Bikester Reviews 3,775

Super fast delivery, good tracking, product in order and new

By getting everything i ordered without any delay

Article arrived on time but did not meet expectations: item was too small and returned to Bikester. That is when trouble started. To cut short a long story, Bikester refused to return money to a different account than the one I paid from. The latter account was closed in the meantime. I did not get refunded as a consequence. Bad experience.

Very helpful staff and very quick delivery

Simple order, but arrived quickly, and contained the expected items.

Got something that was already damaged and it was €230 euros and as a make up I got a gift card of €10 . And I think this is way to low for something that was €230 and already damaged

I always like the Bikester shopping experience. Good availability information, quick delivery, broad product range and competing prices. Keep up the good work.

Very fast delivery, great bike! Everything great.

Quick delivery time and easy to order. I own a Cube bike, so these handles go perfectly with the bike.

Very good delivery, good product

Good price, fast delivery

The range of (quality) products, well described and properly priced, made shopping easy. After completion of the order process, the follow up -when the order- was to be received was clear. I bought more items just to find out which would be the best fit. Returning the items was easy and fast. So, the entire shopping experience was perfect!

I wanted to return a bike but it already took me more than a week to reach a client service of bikester.nl
I can't create a retour label through an online form.
I don't receive any response from an online form.
It seems they want to wait until the retour period ends.

Good experience as consumer, even when I had to send back a product!

First I received some great help and advice from Mohamed. So I decided to buy my bicycle parts here.

Probably because of a technical issue I paid too much. My guess is that by trying some discount codes, the discount on some products was removed.

I only saw this afterwards, and so I paid €12 more than the products were at that time. After reaching out to the customer service they reacted with something like 'sorry for the inconvenience, but we think the prices are right'.

Would they have said the same if I paid €500 or €2000 too much?

This is not how you handle such an issue.

I received my bike with damaged fenders, missing saddle clamp and wrong saddle. After some negotiations refunded €65 which I wasn’t happy with I but I accepted to close the case and move on. Then I ordered the fenders and new saddle.

They only delivered the sadlle. Now there is no response from the company. It’s been 9 days and not a single response.

I also found out that it’s almost impossible to remove the saddle they sent so I feel it was stuck the to post from the beginning and hence they send me a faulty one from the beginning.

The whole process has been painful and disappointing.

I have requested for the Bike and everything I ordered to return it and no response.

I highly recommend to beware that if there will be problem don’t count on them.

Very good and fast service (delivered quicker than stated on the website), prices are mostly better than on some other sites and the product choice is wide. We are very happy with our fietskar by Hemex 🙂

Really good website, would definitely order again (mainly because of my Komoot Premium discount). Had to return one of the items, handled perfectly. Only downside is that country and language are tied together. So me as a person living in Netherlands and not knowing Dutch, it's a bit inconvenient.