This company’s return policy has a short window, 14 days. It doesn’t give you much time to try the product out. It also charges a restocking fee. I returned two unopened bottles but only received c... See more
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Review summary
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The representatives at Bioma have been quick to answer and / or respond to my questions. Their subscription requirements still have me on the fence with the requirements for cancelation. Pro... See more
Company replied
All of the promotions at the end of the ordering process made me 2nd guess the validity of this company. I don’t like feeling pressured to buy more.
Company replied
I HAVE USED THIS PRODUCT BEFORE, AND IT DOES HELP YOU TO LOSE WEIGHT. Only problem is they try to get you to keep purchasing other bottles for this and that. I am not by far able to afford that. So, y... See more
Company replied
Company details
About Bioma.Health
Written by the company
Less Gut Discomfort. More Freedom to Enjoy Life.
Bioma Health - probiotics for gut health and weight control.
Contact info
315 Montgomery street, 94104, San Francisco, United States
- hello@bioma.health
- bioma.health
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It didn’t work. Poor customer service
It didn’t work. I’ve been 3 months trying to cancel any future orders. Customer service tells me I can’t cancel and keeps taking money out of my account. I’ve talked to six different people finally they say they will cancel but won’t refund my money. For 3 months I’ve been trying to cancel. It’s impossible and they just keep taking money. Stay away from this crooked company.
Update.
After I left my review they contacted me with same crap I’ve been dealing with for 3 months. Took my money and think everything is solved. Apparently I was supposed to sign up for a subscription ( I never do) and that’s why I can’t have my money back. If I did I was unaware. This company is impossible to deal with. Save yourself a lot of headaches. They agree to cancel but not give my money back. Obvious what kind of business I’m dealing with
8 July 2026
Unprompted review
Reply from Bioma.Health
Hi Patricia,
We’re sorry to hear about your experience and understand how frustrating this situation has been.
We appreciate that you’ve already been in contact with our customer support team regarding your concerns. Please continue working with our team at hello@bioma.health, as they’ll be best placed to assist you further and work toward a resolution.
Best,
Bioma Team
Too manyy add ons
7 September 2026
Unprompted review
Reply from Bioma.Health
Hey Sue
Thank you for sharing your feedback. We’re sorry the additional offers felt overwhelming, and we understand how that can be frustrating when you’re simply trying to place an order. Please contact us if you’d like any assistance with your order. 💚
Best regards,
Bioma Team
Reply from Bioma.Health
Hey Sandra,
Thank you for your kind feedback! We’re glad to hear you found your experience with us very helpful. If you have any questions, we’re always here to help. 🌿
Best regards,
Bioma Team
Getting my hormones in balance.
It almost feels like these products are too good to be true.
At this point, I’m willing to try anything. Looking forward to feeling better.
7 September 2026
Unprompted review
Reply from Bioma.Health
Hey Kristin,
Thank you for sharing your thoughts with us. We understand you’re looking forward to feeling better, and we appreciate you giving Bioma a try. If you have any questions about getting the most out of your Bioma routine, please reach out to us for personalized assistance. 💚
Best regards,
Bioma Team
great experience
7 September 2026
Unprompted review
Reply from Bioma.Health
Hey Roswald,
Thank you for sharing your feedback! We’re delighted to hear you had a great experience with Bioma. If you have any questions, we’re always here to help. 😊
Best regards,
Bioma Team
Great easy ordering experience
7 September 2026
Unprompted review
Reply from Bioma.Health
Hey Karen,
Thank you for sharing your feedback! We’re glad to hear you had an easy ordering experience with us. If you have any questions, we’re always here to help. 🙌
Best regards,
Bioma Team
Price
Price. Extra discount of 10% helped! I look forward to receiving my product
7 September 2026
Unprompted review
Reply from Bioma.Health
Hey Robin,
Thank you for your feedback! We’re glad the extra 10% discount made your order even better, and we hope you enjoy your Bioma once it arrives. If you have any questions, we’re always here to help. 😊
Best regards,
Bioma Team
No I don’t want to write anything
7 September 2026
Unprompted review
Reply from Bioma.Health
Hey Marissa,
Thank you for sharing your feedback. We understand that you don’t want to write anything further, and we respect your choice. If you ever have any questions, we’re always here to help. 😊
Best regards,
Bioma Team
Really no good - don’t take if on HRT
I tried this for 2 months. The probiotics, the sleep and metabolism, and the GLP1 support. I’m sorry but it’s messed me up good and proper, my digestion is all over the place and now I need a colonoscopy as I have not had a normal tummy since May (when I started taking these supplements). I am sure they inhibited my HRT, too, as all my menopause symptoms came back with a vengeance. Coming off them my menopause has calmed down again but my stomach is not right. I fell for the hype and the hard sell and I very much regret it. Also I can’t cancel until my next 6 month order comes. So 10 months of tablets in the garbage.
14 May 2026
Unprompted review
Reply from Bioma.Health
Hi Megan,
We’re very sorry to hear about your experience and the concerns you’ve had while using our products. Given the symptoms you’ve described, we recommend discussing them with your healthcare provider, as they’re best placed to advise you based on your individual situation.
We’d also like to help with the subscription concerns you mentioned. Please contact our team at hello@bioma.health from the email address associated with your order so we can review your subscription and available options with you.
Best,
Bioma Team
I tried this product for almost a year
I tried this product for almost a year. I never saw the results they advertised. When I tried to return a shipment that I received they said I waited to long. I explained that I was on vacation when the product arrived and was unable to return it within the allotted time they would not work with me. Now I am stuck with 6 bottles of this product that I paid for and can't use. This is terrible customer service.
25 August 2026
Unprompted review
Reply from Bioma.Health
Hi Janice,
We’re sorry to hear that your experience with Bioma has been disappointing.
Our return policy provides a 14-day return window from delivery, as outlined in our Terms & Conditions. Unfortunately, once an order falls outside this timeframe, our team is unable to approve a return or refund. We understand that this wasn’t the outcome you were hoping for and appreciate you taking the time to share your experience and feedback with us.
If you have any other questions regarding your account or future orders, our team remains available at hello@bioma.health.
Best,
Bioma Team
Good information
Good information. My offer is tailored to my needs
6 September 2026
Unprompted review
Reply from Bioma.Health
Hi Melinda,
We’re so glad you found the information helpful and the experience relevant to what you’re looking for. Thank you for choosing Bioma! 🌿
Best,
Bioma Team
easy to use ordering system
6 September 2026
Unprompted review
Reply from Bioma.Health
Hi Kathy,
Thank you for your feedback! We’re happy to know placing your order was simple and convenient. 😊
Best,
Bioma Team
I've used bioma products in the past…
I've used bioma products in the past and they've always arrived on time and delivered as represented on the site. I've been taking the glp-1 boosters and regular probiotics for over a year. And now I need to get some other special stuff for the ladies parts.
6 September 2026
Unprompted review
Reply from Bioma.Health
Hi Karen,
It’s wonderful to have you back! We truly appreciate your continued trust in Bioma and are delighted that your experiences with us have remained positive over time. 💚
Best,
Bioma Team
Easy to work with
Easy to work with. Resolved my issues. Very thankful
6 September 2026
Unprompted review
Reply from Bioma.Health
Hi Shelly,
We’re delighted our team could help get everything sorted out for you. Thank you for taking the time to share your kind words! 🙌
Best,
Bioma Team
An issue with lots of females no matter age so worth a try I feel being a retired health care person
Easy to read and understand.....BUT your models look more like 20-30 maybe early 40 people....would be nice to see an older lady 60-80 ish that's tried this. Not knocking your models...it just jumped out at me since I'm reading about an issue that myself and multiple friends and patients deal with...I am a retired Surgery Registered Nurse for 40plus years.
6 September 2026
Unprompted review
Reply from Bioma.Health
Hi Sheena,
Thank you for such thoughtful feedback! We really appreciate your perspective on representing a wider range of ages, and it’s valuable feedback for us to keep in mind. 🌿
Best,
Bioma Team
Too much upselling that can easily…
Too much upselling that can easily trick someone into buying after purchase
6 September 2026
Unprompted review
Reply from Bioma.Health
Hi Florinnette,
Thank you for sharing your feedback. We understand your concerns regarding the additional offers shown during the ordering process and appreciate you bringing this to our attention. We’ll keep your feedback in mind as we continue improving the experience. 🙏
Best,
Bioma Team
It was easy and easy
6 September 2026
Unprompted review
Reply from Bioma.Health
Hey Beth,
Thank you for your feedback! We’re glad you found the experience easy. If you have any questions, we’re always here to help. 😊
Best regards,
Bioma Team
Reply from Bioma.Health
Hey Jocelyn,
Thank you for your feedback! We’re glad you found the information helpful and informative. If you have any questions, we’re always here to help. 🌿
Best regards,
Bioma Team
Need to stop vomiting!
6 September 2026
Unprompted review
Reply from Bioma.Health
Hey Mary,
We’re sorry to hear you’re experiencing vomiting, and we understand how concerning this can be. Please stop using the product for now and contact a healthcare professional for guidance, especially if the vomiting is severe or persistent; you can also reach us for assistance with your order. 💚
Best regards,
Bioma Team
Please cancel $20.00 Bioma.Health…
Please cancel $20.00 Bioma.Health didn’t want that - hit it by accident. Please cancel it credit my account
6 September 2026
Unprompted review
Reply from Bioma.Health
Hey Midori,
We’re sorry for the inconvenience and understand that the $20.00 charge was added by accident. Please contact us so we can review the order and help with your cancellation and refund request. 💚
Best regards,
Bioma Team
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