I purchased a Devinci Zero out front computer mount, the only place I could find one, and received the product here in Australia in about 3 weeks. Tracking information was regularly updated via email... See more
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The price was good , received correct items and the packaging was good. However the service time was bad! I ordered April 21st and received items in Greece May 21st. What is annoying is that the items... See more
Company replied
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had... See more
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I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the si... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
1.Missing part & no humans to talk to
1. Not clear that item is being delivered from Spain - takes much longer than you would expect.
2. Item (bike multitool) arrived with a piece missing ( a 3mm allen key ).
3. I contacted when I realised a piece was missing , received back a reply which includes you needed to take photos ( x6) of item and packaging - I had already disposed of the packaging therefore not able to submit all that they want.
4. Problems/complaints are all through a chatbot or email - no phone number to call or humans to speak too .
So I'm not hopeful of any action being taken - I would not buy from again . Find a local store , might be a little more expensive , but at least you'll have some way of following up if anything goes wrong!
Order number : 67755336
10 April 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Good pricing on bib tights I was…
Good pricing on bib tights I was looking for and delivery in less than a week. Will continue to use them.
12 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good price
Good price. Just need to allow a week or so for delivery as usually comes from EU.
13 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
I could easely find my specific…
I could easely find my specific products, one of the product required a specific size, which also was availeble at your store. Price was good, and it all where shipped quick to my Pick up point. Even the payment proceedure was smooth.
All in All a good shopping experience.
2 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
great service again from BikeInn
great service again from BikeInn
inner tubes by vittoria
great value
9 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The never deliver on anything
The never deliver on anything. This is such a scam website. Nothing is ever in stock even though they say it is when you purchase. They have it in different distribution centers, so you have to wait and hope that they can collect your order and process it. In reality this never happens!!! I have never had a a successful order from bikeinn, or any tradeinn website. You always have to edit your order and remove items if you actually want any part of your order to be delivered. This means you then need to shop again and pay additional shipping fees from other places. Absolute scam, I can't believe this company is allowed to operate in the EU. They should be shut down. I order something 2 weeks ago, already had to remove items as they then said a week later they couldn't get the products, then another week later more items get delayed. Absolutely pathetic.
The order number is: 67759230
13 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Unreliable delivery
Very unreliable delivery to the customer. Some unknown person received and signed my order, probably in Germany and I live in Finland. After many messages I was left without my order, I got all my money back. It took almost 5 weeks for all this. A sad experience. good products and prices. In my previous order the delivery time also extended a little. Will I order from here again? I really don't know.
13 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Fast delivery
Fast delivery, user friendly website and excellent prices.
10 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Bikeinn experience.
Used Bikeinn many times, no problems, generally the best price, delivery service. I fully recommend Bikeinn.
10 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Racktime Snapit 2.0 Connect…
I order a Racktime Snapit 2.0 Connect pannier rack plate and it arrived with no attachment brackets/fasteners. I reported the fault and after a week I was offered a third of the purchase value as compensation or a return at my cost for which I’m still waiting the return label. Avoid…,Avoid…. Avoid…
2 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Very slow delivery
Placed an order for fork oil on 29/03/2029, and cannot complete the work until it arrives. I'm still waiting 12/04/26 and only a robots response to my query.
Order: 67679798
12 April 2026
Unprompted review
Reply from Bikeinn
Hello!
We sincerely regret that our service did not meet your expectations.
We want to assure you that our customers' experience is very important to us. Therefore, we have reviewed your case and forwarded it to the appropriate department. You will receive an update shortly.
INCIDENCIA TRANSPORTE - (2026-04-13 12:39:55)
Our shipping team is currently investigating the matter. We kindly ask the client to please allow some additional time while this process is ongoing. We will provide an update as soon as more information becomes available.
Please also note that each transportation company has established protocols, as well as deadlines and timelines, which is why the incident could not be resolved sooner.
Generally, transportation incidents take a long time to resolve for the reasons mentioned above and, unfortunately, require a great deal of patience from both us and, especially, from our customers.
Please also keep in mind that you can always choose between different transportation companies if you are not satisfied with the service of a particular carrier.
We apologize for any inconvenience.
Sincerely,
Good choice of well priced stuff.
Good choice of well priced stuff.
Easy to find what you want, just be aware that the postage takes time.
12 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Always great prices and good delivery
Always great prices and good delivery. Thanks
10 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Dosent work
Dosent work
Try and send it back they need 6 pictures of it in a box ?.dont waste your time or money .
7 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Excellent company to purchase from
Excellent company to order from and I was kept updated on my order. The saddle arrived well packaged and in perfect condition and on time. 10 out of 10 service and company to deal with.
11 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Product is great, but….
Product is great
Unfortunately the delivery not.
Little boxes, size of a small matchbox, were delivered in a gigantic box wrapped in plastic. Far from sustainable. It should have fitted in a envelope in my mailbox.
I hope you care a little bit about our environment.
8 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Excellent! Quick delivery and well packaged.
Had the exact part I needed. Good price and fast delivery. Kept well informed throughout and item arrived well packaged.
Will definitely use again.
4 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Didn’t get delivered
When ordering I fully filled out all the shipping information, then it was printed onto the shipping label without a line, this caused the parcel to not arrive. The estimated delivery date was the 1st to the 6th of April. It is now the 9th and I have received an email from royal mail saying the parcel is being returned to sender due to an insufficient address. Not sure how it took this long for the issue to come up after making it from Spain to the uk going through multiple customs and many other points along the way.
9 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great prices on some hard to get…
Great prices on some hard to get articles from other suppliers. Delivery takes a few days but no probs with this.
8 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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