Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer... See more
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Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced excellent service. Providing a high standard of customer care is very important to us, so it is great to receive your positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Rosanna was fantastic
Rosanna was fantastic! She was very patient, kind and professional. 10/10 experience!
10 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re absolutely delighted to hear that Rosanna was fantastic and provided such a positive experience for you. It’s wonderful to know she was patient, kind, and professional throughout your interaction, and we’re especially pleased you rated your experience 10/10.
We will be sure to pass your kind feedback on to Rosanna, and we really appreciate you taking the time to share it with us.
Kind Regards,
Danielle
So much help and advice given for any…
So much help and advice given for any questions fair rates and help in every way. Thank you .
9 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you received so much helpful advice and support, and that all your questions were answered clearly. It’s also great to know you found our rates fair and the overall service helpful in every way.
We really appreciate your kind feedback and thank you for taking the time to share your experience.
Kind Regards,
Danielle
Rosanna was a really through and…
Rosanna was a really through and professional lady. She was very friendly and took time supporting me to add my new appliance to my contract. Thank you so much Rosanna
9 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Sarah, thanks for the review about Rosanna. We're glad she could make adding your new appliance to your contract nice and straightforward.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Hi Sheila, thanks for the review. Glad our team could have a laugh with you while sorting everything out.
The BIG Warranties Team
Jane was very polite and courteous she…
Jane was very polite and courteous she was also very helpful in EXPLAINING EVERYTHING. ALSO I would like to thank Rosanna for her help in leaving a trustpilot review
8 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi John, thanks for getting in touch. Shout out to Jane for explaining everything so clearly, and cheers to Rosanna for helping you leave this review.
The BIG Warranties Team
Jane was very personable and it was a…
Jane was very personable and it was a pleasure to speak to her. She was also efficient and knowledgable.
8 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for the review. Glad our team member made such a positive impression and could help you out efficiently.
The BIG Warranties Team
Jane was very clear in what she was…
Jane was very clear in what she was talking about and clear with all the informarion she was giving.
Excellent!!
8 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi there, thanks for the review. Glad Jane made everything crystal clear for you.
The BIG Warranties Team
Very kind professional and courty
8 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Andrea, thanks for the review. Really pleased our team could deliver that professional and courteous service for you.
The BIG Warranties Team
I spoke to a lovely lady today called…
I spoke to a lovely lady today called Roseanne, she talked me through everything I needed to know & answered all my questions.
If the service is as good as the first point of contact then I’ve definitely made the right choice to cover my appliance.
Thank you.
8 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for the lovely review. We're really pleased our team made such a good impression and we're confident you'll have the same great experience whenever you need us.
The BIG Warranties Team
Was great talking to Louis’s she was…
Was great talking to Louis’s she was very helpful and sorted out everything that I needed
7 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Alan, thanks for the review. Glad Louise could sort everything out for you quickly.
The BIG Warranties Team
Katie was very knowledgable and did…
Katie was very knowledgable and did what was required with ease.
7 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Helen, thanks for the review. Katie's brilliant and we're glad she made everything so straightforward for you.
The BIG Warranties Team
Absolutely no need for this rip-off and unethical sales pitch…
Absolutely no need for this rip-off service, especially if you purchase appliances with a decent 3- 5 year warranty. The certificate of insurance will prominently state that you're covered for claims of up to £500 and I was told by sales agents on several occasions that they were covered up to this amount, but you'll have to look for in the terms and conditions (not mentioned in the certificate of insurance) to find that each appliance is depreciated by 20% per year. So If you purchase an appliace for an average of £500 once it's warranty expires after 5 years Big Warranties will only cover repairs up to the value of £163. Given this would barely cover a call out charge in most instances they'll probably just give you that money towards buying a new one.
In my case I had 5 appliances that were all purchased 8 years ago, with a certificate of insurance stating very prominently that they were covered for up to £500 each (a completely meaningless figure) yet because of depreciation they were barely covered up to £100 each, even though at my last renewal they almost doubled the cost of my policy to almost £500!
I made a call as a prospective new customer after finding this out to find out there sales spiel and asked about covering an new appliance purchased for £400 and despite being 3 years old meaning that it would only be covered up to a value of £204 based on their depreciation calculation was repeatedly told it would be covered at "the appliances current market value" (which she was unable to explain to me) "up to the value of £500" which is incredibly misleading. I will be taking this further.
2 April 2026
Unprompted review
Great service
Great service. Form completed online. Phone call was very polite and engineer booked to suit me. Very happy.
26 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced great service throughout, from completing your form online through to the follow-up call. It’s also great to know that the call was polite and that the engineer was booked at a time that suited you.
We’re really pleased that everything went smoothly for you and that you’re very happy with the service provided.
Kind Regards,
Danielle
Very is an excellent human being who is…
Very is an excellent human being who is fantastic at her job. I cannot tell you how extremely helpful she was.
I hope Very is fully appreciated
2 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for this. We're really glad she could help you out so well.
The BIG Warranties Team
Jane was extremely helpful
Jane was extremely helpful, clear and pleasant to deal with.
1 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for this. Glad our Jane could help make everything clear and pleasant for you.
The BIG Warranties Team
Operative was patient and clear.
1 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Mark, thanks for the review. Glad our operative was able to explain everything clearly and make it straightforward for you.
The BIG Warranties Team
Initial call
Arianna was polite and pleasant - explained what I needed to know quite clearly.
31 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for getting in touch with us. Cheers to Arianna for walking you through everything clearly on that initial call.
The BIG Warranties Team
Jane was totally professional
Jane was totally professional explained everything in a language I could understand ie no jargon and as I am 79 and hard of hearing she was very patient explaining 2 or 3 time if I didn’t hear her or understand it was a pleasure talking to her
27 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Dave, thanks for the review. Jane's brilliant at what she does and we're really glad she could explain everything clearly and take the time to make sure you understood it all.
The BIG Warranties Team
Clear, patient and professional.
26 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that you found our service clear, patient, and professional.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
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