My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestio... See more
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At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.
Contact info
United Kingdom
- customercare@binibamba.com
- binibamba.com
Hasn’t replied to negative reviews
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Amazing amazing amazing
Amazing amazing amazing! Number one baby product (the smuggler) and number one mummy product (the pram muffs) and my most recommended products to new mums! I love them so so much, so versatile and soooo comfy for my baby who loves to sleep in his pram!!!
Pushchair does not collapse with liner installed
Purchased a buggy liner/‘snuggler’ but quickly realised that when installed in my Joie Finiti Signature pushchair, it won’t collapse down at all.. therefore cannot be stowed in cupboard or taken in the car if liner is on pushchair.
I reached out to the team on Instagram and after some back and forth they have confirmed the buggy should collapse 90% with the liner installed. As this was not the case for me I asked if it was possible to return the item as it is not fit for purpose. I was told this is not possible.
This is a luxury purchase for me- I took time to think it over and really did ‘treat myself (& baby). I now have an item I cannot use for a considerable sum with no option to return.
Binibamba have said there is ‘no more they can do’ for me. They have not done anything to try and help. I feel upset, disappointed and totally uninvested in the brand.
If you have a Joie Finiti Signature pushchair avoid purchasing a liner from this company to avoid the same disappointment.

Reply from BINIBAMBA
Brilliant company + customer support
Kind and quick and helpful customer support. This is a company that cares about their customers and as a returning customer I’m really happy with support and the quality of the items I’ve had from binibamba. Big fan!
My favourite brand for a baby shower gift!
My favourite brand for baby shower gifts! A fabulous treat, that not many people would buy for themselves. Not only does it make the mamas smile, but gives them peace of mind knowing their baby is warm and snug in winter and regulated in the summer. I love the classic milk liners which look great in any colour pram. But have also just purchased the mittens for another gift along with a pair for my sings Christmas present.
Love love love
Love love love.
The colour ways were difficult to choose from because they have so many cute options. Bought this in winter, but can’t wait to give it a go in summertime too!
Fantastic customer service and quality of products
I had a small issue with one of the snugglers and Hannah went above and beyond to help, even sending a replacement. Binibambas customer service has been fantastic, not to mention the quality of their products are amazing! I have brought the whole set for my baby - footmuff, snugglers and couldn’t resist the pram mitts for myself! I also love the fact that all their products are chemical free and safe on my babies skin.
So many deliciously, natural, baby items!
My love of Binibamba began a few years ago as I saw the yin yang snuggler on instagram, so once I became pregnant this year I knew I needed to have it! I ordered it a couple of days ago, it arrived this morning and I am absolutely over the moon!
I also ordered the larger and smaller flat bears (separately because I loved them so so much), and the Teddy Hat.
All of the items are so beautifully made, and have that amazing sheepskin scent that reminds me of being a child.
I couldn’t be happier with my items and can’t wait to order more, thanks so much Binibamba!!
Customer service is incredible
Customer service is incredible! And the things I ordered have an amazing quality and are super cute. Would recommend this shop 100%!
Some of the best customer service I’ve…
Some of the best customer service I’ve ever had! I ordered the wrong item and miss understood a code and Binibamba quickly responded and rectified both of my errors for me and so quickly and politely. I already have the snuggle vest for my little one and just waiting for a few more pieces, so excited for them to arrive. Fantastic brand, customer service and product.
10/10 Wonderful customer service and such a…
Wonderful customer service and such a beautiful product bought from Binibamba!
5 star customer service!
The customer service from the Binibamba team was excellent!
My daughter was gifted a snuggler which was due to arrive in stock a few days before our holiday. The Binibamba team did everything in their power to ensure we had a snuggler delivered before we left for our holiday. My daughter loves it and I’m looking forward to buying more from Binibamba in the future!
Fabulous quality & excellent speedy…
Fabulous quality & excellent speedy service
Super helpful customer service
I wanted to swap a snuggler which was gifted to me and the Binibamba team couldn't have been more helpful. Responded quickly, kept in constant contact and sorted the swap for me super easily. Great service and would highly recommend.
Highly reccomend as great company and fantastic customer service!
I recently purchased a shearling buggy liner and a pair of slippers from Binibamba, and I couldn't be more thrilled with my experience! From the moment I placed my order, it was clear that this company prioritizes quality and customer satisfaction.
The products themselves are exceptional. The shearling buggy liner is incredibly soft and warm, providing just the right amount of comfort for those chilly days. The slippers are equally delightful, offering a cozy fit that keeps my feet snug and happy.
What truly sets Binibamba apart, however, is their outstanding customer service. Any questions I had were answered promptly and with genuine care. It's refreshing to see a company that values its customers and goes the extra mile to ensure a positive experience.
I wholeheartedly recommend Binibamba to anyone in search of high-quality products and a fantastic shopping experience. I’m already planning my next purchase and look forward to returning time and again!
Highly recommend
Incredibly friendly and helpful customer service and beautiful products
Completely the very best 5* service
Completely the very best 5* service. Thank you for responding to my queries by return. Could not ask for more. Granny Sal

Reply from BINIBAMBA
Snuggly Snoozes in the Stroller
Our son Beau who is now 9 months absolutely loves his snuggler and it's definitely helped him enjoy many a decent snooze in the stroller. We also received excellent customer service from Hannah and we will most definitely be back to get some more goodies from binibamba soon!

Reply from BINIBAMBA
There’s nothing cuter than a baby in…
There’s nothing cuter than a baby in Binibamba. Everything is made to an exceptional quality and with children in mind. Our snuggle suit is lightweight yet warm. The sleeves fold over to cover the babies hands and it’s a lot easier to do up and undo than other pram suits we’ve tried. The customer service is great also.
Love the Dalmatian sheepskin…
We ordered the Dalmatian sheepskin liner for our baby boy after hearing wonderful reviews - and it did not disappoint! Perfect for a cold Scottish winter in the pram. The tote fits lots in too ❤️
Binibamba is a need for everyone!
The best products, company and customer service. 5 stars doesn’t feel enough!
Had a few products now and honestly cant get over how brilliant they all are. The quality, design, everything is just brilliant.
Customer service on most recent order was incredible too!
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