Not so easy to communicate from the other side of the world with the Timezone difference and their email based support. That improved massively when I was able to do a WhatsApp call and messagin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled. A huge shout-out to Tom... See more
Company replied
I was truly amazed by BikeRoom. I ordered a team bike on Sunday, and just four days later I was unpacking a freshly serviced bike. Even my most obsessive mechanic couldn't find a single iss... See more
Company replied
I bought a Bianchi Infinito from Bikeroom and the experience was amazing! First, the model i chose was not available any more, however they quickly offered an upgrade (newer model) for a reduced... See more
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Company details
Written by the company
We are the marketplace with the largest supply of new and used bikes and the world's premier destination for authentic superbikes from World Tour teams and limited editions from top brands. Road, Gravel, MTB and e-bikes. UAE Team Emirates, Visma | Lease a Bike, Tudor Pro Cycling Team and many more. Our goal is to provide access to the world's most dreamed of bikes, in the easiest way possible. Thanks to our network of authorized dealers, our marketplace features thousands of products and the best prices. Buyers have the power to make their own price by placing a bid or accepting the price made by the seller. Every bike sold on bike-room.com follows a multi-step verification process performed by our team of expert mechanics and authenticators: the goal is to ensure that all bikes are authentic and fully functional. Whether you are a professional rider, a weekend warrior, or simply passionate about cycling, Bikeroom is your trusted partner in finding the perfect bike. We connect enthusiasts from around the world, making it simple to buy and sell with full confidence. Transparent listings, secure transactions, and dedicated customer support ensure a seamless experience from browsing to delivery. Verified. Certified. Ready to ride.
Contact info
Via Monte Sabotino, 28, 20095, Cusano Milanino, Italy
- 3519570781
- help@bike-room.com
- bike-room.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was super
Everything was super. Bike was in perfect shape and ready to use. Price was super attractive. I am more than happy.
8 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything was perfect — from the condition of the bike to the attractive price.
Enjoy your ride, and thanks again for your trust!
— The Bike-Room Team
Great value for relatively low price
Great value for relatively low price. I love my Bianchi in Celeste.
3 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you found such great value — and even happier that you love your Bianchi in Celeste. A truly iconic color!
Enjoy every ride!
— The Bike-Room Team
Pro-Bikes for Hobby-Cyclists
Easy to buy from the online store. Detailed photos of the bike, including any existing damage. Shipped in secure packaging. My concerns about buying from abroad were unfounded. Thank you very much!
1 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that the buying process was easy and that the detailed photos helped you feel confident in your purchase.
Great to know the packaging met your expectations and that your concerns about buying from abroad were quickly reassured.
Thank you for your trust — enjoy the ride!
— The Bike-Room Team
All top
All top! Fast delivery, smooth process, and the road bike was perfectly packaged. Happy to buy again!
13 April 2026
Unprompted review
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything was top — from the fast delivery to the smooth process and perfect packaging.
We’ll be happy to assist you again for your next bike!
— The Bike-Room Team
Great customer service & best price
Great customer service & best price - I will definitely recommend you to my friends.
2 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you appreciated both the customer service and the pricing.
Thanks a lot for recommending us to your friends — it means a lot!
— The Bike-Room Team
Great Deal. Great communication
Communication with Mattia and Andrea was very clear. On arrival, their mechanic packed the bike very well for transport. Highly recommended and looking forward to the next purchase!
3 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that communication with Mattia and Andrea was clear and that the bike was perfectly packed by our mechanic for transport.
We’ll be happy to assist you again for your next purchase — thanks for the recommendation!
— The Bike-Room Team
Absolute excellent service and…
Absolute excellent service and delivery. No problems, quick delivery. No problems ordering from the UK
3 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything went smoothly — from ordering to delivery — and that your experience from the UK was seamless.
Enjoy the ride, and thanks for your trust!
— The Bike-Room Team
Found the bike of my life
Found the bike of my life! Mattia and Andrea helped me with all my questions and made sure I got a bike ready for the roads. Just spent one beautiful week biking Pisa-Rome and the bike was just flying. Approved!!!
2 April 2026
Reply from Bikeroom
Thank you for your amazing review!
We’re thrilled to hear that you found the bike of your life — and what a perfect way to enjoy it with a Pisa–Rome ride!
Mattia and Andrea will be very happy to know they helped you get everything ready for the road.
Enjoy many more unforgettable rides ahead!
— The Bike-Room Team
There was no instruction how to…
There was no instruction how to assemble the bike and the shippment took very long
2 April 2026
Reply from Bikeroom
Hi AA,
Thank you for your review. We apologies for the missing instructions on how to assemble your bike. We will take your feedback in consideration and increase the amount of information shared to reduce the assembling time.
We hope you can enjoy your new bike.
The Bikeroom Team
Bikeroom team quickly clarified my…
Bikeroom team quickly clarified my questions before the purchase with a smooth delivery process. What took my attention the most, apart of the amazing bike prices, was the fact that the bike was really well protected in the heavy duty box (additional cost) and it worth to pay for.
Thank you very much Bikeroom for the experience!
1 April 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that our team was able to clarify your questions quickly and that the delivery process went smoothly.
Great to know the premium packaging met your expectations — we agree, it’s worth it to ensure the bike arrives perfectly protected.
Thank you again for your trust and kind words!
— The Bike-Room Team
Very correct website, with great helpdesk
I didn't know the website, but i must say, you service desk answerd all my questions and i received my bike like promesed. The bike is great. Thank you
25 March 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that our support team answered all your questions and that your bike arrived as promised.
Enjoy your new bike, and thank you for your trust!
— The Bike-Room Team
Could not ship me what was originally…
Could not ship me what was originally advertised extra battery due to customs. Also took over a month to deliver still waiting
30 March 2026
Reply from Bikeroom
Hi Tim,
Thank you for your review and feedback. Unfortunately, our logistics team incurred in problems with customs when exporting the bike. We are constantly looking to improve our process and cross-boarder operations, so we will take your feedback into consideration.
Thank you.
The Bikeroom Team
100% recommendation
Great contact with Bikeroom support and efficient order processing. Very good price. I'm 100% satisfied of ordered e-bike.
27 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you’re 100% satisfied — from the support to the order process and the price.
Enjoy your e-bike, and thanks a lot for the recommendation!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that you found our team responsive and helpful.
— The Bike-Room Team
Good price for the bike and…
Good price for the bike and support/contact with the team. Very quick shipping also! Thank you
26 March 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that you found the price fair, the support helpful, and the shipping very quick.
Enjoy your ride, and thanks again!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that the delivery was very fast and met your expectations.
— The Bike-Room Team
Great store
Great store, great service. I was a little worried about buying a bike from abroad, but everything went perfectly. Very satisfied. I recommend.
31 March 2026
Unprompted review
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything went perfectly and that we could reassure you when buying a bike from abroad.
Your satisfaction and recommendation mean a lot to us — enjoy your ride!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your review!
We’re glad to hear that you received your bike well and that you appreciated the respectfulness and quick responses from our team.
Enjoy the ride!
— The Bike-Room Team
I can highly recommend Bikeroom
I can highly recommend Bikeroom! The communication was excellent from the very beginning, and all inquiries were answered promptly—even over the weekend. The road bike arrived professionally packaged and exactly as described. A missing charging cable will be sent along with the necessary special tool. Overall, I can wholeheartedly recommend Bikeroom🚴♂️
16 March 2026
Reply from Bikeroom
Thank you for your fantastic review!
We’re really happy to hear that the communication was excellent from the very beginning — even over the weekend — and that the bike arrived perfectly packaged and exactly as described.
Thank you for your strong recommendation — it truly means a lot!
— The Bike-Room Team
Great service!
18 March 2026
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear you enjoyed our service.
— The Bike-Room Team
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