way home in his works van because he lived near by! This is just priceless customer service, thank YOU! We chucked him £100 for doing this because it was highly appreciated, saved us money in hiring a van and it made my sons day. Overall, amazing experience and will definitely buy another bike from Bigmoto in future. Thank you!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service and Great Bikes!

One of the most informative and attentive garages I've ever dealt with.

I bought a Versys 650gt from here a few weeks ago, everything was inspected and handed over looking super clean. I don't live close and Clare was great at relaying all the key info for me and getting a clear digital pack over so I could make an informed decision.

The care after collecting the bike has been truly next level. I had some troubles with the kickstand, as I hadn't noticed the bike had been lowered. The previous owner had DIY'ed the stand to fit the lower height, which didn't fill me with confidence. I gave BigMoto a call and Matt was straight on with a new adjustable stand sent over, and phone call updates so I knew when it would be arriving at no extra cost.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

A seamless professional experience…

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions.
Communication and process was faultless in every regard. Having just come off the phone to complete the transaction, the money was in my account within 2 minutes.
Reliable, professional and a reasonable price was agreed.
If I ever need to buy or sell a motorbike in the future these are the company I wouldn't hesitate to use.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

After seeing some pics online of a bike…

After seeing some pics online of a bike I was interested in, I made contact with Bigmoto.
I dealt with Clare hussey and made the transaction hassle and trouble free. Everything was explained to me clearly as well as more pics of the bike and a better description. Made the whole process an enjoyable experience. Thanks Clare.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very pro-active in contacting me to…

Very pro-active in contacting me to follow up on my inquiry. Courteous efficient communication which made the purchase and part exchange process very quick and easy.
Excellent part exchange deal. Very happy with my Suzuki Inazuma which was delivered very promptly this morning.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Clare and louise

Fantastic experience with Clare and Louise at Big Moto. Both were incredibly friendly, professional, and knowledgeable from start to finish. They took the time to answer all my questions, kept me informed throughout the process, and made everything straightforward and stress-free. Their customer service was outstanding, and it was clear they genuinely care about their customers. I wouldn’t hesitate to recommend Big Moto to anyone looking for excellent service. Thanks again, Clare and Louise, for all your help!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Clare Hussey was amazing even Calle d…

Clare Hussey was amazing even Calle d me back in a Sunday when it suited me, explained the whole process and cleared up any hidden supprises that may happen or may not, very informative and very easy to deal with

7 June 2026
Unprompted review

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