While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, highlighting their quality and effectiveness. Many people appreciate the fast and efficient delivery service, often receiving their orders quickly and well-packaged. However, some customers also noted issues with their orders, including payment problems and unfulfilled shipments. A few other people also felt that customer service was unresponsive, leading to difficulties in resolving issues or getting updates on their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the effectiveness and high standards... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and efficient... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers express satisfaction, noting fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent, responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered today , because ppl recommend this site. After i paid i got order confirmation , and another mail after 30 sec saying there was issue with payment. Ofc money is gone from credit card. They... See more

Company replied

Rated 3 out of 5 stars

Ordered before, products seem legit and good delivery. Thy do not respond to emails though- so poor service. I keep getting emails saying a product I’m interested in is waiting for me- I go to add to... See more

Rated 5 out of 5 stars

The products I ordered arrived in time as expected and were professionally, securely and discreetly packaged. On opening the package I had a few queries re what I'd ordered. So contacted the la... See more

Rated 5 out of 5 stars

Rapid service. Amazing. Used this brand as it’s well known and reputable - but my own experience has been great. Ordered a product in the afternoon, I sent a message RE my order which was an... See more


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition

Written by the company

BIOLAB SHOP — Elevate Your Wellness & Master Biohacking At BIOLAB SHOP, we specialize in curating wholesale and retail supplies of high‑quality supplements, including peptides, amino acids, nootropics, and adaptogens, all designed to support enhanced performance, recovery, longevity, and overall wellbeing. What truly sets us apart is our commitment to scientific rigour and product integrity. We’re proud to back every formula with rigorous laboratory testing, ensuring you receive only products that meet the highest standards of purity and efficacy. Whether you're a seasoned biohacker, an athlete striving for new heights, or simply someone passionate about living your healthiest life, BIOLAB SHOP is your trusted partner. From recovery‑boosting peptides and cognitive enhancers to vitality‑supporting supplements and targeted adaptogens—our catalogue reflects both innovation and ambition.


Contact info

3.8

Great

TrustScore 4 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've ordered from biolabshop twice now…

I've ordered from biolabshop twice now and can't fault their service. Really fast delivery , received my delivery the morning after ordering! Products work really well for me. Happy customer, will continue to order from them

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Bad product quality & no customer service

The products are really poor Quality, as well as the customer service.
I received the product, but it did not dissolve well (due to it being cheap china stuff). The customer service did not help one bit and didn't care.

3 November 2025
Unprompted review
Rated 4 out of 5 stars

Scam? At the end all was fine

I ordered today , because ppl recommend this site. After i paid i got order confirmation , and another mail after 30 sec saying there was issue with payment. Ofc money is gone from credit card. They dont respond at all , and every link they suggest , is 404 page not found.
Edit:
After posting a negative review , i way contacted asap. Payment was somewhere ,pending, but they fixed it. Next day my order was shipped and i got it today. Fast shipment , box crushed ,but it was GLS mistake they buried it with other packages in delivery . I still say customer support is almost non existing. I paid what it said at web and got recipe ,like i paid ,10% less , but i dont care i paid exactly as web said. I will order today again im hopping without any problems , this time.

10 November 2025
Unprompted review
Biolabshop logo

Reply from Biolabshop

We are truly sorry to read your review, but we must clarify the situation for transparency and fairness.

Your payment was not stolen. The issue occurred due to a temporary technical error from our payment gateway provider, which caused some payments to be automatically cancelled before being verified. This was completely outside of our control, and we have been working closely with the provider to ensure all such orders are processed correctly.

As soon as you contacted us, we responded within 2 minutes, asking for your order number or full name so we could locate and resolve your issue immediately. Unfortunately, you did not reply to our message and instead posted multiple negative comments before giving us the chance to help.

After identifying your order manually, we confirmed that your payment was successfully processed and your order is now being accepted.

We always aim to treat every customer with respect and provide fast, reliable support. It is disheartening to see such an aggressive review posted without allowing us to assist first, especially when the situation was resolved quickly and caused by a third-party payment error.

We remain available for any further assistance and always strive to provide the best service possible to our valued customers.

— The BIOLAB SHOP Team

Rated 5 out of 5 stars

My experience with them has been very…

My experience with them has been very positive, I’m surprised by the negative reviews. I have been doing a course of dihexa and feel great, I can’t chalk it up to placebo. If I take more than 10mg I get side effects so I believe it is real dihexa and corresponds to their certificates on their side. I have continued to purchase from them stuff usually arriving within a couple of days. It would be nice if they had some kind of loyalty program to earn vouchers or discounts. Anyway I recommend this company.

26 October 2025
Unprompted review
Rated 4 out of 5 stars

Good products, communicate by Whats App

The products seem to be effective to me and are good value. One was missed out of my delivery initially but a replacement was dispatched very quickly and without fuss once I managed to contact the company - best form of communication with the company seems to be by Whats App, emails are received but not always followed up quickly.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Company. This is my second order.

This is my second order. You place an order and blink and it's on your doorstep. This is an efficient company. It would be nice for their to be a loyalty scheme for regular customers as I believe this would be beneficial.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Selling fake products

The Vaion NAD+ pen from here is a counterfeit, as confirmed by Vaion themselves who have said that biolabshop are not an official provider. Who know what’s in it.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Be warned the products they are selling…

Be warned the products they are selling are not genuine
I ordered a vibe of PT141 which I’ve bought from other companies in the past
I use a standard dose that I always use around 1 mg and felt absolutely nothing
This has never happened before with any PT141 that I’ve bought from other companies
I hope the dose by 1 mg still nothing and then another milligram still nothing
This product is either gone past its shelf life always fake
I would wager the latter so be warned and as previous reviews have said take a look at the dates of the positive reviews. There’s huge blocks of positive reviews all on the same date which strikes me as somewhat suspicious and unusual.
YOU HAVE BEEN WARNED

19 September 2025
Unprompted review
Rated 1 out of 5 stars

after 34 days still not received full order - they only reply if you complain here

Final review:

after 34 days i still have not received my complete order from these indians.

THE ONLY WAY THEY REPLY ON WHATSAPP IS IF I UPDATE MY COMPLAINT HERE.

COMMUNICATION IS 1/10 at best, because they do reply, ONLY IF I COMPLAIN HERE.

this is beyond pathetic , i beg every week to receive my order and they say : soon,tomorrow,shipping,soon.

34 days and 2 products from my order are still missing.

Unfortunately they are the only peptide shop in europe so thats why i used them 3-4 times , but after this indian behaviour i cannot recommend them to anyone.
COMPLETE JOKE

Products are always good.

just communication is problematic.
i placed an order 8 days ago.

sent them 3 emails, 20 messages on instagram.

they replied 2 times via instagram: we send order tomorrow.
0 email replies.

0 orders sent , 0 communication, this is beyond pathetic they cannot even communicate.

i ordered from them 3-4 times or more in the past, all was ok, but this time it has all become a huge joke

Update 1: on the day of writing this review i was answered and my order updated to be shipped soon, hopefully next week , i will keep updating here.

Update 2: they have started to ship my order , in 2 parts, received the first part today.

update 3 : received 90% of my order.

i still have 2 products to receive even tho i paid for them .

overall result:

Products 10/10 , all stuff i tried no complaints.

Communication 3/10 : they respond on whatsapp somedays, rarely on instagram and NEVER via email.

and the answer is almost always never concise, you have to constantly message them and ask for updates , nothing is ever clear ( eg: we will ship within 3 business days, etc ) , their replies are always generic : soon , we will find out, will be soon, bla bla.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Second order this month delivery takes…

Second order this month delivery takes around 2-3days depending on when you order, wrote on the other profile with all the bad reviews first here is my second review. Again great delivery, UPS tracking provided so you can check for yourself where your package is. Don’t understand why anyone would have a complaint IF they are able to fill out the forms correctly. They even put a seal on the package so you know it wasn’t opened when it arrives. Top.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I have to comend this company for their

I have to comend this company for thier products and over all support, we have been using them for 3 years or so, and I have not encountered one issue, the products are superb and my health has inclined significantly, the prices are great compared to other companies, and the products are fabulous. We have several things off them and each one has served its purpose with exceptional excellence.
Thankyou biolab for getting my health back on track and my vit markers on point.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Very fast service

Very fast service, product arrived in perfect condition. Excellent quality and reliability. Really happy with the purchase.

8 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look