Large choice of products with great prices. The next day delivery (with a supplement) is a really nice feature when you want you stuff delivered, well, the next business day! Really serious website,... See more
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I needed some parts to arrive in two to three weeks time. In my opinion plenty of time for anything to arrive from Germany to Croatia (read: inside EU). After two weeks of waiting the parts werent e... See more
Company replied
I really like this store. Even though they charge for delivery, which means it's always the same, regardless of the order amount, I sometimes prefer to buy from them, especially if I value customer... See more
Really good selection of items that are actually in stock. Price is also very good. They have tools that are produced and sold in my country and they're cheaper here than directly from the manufacture... See more
Company details
About BIKE24
Written by the company
BIKE24 is one of Europe’s leading online retailers for bikes, parts, and performance gear – and much more. From our headquarters in Dresden, Germany, we serve cycling enthusiasts, runners, swimmers, and outdoor athletes in over 70 countries. Our promise: fast delivery, fair prices, and the right gear to fuel your passion.
Build Your Ride
We believe that every rider deserves a setup that matches their goals and personality. That’s why our brand stands for one simple idea: Build Your Ride. Whether you’re chasing KOMs, exploring mountain trails, or gearing up for your first triathlon – we’ve got your back.
Our Story
Founded in 2002 in Dresden with just one employee, BIKE24 has grown into a company of over 350 passionate team members – many of them athletes themselves. What began as a small startup has become a trusted name in the sports e-commerce world, shipping more than 100,000 products from 800+ brands to customers across the globe.
Why Shop With Us?
- Expert Advice: Our team knows the gear – and how it performs.
- Wide Selection: From high-end carbon frames to everyday essentials.
- Fast Worldwide Shipping: We deliver to over 70 countries – reliably and quickly.
- Fair Prices: Great value without cutting corners.
- Trusted by Athletes: Thousands of reviews from riders and customers just like you.
Join the Ride
We’re more than just a shop – we’re part of your journey. Whether you're upgrading your race machine, prepping for a weekend ride, or trying something new, BIKE24 helps you get there. Let’s build your ride together.
Contact info
Breitscheidstraße 40, 01237 , Dresden, Germany
- +49 (0) 351 / 417 497 - 50
- reviews@bike24.net
- bike24.com
4.5
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Close to perfection
Superior customer service, quality components, prices that are correct and lately lovely shipping costs! I just love bike24 and been using it for years.
20 April 2026
Unprompted review
Great stock items and reliable service
Great stock items and reliable service, express delivery in particular. I get my order actually next day to Slovenia, amazing. One star less, because actual photos and weights of products would make it a perfect store (like one other store in Germany).
21 April 2026
Unprompted review
Best shop for bike parts
I ordered 10+ times at bike24 during the last years and was always satisfied with bike24's service. They often have the best prices and fast delivery. Returns and warranty claims are handled fast, the customer service is friendly and the return process is easy. I would definitely recommend ordering at bike24
17 April 2026
Unprompted review
Good Price and delivery as promised.
Good Price and delivery as promised.
Five stars if credit card payment had worked (I had to use PayPal)
1 April 2026
Unprompted review
Reply from BIKE24
Hello Rita,
Thank you for reporting this incident. Judging from the nature of your problem, it seems that your credit card does not have Two-Factor-Authentication activated. You can request this with your credit card provider. Our payment system was recently updated to only accept credit cards that have this security layer applied.
Best wishes, Svea // BIKE24
The efficiency of delivery and ease of use of the web site
The efficiency
8 April 2026
Unprompted review
Products on stock and good prices.
18 April 2026
Unprompted review
Excellent purchase
Excellent purchase. Saxons are precise and on time, as usual.
9 April 2026
Unprompted review
Delays, delays, delays, and more delays
I've ordered from Bike24 twice in the last month. Both shipments got stuck at the DHL Express gateway in Finland for approximately two weeks each. Four weeks of waiting, on a service advertised as Express.
After the second incident I called DHL directly to find out what was going on. Their answer was specific and identical to what must have happened the first time: Bike24 does not transmit customer contact details to DHL Express. The phone number they send is "+49" followed by zeros. No email either. DHL therefore has no way to contact the recipient to coordinate delivery, and the parcel just sits at their warehouse.
I entered my correct phone number and email at checkout both times. This is not a customer error, it is a defect in Bike24's checkout-to-carrier integration, and it is not being fixed.
To actually get my parcel before the weekend, I had to rent a car and drive to the DHL warehouse to collect it myself.
The product selection and prices are competitive, but Express shipping that consistently takes two weeks cancels out any price advantage. Bike-Discount.de and Bikable.fi offer comparable pricing without this problem (both take less than 1 week to be delivered).I'm not ordering every again and I'd recommend other EU customers think twice before paying a premium for "Express" service that doesn't function.
17 April 2026
Unprompted review
Reply from BIKE24
Dear Julio,
thank you very much for your feedback.
I am very sorry to hear about the problems with the delivery of your order and I apologize very much.
For data protection reasons, we are unfortunately not allowed to forward our customer contact details (phone number or email address) to a carrier. However, it often helps if the carrier also has a phone number of the recipient.
But here is a little trick for your next order: just write the phone number in the address suffix of the delivery address, then it will be automatically printed on the shipping label at the parcel.
Thanks to your help, the delivery time for your order, as stated in the shop, of up to 9 working days has been met.
As a thank you for your help and to make up for the inconvenience, we will refund you the shipping costs.
Thank you very much and have a nice day.
With best regards
Stefan //BIKE24
Good good good 👍👍👍
17 April 2026
Unprompted review
I don't understand where going my order…
I don't understand where going my order , I don't put adress
16 April 2026
Unprompted review
Reply from BIKE24
Hello Dävis,
Thank you for your feedback. We are sorry to hear that there has been confusion regarding your order.
In order for us to understand the situation quickly and assist you in the best possible way, we kindly ask you to send us your order number via our contact form:
https://www.bike24.com/contact/customer-service/contact#content
As soon as we receive your details, we will review the case promptly and get back to you with an update.
Best regards, Anja // BIKE24
Good inventory, good prices
Good inventory ann prices, fast shipping, easy to use website.
9 April 2026
Unprompted review
Very good prices and support
Very good prices and all rhe support in case of a diffect or anything anout the item you purchased
10 April 2026
Unprompted review
Fast delivery and high qquality products
A plethora of cycling products and equipment, and i was really happy to see that i received "fresh tyres" build only about 2 months ago. And the delivery was great i ordered just before easter and they arrived well pckaged. Great products and fast delivery that's what matters 90% of the time
16 April 2026
Unprompted review
Consistent for years
Consistent for years. Always delivers in a timely manor. No fuss with returns. Way better than Bikeinn/Tradeinn/Alltricks etc and some of these other terrible sites that try compete dollar to to dollar on the price of each part, but never actually have these items in stock so you have to wait multiple weeks for delivery, and that's if you're lucky. Then they have bad and slow return policies, and expensive shipping. Bike24 has it right.
16 April 2026
Unprompted review
A great selection of items and always…
A great selection of items and always great prices!
15 April 2026
Unprompted review
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