Ærlig pris på brillene. Andre nettbutikker legger inn at du må handle minst 2 produkter for å få oppgitt pris,eller legger på høye fraktkostnader. Hos Bikeshop er det «what you see is What you get»..... See more
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Very good experience so far. Decent prices and collecting in the shop is convenient.
I was lucky to find what I was looking for at discounts, all the time, so the prices were always the best across all bicycle shops, and, not only they have the lowest prices, but also a huge catalog o... See more
Company replied
Great selection and prices. I would put 5 stars, but customer support is difficult to reach. They have two offline shops, so that could be the reason. I will be a returning customer.
Company replied
Company details
Written by the company
Vi er Norges største sykkelbutikk med over 40.000 sykkel- og triatlonspesifikke produkter. Siden oppstarten i 2006 har vårt fokus vært lave priser, stort utvalg og høy kompetanse.
Contact info
Sandeveien 107a, 3185, Skoppum, Norway
- 330 74 850
- bikeshop.no
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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You do NOT need my social security…
You do NOT need my social security number for a purchase.. That's just mental.
18 October 2024
Unprompted review
Reply from Bikeshop
Hi Ismail, thank you for your feedback! We understand your concern about providing a social security number for purchases, and we're actively working on improving this part of the checkout process. Your feedback is invaluable in helping us create a smoother, more customer-friendly experience. Thank you for taking the time to let us know!
Best regards, Malin
Great deals
Great deals, fast delivery, good choice, good customer service - I’m very satisfied long term loyal customer 😉
15 September 2024
Unprompted review
Avoid unless you are not concern about returns
Over last two years I placed a few orders through this shop. If all was smooth than it is nice experience, but as soon as there are some issue the experience changes completely. I bought an ebike with a great price and great specification. Unfortunately it happen that the specification on the net does not fit to the product (lower spec fork was mounted) and product has some design flaws that caused damage to paint. However I wanted to keep it if we could find solution to issues identified. The shop decided that it shall be returned (until this point I couldn't complaint for customer service). I returned it on June 19 and till now I did not received my money back despite several emails send. I would say if you have money to spare you can risk the shop otherwise avoid it at all cost. I have one more order that I risked to place and asked to cancel for various reason. I got email confirmation that it is cancelled, but in system it still appears as open and I got SMS that they will charge me 200Kr if I will not pick it up. There is no way to reach them over phone (spend over 1h trying without success).
Original review from 2024.07.30
Update from 2024.08.09
The money were finally transferred on August 2nd (the ebike case is finally closed after 1,5 month).
For the second purchase I got a return call from the customer service (same day). They fixed everything in a system (I hope) but I'm still waiting for money return. Wonder how long it will be?
Update 2024.09.10
Payment for last order was canceled in my bank (not sure when, but the case is closed)
30 July 2024
Unprompted review
Reply from Bikeshop
Hi Marek,
I sincerely apologize for the delay in resolving this matter; this is certainly not the standard of service we aim to deliver. I’m glad to hear that the issue has now been resolved and that you have received your refund. Regarding your new purchase, you will receive the refund shortly. Please don’t hesitate to reach out to us again if you have any further concerns.
Apologies again for this incident.
Best regards,
Malin
Fast delivery and good prices
9 June 2024
Unprompted review
Reply from Bikeshop
Thank you for your feedback, Anna! We are pleased to hear that you are satisfied with our fast delivery and good prices. We strive to provide the best service for our customers. Looking forward to serving you again!
Best Regards Malin
Reply from Bikeshop
Takk for hyggelig anmeldelse, Paulius!
Mvh Malin
I placed the order 3 weeks ago saying…
I placed the order 3 weeks ago saying it will be delivered in 4-5 working days. I even paid extra for this. I have no idea where the package is, phone is not working and no one replies to emails.
Money gone, no answer.
28 May 2024
Unprompted review
Reply from Bikeshop
Hi Toni, without knowing the specifics of your case, it is difficult for me to see what has gone wrong here. It sounds like what you ordered may not be in stock.
Our phone should be working properly, and we answer emails daily. Please check your spam folder as our response may have ended up there.
Best regards, Malin
Great selection and prices
Great selection and prices. I would put 5 stars, but customer support is difficult to reach. They have two offline shops, so that could be the reason. I will be a returning customer.
5 June 2024
Unprompted review
Reply from Bikeshop
Thank you for your feedback, Mykola! We’re glad to hear that you’re happy with our selection and prices. We apologize for any inconvenience you experienced in reaching our customer support. We’re constantly working to improve our accessibility, even with our offline shops.
We appreciate your understanding and are delighted to know you’ll be a returning customer. We look forward to serving you again soon!
Best regards, Malin
Reply from Bikeshop
Supert å høre at du fant det du trengte, Mariana! Takk for anmeldelsen.
Mvh Malin
Bought a el-sykkel online
Bought a el-sykkel online, and received the wrong frame type and size. After 3 days they offered to return the bike and money back as they don’t have the correct bike sold on their webshop. I replied maybe you can offer me a replacement bike as the current one is useless for me.
After 2 weeks still no response.
Avoid the incompetent, slow and difficult to reach customer service (10:00-15:00).
24 May 2024
Unprompted review
Reply from Bikeshop
Hi Thijs,
Thank you for your feedback. We are truly sorry for the inconvenience you’ve experienced with your recent purchase.
Firstly, we apologize for sending the wrong frame type and size. This is certainly not the standard of service we strive to provide. We also regret the delay in our response and the frustration it has caused you.
We understand the importance of timely communication, and it’s clear we fell short in this instance.
I see that there is already a dialogue ongoing regarding this issue, and I am confident that it will be resolved soon.
Best regards, Malin
VERY slow shipping
Good selection and prices but extremely slow in sending out orders. I have placed two orders this spring and for both it took Bikeshop 3+ weeks to get the ordered goods moving from their warehouse. In both cases I needed to contact company several times to get them to ship my orders.
Can't recommend using them if you don't like waiting and chasing after your orders.
4 April 2024
Unprompted review
Reply from Bikeshop
Hi Janne, I deeply apologize for the long time it took before you received the items you had ordered. This is certainly not how things should be with us.
I will take the matter further internally so that we can look into what has happened here. Thank you for bringing this to our attention.
Best Regards Malin
veldig bra tjenester
I m more and more happy about your services .it all works pout very well.
Keep it up
thanks
eric4
21 April 2024
Unprompted review
Reply from Bikeshop
Hi Eric, thanks for the positive review! We greatly appreciate that.
Greetings Malin
Great price and variety
I was lucky to find what I was looking for at discounts, all the time, so the prices were always the best across all bicycle shops, and, not only they have the lowest prices, but also a huge catalog of products!
18 October 2023
Unprompted review
Reply from Bikeshop
Thank you so much, Stefan! We are delighted that you found what you were looking for at a great price, and it's fantastic to know you enjoyed browsing through the catalog. We work hard to keep our prices competitive so that everyone can have an excellent shopping experience. We also want to ensure we have the widest selection of products possible.
We're grateful for your five-star review and appreciate your patronage! Please let us know if there's anything else we can do to make your next visit even better.
Best regards Malin
Easy to purchase the item
5 July 2023
Unprompted review
I buy here since before online and…
I buy here since before online and physical shop. It is easy to buu here and the staff are approachable
3 February 2023
Unprompted review
Very user-friendly website and in…
Very user-friendly website and in general it was a pleasure to communicate with consultants. thanks for the help
6 October 2022
Unprompted review
Always easy to shop on the site
Always easy to shop on the site, never disappointed yet!
7 September 2022
Unprompted review
Reply from Bikeshop
Hello.
Thank you for the good feedback, it means a lot to us.
We are constantly working to become even better, so all feedback is gratefully received.
Sincerely.
Daniel - Bikeshop.no
Customer service manager
Great turn around time quality product…
Great turn around time quality product at reasonable price
24 July 2022
Unprompted review
Reply from Bikeshop
Hello.
Thank you for the good feedback.
Kind regards
Daniel - Bikeshop.no
Customer service
Great site, great prices, some minor bugs
Website was easy to read and great experience for the most part, I also liked how pricing was competitive and the delivery was free!
Two issues I had though, setting size and then asking the site to show only in-stock items often showed products that were not in stock, but a variation of that product was.
The other issue was that prices in the list of products were not the actual price of the product, this just seemed odd to me, maybe a particular size/colorway was, bit confusing.
Besides those issues I would recommend to shop here! 🙂
3 July 2022
Unprompted review
Reply from Bikeshop
Hello.
Thanks for the good review.
When it comes to the challenges you had with the website, this is something I will take further.
It is such feedback that allows us to develop and become even better in all areas.
Regards.
Daniel - Bikeshop.no
Customer service
Easy and good offers
2 July 2022
Unprompted review
Reply from Bikeshop
Hello.
Thanks for the good review.
Regards.
Daniel - Bikeshop.no
Customer service
Reply from Bikeshop
Hello.
Thanks for the good feedback, it means a lot to us.
Regards.
Daniel - Bikeshop.no
Customer service
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