My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.
Contact info
United Kingdom
- customercare@binibamba.com
- binibamba.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
QUALITY GORGEOUS & UNIQUE PRODUCTS
All of their products are so stunning, especially if you fancy something more than just the generic white snug! I honestly do not have anything wrong to say about the product, website or the service 💖 thank you so much binibamba, couldn't be happier!!! This was my first purchase with you and will definitely be purchasing more again, especially eyeing up the new collection with studio noos, will need to invest in the puffmuff for the colder times! x 👀 (the only thing I could complain about is the delivery fee which is not even expensive at all tbh, and I'd rather pay the charge and make sure that my item gets to me safe, than have free delivery and risk it being lost)
Gorgeous Mittens
Bought as a gift for my daughter and the mittens look amazing, beautifully packaged I know she will love them. Great service and communication definitely worth 5 stars 🤩
Great friendly customer support
Great friendly customer support.
I absolutely love the aesthetics and ethics of Binibamba. My little binibabe looks fab all wrapped up in her woollen attire ready for the cold winter days. X
Absolutely gorgeous every item and such…
Absolutely gorgeous every item and such good quality!!! I even went back for the pram suit!
Five Stars…
I am normally not the type to write a review but this time I have to. Not only the shipment is one of the fastest I experienced for an international order, the service is also something special. The brand manager was so nice via Instagram where I sent a request concerning my recent order. My problem was solved right away with nothing but positive vibes. Quality wise, the products are also very high quality. Definitely will be ordering again!
Run don’t walk
My favourite brand ever, I got the toast snuggler for when my baby was newborn which he still uses now and used all throughout summer too but the temperatures dropped so we splurged on the puffmuff and so glad we did. We get SO many compliments and no other brand i’ve seen compares in style and quality. The best investment for my baby ever. The customer service / social team are also very lovely and shipping is extremely fast! The perfect brand
Such a lovely company and beautiful items
Such a lovely company and beautiful, well made products. Despite only welcoming my little one 9 weeks ago I have amassed quite a collection already including 3x snugglers! I always get compliments on them and my boy is always so comfortable!
Delighted I placed the order!
I ordered the milk snuggler and am so impressed with the quality of the item. Incredibly soft and luxurious. Can't wait to see my little girl use it this December when she arrives! I also placed an order for the buggy mittens in milk - a treat for myself and they look fab!
I am so delighted with my product
I am so delighted with my product! Its so cosy for my newborn baba xx
It felt like Christmas receiving the…
It felt like Christmas receiving the most beautiful items. It was my first time ordering and I was a very happy Customer. I ordered the Milk Snuggler, Baby & Mama Milk booties & Teddy Hat. I look forward to ordering more in the future. I am very obsessed with everything!!!
Beautiful products for babies
Beautiful products for babies. Ordered a puffmuff recently and it is absolutely perfect, keeps my baby comfortable and warm on autumn walks. Thank you!
My absolute favourite brand for baby items
Binibamba products are absolutely gorgeous quality and as a bonus, chemical free, I can’t fault them. Ive purchased the Snuggler, booties and footmuff and love them all. The Footmuff and Snuggler keep baby so warm and cosy in her pram, she sleeps like a dream in there. A truly lovely brand 🤎
Fabulous customer service
Fabulous customer service. Hannah was exceptional. I was totally impressed. And of course love products. My Binibaby is warm and cosy this winter.
Beautiful sheepskin items
Beautiful sheepskin items! I love the sheepskin waistcoat for baby, and have just ordered a foot puff for the pram. Lovely quality 💛
Love binibamba products
Love binibamba products, so warm and cosy. Feels very luxury.
I ordered the pram puffmuff and mittens…
I ordered the pram puffmuff and mittens for my granddaughter who lives in London. I hit the pay now button before I realized I had shipped to my address In America. I frantically emailed the BINIbamba customer service and to my surprise they got right back to me and changed the shipping address. Incredible customer service and Hannah was so kind. My daughter is so excited to get this product and it will be there soon, thanks to a company who values their customers.
Amazing customer service.
Ordering a gift for a friend, I made the mistake of ordering the wrong colour snuggler. I emailed the company at 10pm at night asking to change the colour over, to my surprise I had a reply from them by 8:30am, confirming the change in my order - You don’t get customer service like that anymore!
Customer service is amazing
Customer service is amazing! I put in the wrong postcode for a gift and Royal mail sent it back to them and they then resent it out to my friend. Quick response and lovely customer service team. Thanks so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








