Bikester Reviews 2,946

faulty product was sent and a bad returns experience (managed through a 3rd party company). 2 weeks to respond to inquiry to provide a returns address.

All good! Fast delivery and good description of the product on the website

Products good.
Be aware that delivery was from Germany, so took a bit longer than expected

fin proces og alt er med plus god kvalitet

Never replied to my emails when I wanted to return the bike. Never would buy anything from them again..

Nothing to complain about. The order arrived at the date it was supposed to. Everything was in order.

100% OK. Hurtig levering. Good quality

Okay, og god behandling....

Brought a Ortler Monet Citybike 45

The bad:
Bought a bike and the description said 26" wheels but the bike that arrived had 28" wheels.
The description also didn't mention anything about a foot-brake. It said V-brake on back and front wheel which was what I wanted. But it unfortunately also had foot-brake.
The good:
Build quality seems to be ok.
Somewhat fast delivery

I have now ordered several times at Bikester.dk and can only recommend. Very good pricing and fast delivery. Nothing to complain about.

Super service

Fast shipment and good customer service. High quality products.

Tip top produkt og service

Ordered 4 items and received the order quick considering it came from Germany ... BUT ... 1 item was wrong, at first i though I had made an error but after reviewing the order I see they (Bikester.dk) made the mistake and sent me the wrong item.

I emailed customer service and got a reply telling me if I ordered the wrong item I should just refuse the package. I responded to the email saying I didn't order the wrong item, you (bikester.dk) sent the wrong item and the other 3 items where correct. I also pointed out that there website shows a picture of the wrong item under the description of the item I ordered. They responded "It is always a good idea to read the specifications and not only trust the pictures." ... how condescending!!!

I ordered the item based on the specification and apparently they didn't take their own advise and shipped based on a picture.

I ended keeping the wrong item and using in lieu of the what I actually ordered because I can't trust they can resolve the issue correctly or refund my money.

Seriously can't understand why they would repeatedly blame a customer for being at fault when they made the mistake, I will order parts elsewhere in the future.

I bought a bike for my son and accessories for mine. Was surprised by very good quality, taking into account price and discounts.
Delivery through DHL might be messed up as at seems not all of address fields are transferred correctly, but that could be fixed by editing DHL's order.

I ordered a set of brake pads and several chain master links from this site. What did I receive? Not what I was expecting . . .

In the box, there was a one brake pad. One. What am I supposed to do with this? Brake pads always come as a set of two. I wrote to Bikester's customer service, but I received a response that, "You wrote that this usually is delivered as a set, but we have checked and this type of item always is delivered as one product and not two." According to whom? It's certainly not stated as such on Bikester's own product description, nor is that the case from any other bike shop or eRetailer.

As for the master links, I ordered eight sets and received . . . three sets. I guess they expect one not to notice. Bikester still charged my card for the full amount.

Just avoid this site, even if the prices may look tempting. They are not actually Danish, though they try to brand themselves as such with the dot-DK domain. You won't get what you pay for anyways.