BigYellowBag Reviews 

405
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Got delivered a bag from these guys and they wouldnt complete the service until they were noticed by me. They seemed like they wanted extra money badly and the delivery was not very well done so I def... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 bags of their garden soil and let me tell you, it is beautiful dirt! My sister and I filled 6 3’ tall raised beds and still have more for the smaller raised beds we will be building. The... See more

Company replied

Rated 5 out of 5 stars

Absolutely wonderful company with a great product! We have ordered the garden soil for the past few years to amend our garden and flower beds. What a difference it has made! Beautiful rich, black so... See more

Rated 1 out of 5 stars

Not only did I write a review telling of my problems with tons and tons of weeds in my yard, which weren't there before the dirt delivery and spreading, they had the gall to say someone would contact... See more

Company details

  1. Garden centre
  2. Home Furniture Shop

Information provided by various external sources

Getting quality black garden soil and mulch delivered to your home has never been easier than with BigYellowBag®. All you have to do is call or order online and we deliver. That’s it! No lugging, no mess and you don’t have to be home to take delivery. Join the tens of thousands of happy customers who have been having top quality black garden soil & mulch delivered in the BigYellowBag® since 1994. If the BigYellowBag® Black Garden Soil is not exactly what you expected then we will pick it up and refund you 100%.


Contact info

3.2

Average

TrustScore 3 out of 5

405 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(405)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order online

Easy to order online, clear instructions, bags came on the date expected, properly filled, tied securely and placed exactly where we wanted them. Highly recommend this service.

25 May 2018
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Placed bag exactly where I wanted on the day I wanted.
Good quality soil. Great service .Have been using them for years.

24 May 2018
Unprompted review
Rated 5 out of 5 stars

Great Product, Ease of Use

Excellent service - discount coupon for $10 utilized, delivered on the date promised but more importantly placed in the exact location on my front yard grass I had marked out with some garden tools, thereby saving me time from having to haul it up my inclined front yard. The soil is of good quality. I will definitely utilize Big Green Bag again and would recommend them to family/friends.

22 May 2018
Unprompted review
Rated 5 out of 5 stars

Delivery was as scheduled and placement…

Delivery was as scheduled and placement of the bag was dead on. My new flower beds look great and the plants love the soil. The price is great and you can't beat free delivery. I'll definitely be ordering from them again as I build more flower beds.

21 May 2018
Unprompted review
Rated 5 out of 5 stars

BigYellowBag…

I've had 6-10 bags delivered through the years and have never had a problem. This year I had 1 bag Alberta Gold delivered. The fellow who dropped it off was friendly, humorous and helpful. The website is easy to navigate. The soil is beautiful. I will continue to order from them.

20 May 2018
Unprompted review
Rated 5 out of 5 stars

We would definitely recommend this company

Ordering online was super easy. They delivered the mulch that we ordered on time and exactly where marked on our driveway. We were so happy with the first order that we placed another order for a second bag. Will definitely order from Big Yellow Bag the next time we need mulch.

19 May 2018
Unprompted review
Rated 5 out of 5 stars

The whole team was very helpful

The whole team was very helpful. From ordering to delivery I had no difficulty at all. We made a mistake and ordered 2 bags. One bag was enough. They came the next day to take the extra bag and fully refunded it back to us. The soil seems very good. We are so happy to have worked with BigYellowBag.

19 May 2018
Unprompted review
Rated 5 out of 5 stars

The absolute best

The absolute best, you can't buy soil of this quality in individual bags.....and even if you could it would cost you double I would think. Wonderful product excellent service!!!!!!!!!!!!!

18 May 2018
Unprompted review
Rated 1 out of 5 stars

I posted my original review 3 days ago…

I posted my original review 3 days ago with 5 stars, before I actually used the soil. Now that I have used it I am very skeptical of the product. The "soil" does not seem to be any better quality than the $1 bags from Walmart, but yet it is 4x the price. The soil does not seem to drain very well, it hardens in clumps, and cracks as well. I put this soil so far in my gardens and flower pots, on top of obviously good soil that was already there and now I wonder what kind of results I'm going to get. I would have preferred to email the company directly as opposed to posting a public review, but there is no email address. Based on what I am seeing so far I would not buy this soil again and I would like my money back

17 May 2018
Unprompted review
BigYellowBag logo

Reply from BigYellowBag

Sonya, I am distraught to hear that your BigYellowBag soil was anything less than stellar. We strive to have the highest quality garden soil, and it sounds like we let you down. We do have a 100% customer satisfaction guarantee that we stand behind. Please give us a call at (613) 822-8858 and hopefully we can come to a fair resolution over all of this. Once again Sonya, my sincere apologies for this. I assure you that this is not the normal BigYellowBag experience.

Rated 5 out of 5 stars

Great product, great delivery!

I ordered the soil online and it was delivered to exactly where I requested ( marked an X with old wood). This was a little tricky as we have a corner lot so was a tad confusing but they did a fine job. The soil is very high quality and the ease of just getting it out of a large bag is great versus carting numerous smaller bags from store to car to backyard.

14 May 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Product & Service

Good quality soil delivered right to your door! Delivery was right where I wanted and on the day we chose. The soil is excellent quality. I did a lot of price comparison and this really was the best price for the volume received. The fact it was delivered right to me was a huge factor.

14 May 2018
Unprompted review

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