BigmotoReviews 

979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 773 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet personal approach, making the buying and selling process smooth and enjoyable. Many people highlight the excellent communication and efficient service, noting fair pricing for their bikes and quick, hassle-free transactions. The overall user experience is described as straightforward and highly recommended by consumers for both purchasing and selling motorcycles. However, some customers also noted issues with the condition of bikes in the showroom, with some appearing dirty or lacking price information. A few other people also felt that the company reduced the agreed-upon price upon collection, citing unexpected issues or model discrepancies. Additionally, some reviewers experienced problems with bikes not being ready for sale, having unaddressed mechanical issues, or incurring unexpected admin fees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Price

Reviewers mention positive feedback about price, with many customers receiving the price they were hoping for... See more

User experience

Clients share positive opinions on user experience, with many describing the process as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions. Communication and process was faultless in every regard. Having just come o... See more

Rated 5 out of 5 stars

Bigmoto valued my bike on the description given by me. They examined and confirmed valuation. Money was put into my account before the bike left my premises. They gave a reasonable value approxi... See more


Company details

  1. Motorbike dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.8

Excellent

TrustScore 5 out of 5

979 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(979)

719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and helpful sales team.

Baz was very helpful in helping me choose a bike, as was John in dealing with some paperwork. Amy did the handover that went very smoothly when I picked the bike up. The sales team are very friendly and helpful, and the bikes are reasonably priced in my opinion. Their used bikes are all very good quality, no rubbish. I would certainly return to Bigmoto if I was looking for another Bike.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience from start to finish

Really great experience from start to finish. Received a provisional offer on the Saturday which I accepted , and then it was collected the next day, where after the nice chap who arrived to pick it up made his phone call was confirmed as the price they’d pay. Communications throughout process were great. Offer was the highest of 3 I received. If I was selling a bike this way again, I’d definitely use them again. Highly recommended.

24 May 2026
Unprompted review
Rated 4 out of 5 stars

Great experience using BigMoto

Great experience using BigMoto to purchase my motorbike. Communication could have been slightly better in terms of collection date and time, but it eventually worked. Person who collected the bike was knowledgeable and friendly and made a genuine difference - a credit to the organisation. Payment was prompt too. Would definitely use again.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Made it simple!

I returned to biking after quite a long break and bought a brand new Daytona from a Triumph dealership. Loved the bike but then, after only a couple of weeks, I got a diagnosis that meant biking wasn’t for me. That meant I needed to sell the Daytona, so I checked the dealer who I bought from, as well as other online buyers, including BigMoto. My Triumph dealership clearly saw an opportunity to milk a customer, and offered a derisory sum for a bike which was effectively brand new. Other online buyers improved upon that but BigMoto beat all of them, comfortably. I was able to arrange collection easily and the money was in my account within minutes. It was quite an emotional thing for me but BigMoto made everything simple.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Just sold my bike to Bigmoto and…

Just sold my bike to Bigmoto and couldn’t be happier with the process. Might have been able to get a bit more selling private but didn’t really want the hassle of dealing with numerous enquiries and purchaser questions. Price I got from Bigmoto was same as I’d been offered by a couple of dealerships as a trade in value. Really straightforward process and money was in my account before the bike was taken away. Collection was simple and driver turned up on time, was extremely courteous and knowledgeable about the process. It saved me having to take the bike to different dealerships to get a trade in value and now I can choose a replacement bike at my own leisure.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Prep charge

Spoke to them about a bike and they then added 200 quid on top of the price as a prep charge ?!?!?! No other dealer does this

21 May 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi James, thanks for the review. We charge an admin fee, which you will find is very common throughout dealerships in the UK.

Rated 5 out of 5 stars

Spoke to a lovely bloke named Ellis.

Spoke to a lovely bloke named Ellis.

Just sold me a Fireblade and couldn’t have been more stress free.

He was helpful and he weren’t a robot starting speaking about his bikes while I was sorting some money bits.

Great bloke very helpful

21 May 2026
Unprompted review
Rated 5 out of 5 stars

No hassle & quick

The whole process was straight forward and easy. They asked for details/photo's about the bike, made an offer that I was happy with, it was collected when I wanted and the money paid straight in to my account.
I could have sold it privately for a bit more money but this was very quick and hassle free, no paying to advertise, no timewasters ringing me up with stupid questions/stupid offers. Very good service and happy to recommend them to my friends.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Big Moto more like Big Scammo

Offered £6750 for my motorcycle via email which I still have arrange collection then 5 mins later I get a phone call ' we've made a mistake can only give you £5000 you clicked on PX price not outright sale' I explained I had not no option to do this on their website and I am not looking to purchase.
Bunch of scammers and time wasters don't even bother.

20 May 2026
Unprompted review
Rated 4 out of 5 stars

Good service and easy to deal with

Good service and easy to deal with
Money in there bank on collection

19 May 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello and thanks for the review. Please let us know what we can do differently next time to earn that extra star!

Rated 4 out of 5 stars

Keep me informed all the way…

Keep me informed all the way through.paid whot they quoted.picked up bike at time agreed thanks

12 May 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello and thanks for the review. Please let us know what we can do differently next time to earn that extra star!

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