BILL Reviews 1,580

I am going to change my review since this company finally resolved my issues. I am still going to remain firm that there customer service is poor. They ran me in circles for two days before responding at all and another four days before they actually fixed a problem that took them five minutes. Regardless of you are - People do lose passwords and phones - There has to be a better way to resolve these issues. I will go into the system and put a back up - My suggestion to them is that a backup email should be an option - Everyone has two or three these days an

I live outside the U.S., and a client uses this platform. The website does not support numbers outside the U.S. and Canada. Not only that, but when my client inputs my details manually and then sends the payment, Bill.com partners with dodgy domestic banks, who then withhold the payments indefinitely and ask for "Form C," even though those are EXCLUSIVELY for big transfers that are over $10,000.

Even if the transaction amount is a few hundred dollars, they're going to ask you for a ridiculous amount of paperwork and withhold payments forever. If there's anyone considering Bill.com, DO NOT. Use something else.

What's preventing Bill.com from directly wiring dollar payments to destination banks in Bangladesh like every other normal payment processor?

The WORSE ever app t manage payments.
I got cancelled out of my account, despite sending multiple times all of the information they requested
No email gets ever signed (bill.com support, call.com compliance, etc.) so you can never actually speak to someone. I asked them to delete all of my information (bank account, passport, selfies, incorporation documents…) but who knows if they ever did.
Now, I’m stuck, and I don’t know if someone will be able to open bank accounts with all the information I provided. I’m so shocked, I’ll actually report them to the business bureau

I used this app for only a month. Then I was locked out of my account for reasons unknown. Struggled to get in touch with customer service , Caesar who answered every time after he hung up on me.
Never received funds, nor access to my account. Avoid this app please

Their support team has trouble answering what should be basic questions. Reps are unfamiliar with the system; have to read the instructions - if the help article is unclear as it was to you, then they are similarly at a loss. Its one of those software pieces that has a ton of capability if you have the secret handshake instructions. I have been on hold for 40 minutes with "are you still there" check-ins each 10 min.- just came back and still no idea. This should have a very simple answer.

They don't notify you when you have a pending invoice. There is no, zero, natta technical support. Their platform will not let me add in sales tax. Basically as non user-friendly as software can get. I only used it as I had to in order to get paid by a non profit. Will never use if for real business purposses.

Do not attempt to use Bill.com if you are a small non-profit. Their customer service is terrible and they will make you jump through an unbelievable amount of hoops to get any of the money owed to your entity.

Bill.com is used by one of the distributors that we buy product from. Recently, we got a nasty email from them saying our payment made was coming back as NSF (non-sufficent funds). They DEMANDED that I immediately wire the funds and they charged me a $30 fee for the returned payment. The problem is that the issue was theirs. When I paid I simply paid through our normal default account but somehow their system put it through an old bank account which was NOT the default payment account. I contacted them and got no help or apology. I was actually thinking of moving to Bill.com and paying all our bills through them but not anymore. They messed the payment up & blamed it on us. Everything about this experience proves this company is not a good one.

Lacking report flexibility

We use Bill as our 3-party payment processor, both domestically and internationally. We pay our vendors via e-payments, checks, and wires. The online portal is easy to use. The cost seems reasonable. If we have a question or concern, Bill support has been efficient and effective. We've dabbled in Spend & Expense but we've not used Accounts Receivable.

If I could give zero stars I would. This has by far been the worst customer service I have ever experienced. Attempted my first charges and all were blocked due to suspicious activity. Called in and it took a whole day for someone to follow up with me. Once they finally emailed me I was asked for a copy of my drivers license. I provided DL picture then after several hours I got an email stating the picture was not clear. At this point I got frustrated and just told them to leave the account blocked. Can’t blame them too much but surprisingly after that email to them, I never got a response or follow up! So the. I submitted another chat and the rep told me that my card was active with no issues. I then tried to make a small purchase with the divvy card and it was again blocked. So I submitted yet another ticket and got on the phone with a rep. He assured me he would get it resolved same day “within an hour”. 2 hours go by and he needs another copy of my dl. I send it, he says the copy still would not take. So I sent both a picture and a PDF scan file. Guess what? Been 3 days and still nothing, no response at all. Do not waste your time with them as they do not value your time not one bit.

**Update, they closed my account without any explanation. All because I’m assuming their system would not take my DL copy. Their system having issues resulted in them closing my account. I cannot stress enough, avoid this company. Wish I would have saved my time that I wasted on this. Hope this review saves another from the same experience.

Not an efficient way to receive payments. We’ve sent out bills to clients who paid the day day one and bill.com will withhold the payments for a week. It would be more efficient if a client put a check in the mail and we deposited a check physically. We do not recommend this service.

I received an email stating that none of the payments processed on 4/4/25 went out. This is unacceptable, fortunately I don't think I have anything that will be adversely affected with the exception of my vendors not receiving their funds promptly.

Also, I have multiple transactions that continue to not sync into QBO. I have used the tutorial to aid in the syncing function and nothing helps.

I am a self employed writer that contributes a monthly column for a magazine based in Texas. They have just started using Bill.com probably good for accounts receivable, but the payables system is a problem. (1) I cannot set up a Bill account as I live in France and work remotely. I was unable to set a password as Bill will not send SMS codes to French phone numbers. (2) the company wants to pay me but Bill wants me to use a French bank, but I have a multi-currency account with Wise, a member of the SWIFT system and cannot be paid!

Yet another one-star review for Bill.com. I signed up for a free trial for my photography side business and figured I would downgrade to the free plan afterward. Unfortunately, that wasn't possible. Now my business email address is attached to this defunct account and it can't be converted.
So, I set up a new account using my personal email under the free plan. I asked a new client to request my W9 through my personal email address. STILL, I'm encountering problems. Now Bill tells me I have no connections. The customer so clearly already connected with me. What a nightmare! Literally, getting paid in the 90s was easier than this!

The Worst Payment Platform I’ve Ever Used – Avoid at All Costs!

If I could give zero stars, I would. Bill.com has proven to be one of the most unreliable, unprofessional, and downright frustrating platforms I’ve ever dealt with. I had a vendor scheduled to receive payment on Friday, March 28, and out of nowhere—with zero notification or explanation—they moved the deposit date to April 2. That’s FIVE DAYS LATE for no valid reason. This delay caused serious issues for my vendor and made my business look completely unprofessional.

When we called customer service, hoping for clarity or even a simple apology, we were met with the most useless support team ever. Not only were they unhelpful, but they also couldn’t provide any logical explanation. Just nonsense excuses and scripted replies. It felt like they had no idea what they were doing—or worse, didn’t care.

This isn’t just a tech glitch—this is a complete failure in business trust and transparency. If you’re thinking about using Bill.com to pay vendors or manage your finances, run the other way. This platform is a liability to your reputation and your operations.

They mishandle your money, don’t notify you of critical changes, and offer customer service that might as well not exist.

Absolutely shameful. Never again.

I felt awful even putting one star. This is incredibly poorly ran company. Probably some of the worst customer service I have ever encountered. If you can avoid them, do yourself a favor and stay away from this horrible company.

They promised I was going to have a flat rate of $39.50 and now I see in my bill $79. They said that it is because of the standard price for the Corporate plan is $79/user/month. However, his rep, Johnny Nguyen, told us it was not going to change. We would not have picked this software at that rate...

After complaining, they said I was going to have a discounted rate of $39.50/user/month for the first 3 months. I only had it for 2 months too.

All the best if you are picking this softaware.

𝖳𝗁𝖾𝗒 𝗐𝗂𝗇 𝗍𝗁𝖾 𝗐𝗈𝗋𝗌𝗍 𝖼𝗈𝗌𝗍𝗎𝗆𝖾𝗋 𝗌𝖾𝗋𝗏𝗂𝖼𝖾 𝗉𝗋𝗂𝗓𝖾 𝗐𝗂𝗍𝗁𝗈𝗎𝗍 𝖺𝗇𝗒 𝖼𝗈𝗆𝗉𝖾𝗍𝗂𝗍𝗂𝗈𝗇.
𝖳𝗁𝖾𝗒’𝗅𝗅 𝗄𝖾𝖾𝗉 𝗒𝗈𝗎 𝗐𝖺𝗂𝗍𝗂𝗇𝗀 𝖿𝗈𝗋 𝖺𝗇 𝗁𝗈𝗎𝗋 𝗍𝗁𝖾𝗇 𝗀𝗈 𝗅𝗂𝗄𝖾, 𝗌𝗈𝗋𝗋𝗒 𝖼𝖺𝗇’𝗍 𝗁𝖾𝗅𝗉 𝗒𝗈𝗎😂 𝖨 𝖿𝗂𝗅𝖾 𝗆𝗒 𝗋𝖾𝗉𝗈𝗋𝗍 𝗍𝗈 𝗍𝗁𝖾 𝗇𝖺𝗆𝖾 𝗈𝗇 𝗆𝗒 𝗉𝗋𝗈𝖿𝗂𝗅𝖾 𝖨 𝗐𝖺𝗌 𝖺𝗌𝗌𝗂𝗌𝗍𝖾𝖽.

I am writing a second review here because BILL .com said they're have someone message me,l but no one has & their support is not helpful. Absolutely the worst CS experience I have had for setting up & onboarding software
It seems the only way to get a response in time is to send 1 star review here
TOM KINEON