Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
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See what reviewers are saying
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reason... See more
Company details
- #12 of 32 best companies in Bicycle repair shop
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
551 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent communication and work
Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reasonable, and the support continued even after the bikes were delivered. You guys truly rock! 🤘
30 June 2026
Great company
Great company, great service, very easy to book and painless pick up and drop off. Will recommend to my friends and use again!
30 June 2026
Good Service
The service was quick and the bike is working well but I was told I would get a call first to discuss the problem first
30 June 2026
Reply from Bike Hero
Hi Nick, thank you for your feedback. Apologies, every customer should definitely get a quote via text/email and then a call prior to work starting. Will follow up on this.
Many thanks
Team Bike Hero
Bike Hero collected the bike
Bike Hero collected the bike, even on a very busy traffic day, repaired it and returned it in less than a week, all the while keeping us informed as to what was happening.
30 June 2026
The quality of work is excellent
The quality of work is excellent. But a request I logged with Hubtiger seemed not to have been received, and the times of collection and return are less flexible than they used to be.
30 June 2026
Reply from Bike Hero
Hi Lena, thank you for your feedback and apologies we couldn't be more accomodating on timings. To remedy this we have just added an additional vehicle to help give us greater flexibility with our routes. Hoping you get a 5-star experience next time round.
Many thanks,
Team Bike Hero
Very professional and efficient…
Very professional and efficient service, friendly staff. The work carried out quickly. Highly recommend.
30 June 2026
Good repair, but slow...
Further to reply, I didn't receive a text and there was nothing in my spam, but I appreciate you likely had issues.
I booked my bike in for a simple replacement rear tube. Bike repaired fine. My only issue is with the front page of the website which states 'free delivery and collection' and 'from 48hr turnaround'. It took 2 weeks from booking to having my bike returned and I was also charged for collection and delivery. Once bike was fixed, there was no communication for days and I had to enquire, whereupon it was delivered the next day. I suspect the free collection is offered only for a more expensive service but the website is not clear and you need to be aware of this.
4 July 2026
Unprompted review
Reply from Bike Hero
Hi Duopastorale, thanks for your feedback and sorry that you weren't fully satisfied with the service. We will definitely look into making it more explicit on our homepage that free collection & delivery only applies when you book a service (as opposed to small repair).
Regarding the extended timescale, I can see we collected your bike on 23rd June and it was ready to return on 25th. We send a text for customers to schedule return delivery once work is complete - but in your case return wasn't booked until 4th July. We have been experiencing issues with some customer messages going directly to spam folders - so presume you were effected. We are looking at ways to prevent this happening going forward and apologise it impacted your experience.
All the best,
Team Bike Hero
Quick checkover
I popped by with my son's bike as the chain was slipping.
The guy checked it over tightened up the wheel, bit of tweaking, oil, rode it about to check & bingo! He didn't even charge me.
These guys are absolute legends. If only more companies put their customers 1st. 👏 🙌
Thank you, won't use anyone else now!
17 June 2026
Unprompted review
Bike hero are wonderful
Bike hero are wonderful. So pleased with service and the quality of their work
10 June 2026
Easy booking
Easy booking, collected on time, keep me informed, answer the phone if needed. No hassle high quality service.
10 June 2026
perfect from start to finish
10 June 2026
Professional
Professional, detailed service. And they delivered the bike back to my doorstep.
10 June 2026
Just had my bike serviced and it's now…
Just had my bike serviced and it's now like riding a new bike.
10 June 2026
Efficient service
10 June 2026
A good service very helpful and they…
A good service very helpful and they sorted out my bike many thanks 😊
10 June 2026
Reply from Bike Hero
Hi Julie - thank you for your review, really appreciated. Hopefully we can give you a 5-star experience next time!
Many thanks
Tim
Easy to connect via the website
Easy to connect via the website, good communication throughout and work done at a reasonable price all without me leaving the front door.
10 June 2026
Great service
Great service. Loved the fact that the bike was picked up and delivered back. Clear communication throughout and the bike came back as good as new.
10 June 2026
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