Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear, patient and knowledgeable
23 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Brenda, thanks for this. Glad our team could be patient and clear with you.
The BIG Warranties Team
Helpful and booked engineer for repairs…
Helpful and booked engineer for repairs oven and hob
30 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Ketaki, thanks for the review. Glad we could get your oven and hob sorted.
The BIG Warranties Team
Louise was very patient and …
Louise was very patient and professional and explained everything to me and lovely attitude I wish all all customer service was like that
30 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Louise is brilliant, so glad she explained everything clearly.
The BIG Warranties Team
Jane was very helpful and explained…
Jane was very helpful and explained everything in detail
29 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Colin, thanks for the review. Glad Jane could explain everything so clearly for you.
The BIG Warranties Team
Absolute Con. Mis sold a policy that isn’t worth the paper it’s written on!
Initial contact to make a claim was fine. However the following day to be told my appliance can not be repaired due to a lack of qualified engineers in my area and offered a settlement of £179 to replace my £3800 range cooker is an absolute insult. Feel I have been completely mis sold my policy. Also offered a £40 discount voucher to use at a recommended dealer that doesnt even stock my cooker or anything like it. I will be leaving a very poor review on Trustpilot and warning people no to be conned like I have been!
29 April 2026
Unprompted review
I had help with a refund as my dryer…
I had help with a refund as my dryer was old one and can't be fixed and if I go to the sister company when the refund is in my bank account I can get £40 added to the refund and they will take my old one and put the new one in its place.
29 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your great review!
We’re really glad we could help you through the refund process and find a solution that works for you. It’s good to hear everything was explained clearly, including the next steps and the option with our sister company — hopefully that makes things a bit easier when you’re ready to replace your dryer.
If you need any further help along the way, just let us know.
Kind regards,
Danielle
Great customer service
Great customer service. Spoke to Saxon, he very effectively sorted everything out for me
28 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your great review!
We’re really pleased to hear you received great customer service and that Saxon was able to get everything sorted quickly and effectively for you. We’ll be sure to pass your kind feedback on to him.
Thanks again for taking the time to share your experience.
Kind regards,
Danielle
Spoke to Harry explained reason…
Spoke to Harry explained reason cancelled contract as couldn't afford the £89.99 that was taken from account without notice then he explained that wasn't his side and direct debit was under £10 a month and what was covered and didn't have to worry about the ones that took it as that side is cancelled and will only be paying the 10 (just under) from now on. He was very helpful
27 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your review!
We’re really pleased to hear Harry was able to clearly explain everything and help put your mind at ease regarding the changes to your plan. It’s great to know he was helpful in getting things sorted for you and making sure you understood what’s now in place going forward.
We’ll be sure to pass your feedback on to him.
Kind regards,
Danielle
Easy to talk to and understand,very…
Easy to talk to and understand,very patient
24 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your lovely 5-star review!
We’re really pleased to hear that you found the service easy to understand and that our team member was patient and approachable throughout. That’s exactly the experience we aim to provide.
We truly appreciate your feedback.
Kind Regards,
Danielle
A very happy Customer
I spoke to a very nice woman called Roseanna who was polite and explained everything thoroughly to me, anything I didn't understand she would explain it again to me, I asked her to call me back in a few days at a certain time so I could think about this White Goods Insurance offer, plus I needed to check on the insurance company I was already with.
So she rang me back right on time but I still wasn't sure, after explaining some other stuff, as well as getting me a nice discount, I decided to go ahead and accept the offer. If it wasn't for her being polite, not rushing me into it, knowledgeable and understanding about my situation, I wouldn't have bothered getting the Insurance so a big thank you to her from me, if she ever needs to get in touch with me with anything she has my email and number.
There was one thing that spoilt it for me and it wasn't even her fault, it was the noise in the room from other people, at times I couldn't hear what she was saying, which needs to be sorted for future calls from other people.
24 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your wonderful 5-star review!
We’re absolutely delighted to hear about your positive experience with Roseanna. It’s great to know she took the time to explain everything clearly, followed up when agreed, and supported you in making the right decision without any pressure. Providing a patient, understanding, and informative service is exactly what we strive for, so your feedback means a lot.
We’ll be sure to pass your kind words on to her—she’ll be very pleased to hear them.
We also appreciate you highlighting the background noise during the call. While we’re sorry this impacted your experience, your feedback is incredibly valuable and will be reviewed to help improve our call environment moving forward.
Kind Regards,
Danielle
Harry was superb
Harry was superb, he sorted me out and saved me money. Thanks again Harry
21 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your fantastic 5-star review! We're delighted to hear that Harry was superb and able to get everything sorted while saving you money—that’s great to hear.
We’ll be sure to pass your kind feedback on to him, he’ll really appreciate it.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle
5⭐️ for Big Warrenties
I don’t usually leave reviews but my telephone experience with Big Warrenties deserves a 5⭐️ review. The phone was answered quickly with thankfully, no extended periods on hold. Rosanna dealt with my enquiry professionally making my options clear, and importantly, eliminating stress.
I would recommend.
20 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you so much for taking the time to leave such a wonderful 5-star review.
It means a great deal to us, especially as you mentioned you do not usually leave reviews. We’re delighted to hear that your call was answered quickly.
It is fantastic to know that Rosanna handled your enquiry professionally, explained your options clearly, and helped take the stress out of the situation. That is exactly the level of service we aim to provide for every customer.
We will be sure to pass your kind comments on to Rosanna, and we truly appreciate your recommendation and support.
Kind Regards,
Danielle
Rosanna
Rosanna was very helpful and knowledgeable and made the experience of taking out additional insurance very very helpful.
20 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your fantastic 5-star review.
We’re delighted to hear that Rosanna was so helpful and knowledgeable, and that she made the process of taking out additional insurance such a positive experience for you.
Providing clear guidance and friendly support is something we pride ourselves on, so it is wonderful to know Rosanna delivered this for you. We will be sure to pass your kind comments on to her.
Thank you again for your valued feedback and support.
Kind Regards,
Danielle
Good Company been with the company a number of…
Have been with the company a number of years.Jane very helpful would recommend
9 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your wonderful 5-star review.
We truly appreciate your loyalty and are delighted to hear that you have been with us for a number of years. Long-standing customers like yourself mean a great deal to us.
It is fantastic to know that Jane was very helpful, and we will be sure to pass your kind comments on to her.
Thank you as well for your recommendation and continued support.
Kind Regards,
Danielle
Harry. A very helpful customer service advisor.
I had a message from Big warrenties about me missing today's payment. On which I have forgotten about the date of the payment. I was being helped to sort out my payment by a very helpful customer service advisor named Harry. He had not only saved me 30p on my policy, but added some extra features on it. ( what a guy).
And a great big thank you. 👍👍
15 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that Harry was able to help you quickly and make sorting your missed payment simple and stress-free. It’s even better to know that he managed to save you money on your policy while adding extra features too – what a result!
Harry will be thrilled to read your kind comments, and we will be sure to pass your feedback on to him.
Thank you again for your lovely review, your continued support, and the big thumbs up.
Kind Regards,
Danielle
A credit to the company
He couldn’t help enough.. an absolute credit to the company.
15 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your wonderful 5-star review.
We’re absolutely delighted to hear that you received such excellent service and that our colleague went above and beyond to help you. It’s great to know they were able to assist so thoroughly and make a positive difference to your experience.
We really appreciate your kind words and will be sure to pass your feedback on – it means a lot to the team to hear they are seen as a credit to the company.
Kind Regards,
Danielle
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found the service friendly and professional. Providing a positive and professional experience for our customers is something we take great pride in.
We really appreciate your kind feedback and support.
Kind Regards,
Danielle
Very patient helpful professional…
Very patient helpful professional customer service
15 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found our customer service very patient, helpful, and professional. These are exactly the standards we aim to deliver for every customer, so it is great to receive such positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found our staff very helpful. Providing supportive and efficient customer service is something we take great pride in, so it’s wonderful to receive your feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Jane was very good at her work and very…
Jane was very good at her work and very polite Thank
13 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Dhansukh, thanks for the review. Jane's brilliant at what she does and we're chuffed she could help you out.
The BIG Warranties Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.