My service member Neil did an excellent job at finding me savings. He stayed persistent on finding me discounts that best suited my needs. Bill shark has definitely made a repeat customer out of me.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wasn’t sure about the services but glad i reached out! Once I reached out to support and got my bills assigned, the process was fast. Neil reached out via phone and text to keep me in the loop of t... See more
Company replied
I Just (As Of Tonight) Went Online To Get Started w. This Company. However, I Am Now Discouraged Due to The Reviews Which Are 90% Negative. I Hope They Haven't Already Pushed The Fees Through On My... See more
Company replied
I was a little skeptical, having never heard of a service like this, but I gave it a try. They came through -negotiating a big discount on my cable bill. I have a couple rental properties and they'v... See more
Company replied
Company details
Information provided by various external sources
We’re here to lower your bills. We call your service providers and negotiate the best price on your behalf. Signing up is easy and only takes minutes. The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results.
Contact info
35 PARKWOOD DRIVE, 01748, Hopkinton, United States
- 800-957-1710
- help@billshark.com
- billshark.com
4.2
Great
102 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a helpful service
Always a helpful service! Representatives are polite and they get the job done.
24 July 2020
Unprompted review
Reply from Billshark
This is so nice to hear! We take pride in our excellent customer service. Thank you for taking the time to review us!
I am new to Billshark
I am new to Billshark. I just heard about it recently. I filled out the information on the website and Leo was a great help to me in getting my mobile and internet bills lowered. In the case of my internet bill, he was able to lower it significantly. Leo did great work.
24 July 2020
Unprompted review
Reply from Billshark
Leo is a fantastic negotiator! We know that you'll enjoy your savings and put them to good use. Thank you for taking the time to review your experience!
Service
Fast and easy to use and was able to get new some money off one of my bills
23 July 2020
Unprompted review
Reply from Billshark
Thanks for your fantastic review, Jessica! We're so happy that we were able to help you out with your bills!
Incredibly kind agents who take the…
Incredibly kind agents who take the time to explain their processes and do everything they can to get you the lowest prices possible.
23 July 2020
Unprompted review
Reply from Billshark
We will call as many times as it takes to make sure you get the lowest rate with your provider. Thank you for reviewing your experience, Chandler- we appreciate you!
Service
Great service and experience. I never have to worry about my bills going up. They are on top of it and know when’s it’s time to renegotiate.
22 July 2020
Unprompted review
Reply from Billshark
Yup! We keep track, so you don't have to. With us, you'll never have to worry about overpaying for your bills ever again!
Reply from Billshark
Thank you for your review, Stan! We do keep a record of your promotion and service type so that if any new discounts become available with Charter, we'll reach out and let you know!
Leo was great at getting my bill…
Leo was great at getting my bill reduced, I will definitely use Billshart again.
21 July 2020
Unprompted review
Reply from Billshark
Leo is fantastic! Thanks for the review! We can't wait to help you out again.
Saved on internet
They saved me $692.24 on my internet and also got me a deal to where I now get a faster speed plan than what I initially had.
21 July 2020
Unprompted review
Reply from Billshark
That's what we call a win-win :) Enjoy your high-speed internet and lower bill! Thanks for reviewing us!
The service is awesome but the amount…
The service is awesome but the amount of emails and texts asking for me to take a survey is way too excessive.
20 July 2020
Unprompted review
Reply from Billshark
Hi Matt- thanks for your review! I've forwarded your concerns along to our marketing department. They're taking a look at your experience to better understand the communication you received. Thank you for letting us know- we appreciate you!
You made a believer out of me
I was sceptical at first but im glad i gave you guys a chance. GREAT JOB
18 July 2020
Unprompted review
Reply from Billshark
"Now Ima believaaahh"
Thanks for reviewing us, Shemika! We can't wait to save you more money in the future!
Helped save me money.
17 July 2020
Unprompted review
Reply from Billshark
Billshark has got your back :) Thanks for the review!
Saved me money on my cable bill…
Gave me a net savings on my cable bill of about $12 a month. Great job.
17 July 2020
Unprompted review
Reply from Billshark
$12 really adds up over the course of time!
Thanks for reviewing us, Nathanael! We appreciate it.
They never asked me what I wanted from…
They never asked me what I wanted from my internet provider. I did not want cable. Yes you did reply but I still have cable connected to my account and the bill is more than before. If anything I would have rather had a boost to my internet speed rather than cable added and the amount increased.
17 July 2020
Unprompted review
Reply from Billshark
Hi Mark- it looks like our customer service team has attempted to reach out to you regarding this issue multiple times. Unfortunately, we were unable to get in touch with you to resolve your concerns via email or phone.
Our quality assurance team did review the negotiation and follow up with your provider who advised us that our negotiated discount did not add TV to your services. You currently only have internet. We would love to be able to speak with you in regards to this. Please give us a call at 800-957-1710 and our team will be more than happy to speak with you further.
They helped save me over 400 dollars a…
They helped save me over 400 dollars a year! Their negotiating skills must be off the chain! I’m super pleased.
16 July 2020
Unprompted review
Reply from Billshark
The Shark's skills are totally off the chain ;)
Thanks for taking the time to review us, Leslie!
So impressed with Bill Shark!
Cam helped me to save over $300 over the course of two years on my cellular bill. I would recommend her to anyone who is considering using this service. She will get you the best deal!
15 July 2020
Unprompted review
Reply from Billshark
Cam is great! I can't wait to show her your kind words. Thank you, Mary-Kate!
Great Service
A true time savings service. They have a magic touch when dealing with vendors.
15 July 2020
Unprompted review
Reply from Billshark
Our Sharks really do! They are persistent and will find savings, even when there appears to be none!
Thank you for taking the time to review us, Christine- we appreciate you!
Reply from Billshark
Thanks for trusting us to lower your bills, Geno!
Did a great job helping me get one of…
Did a great job helping me get one of my bills reduced.
15 July 2020
Unprompted review
Reply from Billshark
We know you'll put those savings to good use :) Thanks for the review, Kevin!
Billshark does what it says it will... with a caveat!
Billshark does what it says it will. They will save you money, but with a caveat. Your payment to them will be 30% of those savings. Which isn't necessarily bad. However, they will base some of those savings over a 24 month period. For instance... They saved me $10 a month on my cell phone. I plan on switching companies once our phones were paid off in October. But I was charged $72 for the savings. So it works, just not as well for me.
13 July 2020
Unprompted review
Reply from Billshark
Hi Reggie- if you plan on switching companies in the future, just reach out to our support team and they will assist you in the process. We guarantee our savings, so if you aren't receiving what was promised, our sharks will make any appropriate adjustments to your account.
surprised by how easy it is. until I got the bill
I wasn't sure what to expect but once they had my info a day later I received savings on my cable bill. If I had other bills that were as high as that one. I sure would use them again. Edited to add: ummm just got the bill. They charge you what they save you. So you may as well just pay it to the original company. I could understand may half or a quarter of what they save you but not the whole thing. And based off my new bill they lied about how much they saved me in the first place. Maybe its worth it when you have more than one bill but for now. Not too much
11 July 2020
Unprompted review
Reply from Billshark
Hi Adrian- our fee is only 40% of the total savings achieved on the account, which is standard within our industry. On your account, we were able to achieve two types of savings. Your Shark applied a $60 discount which is good for 12 months and they also applied a $7.01 discount that lasts for the lifetime of your provider account. Not only did we reduce your bill, but we also increased your internet speed. These are fantastic savings for a single bill!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.