I'm from Australia where the rear brake is operated by the left hand. Operating staff should have pointed out that at NYC the left hand operates the front pedal. Surely every bike hire should include... See more
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See what reviewers are saying
The owner Mergen hired me to do work for him. He is extremely rude and unprofessional. Would not honor my business policy of custom items are not returnable and returned back custom made items after... See more
Our family of 4 was paired with Edward, and we had a wonderful experience. Edward taught us all about the history of the park and city, while also making sure our 7 year-old was safe riding through t... See more
I ordered a bicycle from the Bike Rent NYC online shop. 10 days later I had to call them about the shipment. When I received the shipment then two days later it was a completely different and wrong p... See more
Company details
Information provided by various external sources
Central Park Rent Bike is a Member of the BikeRent.NYC group. Bike Rent NYC is the largest local bike rental business in New York City and is the official bike rental company of the NYC Parks. Bike Rent NYC serves New York City residents and visitors alike.
Contact info
203 West 58th Street, 10019, New York, United States
- 2125418759
- marketing@bikerent.nyc
- bikerent.nyc
2.1
Poor
559 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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We had an excellent experience using…
We had an excellent experience using bike rent NY to ride around central park. It was easy, just outside the park and the price was OK
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Thank you Claudia! We're glad that you enjoyed your ride around the park!
Good quality bikes..little bit to…
Good quality bikes..little bit to expensive..
13 March 2020
Unprompted review
Reply from Bike Rent NYC
We're happy to hear that you enjoyed your ride, Nenad. We offer discounts for booking online at www.bikerent.nyc as well!
Watch your credit card statements
After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the credit card company did we finally receive our deposit back. I understand mistakes and glitches can happen, but it should not take more than one month to correct.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Hello,
We apologize for any inconvenience that you experienced. Our goal is to provide a n easy to use, high quality service and the experience you've detailed here isn't consistent with that. While we know that glitches and technical difficulties happen, we assume complete responsibility for any errors. Thank you for your business and for your time writing this feedback, and we hope that we will be able to serve you again in the future.
Reply from Bike Rent NYC
Thanks for letting us know Charlotte!
Rude and unfriendly staff!!
The staff was very rude and not friendly at all!!!! I will never ever rent bikes again by Bike Rent NYC!
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Hello Daan, we're very sorry to hear that you didn't have a good experience with us. Perhaps we can do something to make it up to you? Please reach out to us via phone or email so we can investigate further.
Rented a bike at Central Park South
Rented a bike at Central Park South, next to metro station, perfect location to start a bike tour. Price information clear and transparent without hidden extra charges. Renting a bike was so easy and fast. Super friendly service team. Next visit to NY I'll be back :)
13 March 2020
Unprompted review
Reply from Bike Rent NYC
We look forward to seeing you again soon!
Reply from Bike Rent NYC
Thanks for the feedback Rawleen!
very good bikes
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Thank you Carlos! We take great pride in our fleet of high-end bicycles, which we completely replace every two years.
Reply from Bike Rent NYC
We appreciate your feedback Ruben, and we apologize for any lack of maintenance that you have experienced.
It was great
It was great. Good bikes, fair price and good spots to return it. Very pleasant experience.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Thank you Cinthia, we're glad you had a pleasant experience!
It was an excellent experience
It was an excellent experience! We spent an unforgettable day in Central Park.
Thank you very much.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Thank you for taking the time to make a review! We hope to see you during your next visit!
Reply from Bike Rent NYC
Thanks Paula! Please come by again!
I definitely recommend this rental!
I recommend this place to anyone who needs to rent a bike for an extended period of time. The bikes come with a lock. You can also get a basket for small additional fee. The staff is helpful and friendly.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Bike locks, helmets, and maps are all available with every rental, free of charge! We're happy to hear that you enjoyed yourself. Please visit us again!
Nice people
Nice people, didn't take too long and supplies everything we needed.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
We're glad that you're happy with our service, it's very important to us that all of our riders are satisfied.
Recommended
Good services for cycling around Central Park. Honest prices. Recommended.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Many thanks to you Oscar! We're thrilled to hear that you enjoyed cycling in Central Park with us.
Reply from Bike Rent NYC
Thank you Valentin! Our employees are truly the shining stars here at Bike Rent NYC.
Bad customer service, but a fun tour
We turned up at the specified location in downtown and were met by a lady who seemed blissfully unaware that bike tours were run from the location. There was no sign of the guide and a lot of confusion around why we were there (the location is a very small bike hire shop). The lady in the shop called a colleague who confirmed that a tour would be taking place, but that the guide would be "5 minutes late". So we waited. And we waited. And we waited. I asked the lady in the shop to confirm exactly how much longer we would need to wait, but she said that she really didn't know. The guide turned up around 40 minutes later having got stuck on the subway.
The tour itself was good fun and the guide real comedy value - although I did have to question some of the information that we were given - I think the guide was a conspiracy theorist - which added to the interest of the tour!
It was a shame that the "customer service" in the bike hire shop put such a dampener on the tour.
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Hello Gemma,
We are very sorry that you experienced such a long delay for your tour. This is not reflective of the high standard of service that we provide for our riders. There are times when difficulties exist outside of our control, but we take full responsibility for any inconvenience that you have faced. We again offer our sincerest apologies. Should you return to visit NYC, please consider reaching out to us so that we may provide you with a more pleasant experience.
Perfect! Thank you
Great experience with Bike Rent NYC last summer.
We were 3 adults and a kid of 4 years old in a child seat and we enjoyed Central Park for three hours.
Everything was perfect, thanks Bike Rent NYC !
13 March 2020
Unprompted review
Reply from Bike Rent NYC
Thank YOU Nicolas!
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