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See what reviewers are saying
I am great happy with my order. It arrived very soon after ordering and was in a protective packaging. The pictures turned out good but I am in love with the wooden frames and the photo book. Great pr... See more
I got a A4 Fotobuch with 26 pages for 4,95€. The quality of the book is pretty great, and it was much much cheaper than what you can find elsewhere. I had wanted to make a photobook for a while now, a... See more
I ordered a Cup with a foto on it. The quality of the printing was very good! The deliverytime was very short and reliable. The communication was very good! I got several emails with the status o... See more
Company details
Written by the company
Häng Dir Deine schönsten Momente in die Wohnung - einfach und schnell mit Bilder.de. Teste unsere Spitzenqualität und bestelle Leinwände und Poster schon ab 0 € (zzgl. Versand). Testsieger “DigitalPhoto“ und Made in Germany. Modernste Drucktechnik. Deutsche Markenqualität.
Contact info
Am Lenkwerk 3, 33609, Bielefeld, Germany
- +49 (521) 1639 5973
- info@bilder.de
- bilder.de
3.7
Average
2k reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant
Absolutely brilliant. Really pleased with our books. Now we need copies!
30 December 2019
Unprompted review
Fast delivery and great quality
Fast delivery and great quality. Great to use the acrylglass as indirect light wie some LEDs behind it.
21 December 2019
Unprompted review
Nice Quality
Quick delivery, good prices and nice Quality. We've ordered 4 different pictures. All of them are really nice in Quality and colours. Thank you very much.
21 December 2019
Unprompted review
Fast deliverance and excellent quality
20 December 2019
Unprompted review
Very good prints
Very good prints, low price but great quality.
It was my second order and everything was as expected !
20 December 2019
Unprompted review
The order never came to me
20 December 2019
Unprompted review
Reply from Bilder.de
Dear customer,
thank you very much for your evaluation.
We regret that in this case there is reason for complaint.
Since you have not provided an order number or any other valid reference that would allow us to trace your transaction, we are unfortunately unable to help you with the evaluation. You are welcome to contact info@bilder.de, where you will be helped immediately.
With kind regards
Your team of Bilder😊
little scratches on the pictures (acrylic glass)
I got my pictures pretty fast but unfortunately there are like 2 or 3 little scratches on them they don’t bother in a not lighted room but when the sun shines on it you can see them... the quality is also not as perfect as I hoped but for the price ( I got mine on sale) it was OK. Maybe the reason why the quality isn’t that good is that I did a collage so it wasn’t the actual size of the picture. I also think these things to get the picture hanging are a little too expensive so I didn’t bought them.
All in all, on sale, the price-performance ratio is okay!
20 December 2019
Unprompted review
Reply from Bilder.de
Dear customer,
thank you very much for your rating.
The wishes of our customers are important to us.
We regret that in this case there is reason for complaint and would be pleased if you contact our support to help you with your request.
With kind regards
Your team from Bilder😊
Everything as Expected
Everything as Expected, very happy with the outcome
20 December 2019
Unprompted review
Great colors and quality
Great colors and quality, fast service, all for a fair price. Perfect.
20 December 2019
Unprompted review
Strong recommendation
Great prices, good quality, good packaging and useful supplements.
20 December 2019
Unprompted review
Attention, check your order carefully ...
Warning, check your order carefully before placing it. After that, no change is possible, or communication is almost impossible or a response takes so long that the order has already gone to print.
20 December 2019
Unprompted review
Reply from Bilder.de
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Wir bedauern, dass in diesem Fall Grund zur Beanstandung besteht.
Eine Bestellung kann auf Grund der automatisierten Abläufe innerhalb unseres Bestellsystems im Nachhinein leider nicht verändert werden.
Auf Grund unserer Preisstruktur setzen wir überwiegend auf Mailsupport und bieten zusätzlich eine telefonische Hotline an, welche über ein Auswahlmenü Antworten auf uns häufig gestellte Fragen bietet. Bei allgemeinen Anfragen besteht an Werktagen (Montag bis Freitag) zwischen 9 und 12 Uhr aber auch die Möglichkeit einer Weiterleitung zu einem Mitarbeiter unseres Hotline-Teams.
Mit freundlichen Grüßen
Ihr Team von Bilder😊
Delivery great.Photo tool disappointing
Delivery great and reliable.
Design and material absolutely fine.
But I was disappointed that colours and brightness did not meet my expectations from the photo-configurations I made with the online tool.At the screen it wa with powerful colours. In reality it was not at all, but looked as if after 20x dish washer.
20 December 2019
Unprompted review
Reply from Bilder.de
Dear customer,
thank you very much for your evaluation.
We regret that in this case there is reason for complaint.
Since you have not provided an order number or any other valid reference that would allow us to trace your transaction, we are unfortunately unable to help you with the evaluation. You are welcome to contact info@bilder.de, where you will be helped immediately.
Ok to have fast and cheap products
Ok to have fast and cheap products, but not more:
Creating your product online is very easy and intuitive. Website speed is normal.
Then, the first drawback: Bilder.de promised to send off the product the next day, but it needed two days longer. When I contacted the support, I was disappointed again: Asking for the status of my order was a question beyond the authorization of the first instance customer support, so my question had to be forwarded.
When the product finally arrived (next drawback: Hermes - sorry, this is for me not the most reliable delivery service), everything was as ordered, but print quality was ok, but not as good as expected for the product type, and not as good as I know it from other print services.
14 December 2019
Unprompted review
Reply from Bilder.de
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Wir bedauern, dass in diesem Fall Grund zur Beanstandung besteht.
Trotz sorgfältiger Bearbeitung lässt sich dies im Einzelfall leider nicht ausschließen. Selbstverständlich führen wir schnellstmöglich eine Prüfung und Nachbesserung durch. Dies trägt zusätzlich zur Qualitätssicherung bei.
Konstruktive Kritik unserer Kunden ist uns enorm wichtig. Sie trägt zur Weiterentwicklung unseres Angebotes bei und ist fester Bestandteil unserer Verbesserungsplanung.
Da Sie keine Bestellnummer und auch sonst keine gültige Referenz angegeben haben anhand der sich Ihr Vorgang zurückverfolgen lässt, können wir Ihnen anhand der Bewertung leider nicht weiterhelfen.
Mit freundlichen Grüßen
Ihr Team von Bilder😊
The Cup was pretty but Broker
The Cup was pretty but Broker. We had so much truble with the packaging Service...
I am Really sad.
12 December 2019
Unprompted review
Reply from Bilder.de
Dear customer,
thank you very much for your evaluation.
We regret that the delivered goods give cause for complaint. Despite careful processing, this cannot be excluded in individual cases.
Please return the goods postage paid, as we describe in the online shop under "guarantee declaration" and also in our terms and conditions.
Since you have not entered an order number or any other valid reference that can be used to trace your process, we cannot help you with the rating. You are welcome to contact info@bilder.de, where we will help you immediately.
Good Print
Good Print, good price, fast shipping! It wouldve been perfect if there was the possibility to print on both sides of the cup so that you can see the picture while drinking!
25 November 2019
Unprompted review
Good quality and fast delivery
Good quality and fast delivery! Thank you!
22 November 2019
Unprompted review
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