Biorootlabs 

Reply from Biorootlabs

7 days ago

We’re really sorry to hear about your experience, and we take feedback like this very seriously.

We want to be absolutely clear that we do not operate as a scam, and we would never intentionally charge a customer for a product they have not received.

After reviewing your details, we can confirm that order (#246329) is your first and only order with us, and it is currently still in transit. While it may be taking longer than expected, it is on its way and should be delivered. Delays can occasionally occur due to road contingencies or adverse weather conditions, which can impact delivery timelines.

Regarding the subscription, this is selected during checkout and is displayed directly above the “Add to Cart” button with the message: “Save 20% with automatic refills – shipped every month. No commitment. Cancel anytime.” We understand this may not have been clear in your experience, and we appreciate that feedback.

Subscriptions can be cancelled at any time through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no further charges or shipments will occur. We also want to reassure you that subscriptions do not involve any additional or hidden fees, they are simply repeat shipments of the original order.

We’re also very concerned to hear about your experience with our communication. While we do use automated systems to assist with responses, every customer case matters to us, and you should always be able to receive proper support.

We would genuinely like the opportunity to make this right and support you further. Please contact us directly at info@biorootlabs.com, and we will prioritise your case.

Thank you for bringing this to our attention. We are committed to improving your experience.

Reply from Biorootlabs

7 days ago

We’re really sorry to hear about your experience, and we appreciate you taking the time to share your concerns.

We’d like to clarify that the subscription is selected during checkout and is displayed directly above the “Add to Cart” button with the message: “Save 20% with automatic refills – shipped every month. No commitment. Cancel anytime.” This is intended to clearly show when a subscription option is chosen. That said, we understand how this may have been missed or felt unclear, and we take that feedback seriously.

Subscriptions can be freely managed or cancelled at any time through the customer portal by clicking the “Manage Subscription” tab on the top of our website. Once cancelled, no future orders or charges will be processed. We also want to reassure you that there are no additional charges for subscriptions, they are simply a continuation of the same product shipment at the selected interval.

We’re especially concerned to hear that you haven’t received a response to your emails, as this is not the level of service we aim to provide. We sincerely apologise for any delay in communication.

We would really like the opportunity to resolve this for you. Please reach out to us directly at info@biorootlabs.com, and we will prioritise your case to ensure everything is addressed promptly.

Thank you again for your feedback, it helps us improve both our service and communication.

Reply from Biorootlabs

7 days ago

Thank you so much for taking the time to share your experience, and for your honesty.
We’re truly sorry about the initial delivery issue with your first order. Even though it may have been impacted by external postal disruptions, we understand how frustrating delays like that can be, and we appreciate your patience while it was being resolved. We’re really glad to hear your subsequent orders have arrived smoothly.
It’s especially wonderful to hear that you’re noticing a positive difference with your knee pain. With natural supplements like turmeric curcumin, it’s common for benefits to build gradually over time, so your note about patience will be really helpful for others considering it.
We’re grateful for your continued trust and support, and we’re pleased to have you with us on your wellness journey. If you ever need anything, we’re always here to help.

Reply from Biorootlabs

Apr 23, 2026

Thank you so much for sharing your thoughtful feedback, we truly appreciate you taking the time to write this.

We’re really glad to hear that you’re finding the capsules easy to take—that’s something we’ve worked hard to get just right. You’re also absolutely right in your approach: supplements like turmeric curcumin often take a bit of time to build up in your system, and many people begin to notice benefits after consistent use over several weeks.

We completely understand your honest rating and genuinely value your transparency. It’s feedback like yours that helps others set realistic expectations and make informed decisions.

We’d love to hear how you get on as you continue your journey, please feel free to update us anytime. Wishing you the very best with your continued use!

Reply from Biorootlabs

Apr 23, 2026

Thank you so much for your kind feedback, we truly appreciate you sharing your experience with us.

We’re delighted to hear that the capsules are helping with your arthritis pain. That’s exactly what we hope for, and it means a lot to know the product is making a positive difference for you.

Your feedback not only encourages us, but also helps others who may be looking for natural support options. Thanks again for taking the time to share, we’re very grateful!

Reply from Biorootlabs

Apr 23, 2026

We’re truly sorry to hear about your experience, and we really appreciate you taking the time to share this feedback.

First and most importantly, we’re concerned to hear about the symptoms you experienced. Your health and safety are incredibly important to us, and we would never want any of our products to cause discomfort. We strongly recommend discontinuing use, as you’ve done, and consulting a healthcare professional if you haven’t already.

We’re also very sorry for the frustration caused around the subscription and billing. We completely understand how concerning it is to see a charge you weren’t expecting. For transparency, the subscription option is selected during checkout and is displayed just above the “Add to Cart” button with the message: “Save 20% with automatic refills – shipped every month, no commitment, cancel anytime.” Customers can manage or cancel this at any time through the “Manage Subscription” tab at the top of our website, and once cancelled, no future orders are processed. There are no additional fees for the subscription, it simply schedules repeat shipments of the original order.

That said, we understand how this may not have been clear in your experience, and we sincerely apologize for any confusion or frustration this has caused.

Regarding your refund, this is not the experience we want any customer to have. We would genuinely like the opportunity to make this right for you. Please reach out to us directly at info@biorootlabs.com, and we will personally review your case and ensure it’s resolved as quickly as possible.

We truly value your trust and feedback, and we’re committed to improving both our communication and our service.

Reply from Biorootlabs

Apr 23, 2026

Thank you very much for your kind words! It truly means a lot to hear that you found the ordering process easy and convenient. We’ve put a lot of care into making everything as smooth as possible, so your feedback is really appreciated. We’re grateful you chose our Turmeric Curcumin 95 capsules and hope they bring you great benefits. If you ever need anything, we’re always here for you!

Reply from Biorootlabs

Apr 23, 2026

Thank you for sharing your experience, and I’m truly sorry for the frustration and concern this situation has caused you.

First and foremost, you absolutely did the right thing by prioritizing your health. We understand how important it is to avoid any supplements that may interact with medications like blood thinners, and your safety should always come first.

I sincerely apologize that your cancellation requests were not processed in time before the order was shipped. That’s not the experience we want anyone to have, and I understand how upsetting it must feel, especially after reaching out multiple times.

Please know that we do care, and we want to make this right for you. I’ve shared your feedback with our team so we can improve how we handle urgent cancellation requests moving forward.

In the meantime, we’d be more than happy to assist you with a return and refund. Please contact us directly at info@biorootlabs.com, and we will prioritize your case to ensure a smooth resolution.

Thank you again for bringing this to our attention and for your patience. We truly appreciate the opportunity to fix this for you.

Reply from Biorootlabs

Apr 22, 2026

Thank you for taking the time to share your experience. I’m truly sorry to hear that you felt unwell after trying the product and that your concerns around billing and communication have caused frustration. That’s not the experience we want anyone to have with us, and we take your feedback very seriously.

I’d also like to provide some clarity regarding how our ordering process works, as this may help explain part of what happened. During checkout, there is an option displayed just above the “Add to Cart” button that reads:
“Save 20% with automatic refills, Shipped every month. No commitment. Cancel anytime.”
This selection enables a subscription for monthly delivery of the same product, and it is visible before completing the purchase.

That said, subscriptions are entirely optional and can be easily managed or cancelled at any time through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once a subscription is cancelled, no further orders are generated or shipped. There are also no additional or hidden fees, the subscription simply continues the same product shipment on a monthly basis.

We understand, however, that if this was not your intention, the experience can be upsetting, and we sincerely regret any confusion this may have caused.

Most importantly, we want to make this right for you.

Please contact us directly at info@biorootlabs.com with your order details so we can:

Review all charges on your account carefully
Provide immediate return instructions
Assist with refunds where applicable
Ensure your account is fully updated according to your preferences

Your health, trust, and peace of mind are very important to us, and we are committed to resolving this promptly and fairly.

Thank you again for bringing this to our attention, we appreciate the opportunity to improve and to support you better.

Reply from Biorootlabs

Apr 22, 2026

Thank you so much for your thoughtful feedback, it genuinely means a lot to us. We’re thrilled to hear that you felt the benefits so quickly; that’s exactly what we hope for with our turmeric curcumin capsules.

We also really appreciate your honesty about the communication after purchase. Your experience matters, and we understand how too many messages can feel overwhelming. We’ll definitely take that on board as we continue improving how we support our customers.

Thanks again for taking the time to share your experience, your support and insights help us grow and do better every day.

Reply from Biorootlabs

Apr 22, 2026

Thank you for taking the time to share your concerns. We’re sorry to hear that your experience has led to frustration, particularly around billing and product transparency, we understand how important clarity is in both areas.

We’d like to clarify a couple of key points regarding the ordering process. During checkout, there is an option displayed directly above the “Add to Cart” button that reads:
“Save 20% with automatic refills, Shipped every month. No commitment. Cancel anytime.”
Selecting this option activates a subscription for monthly shipments of the same product. This is visible prior to completing the purchase and is completely optional.

Subscriptions can be managed or cancelled at any time through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no further orders are generated or shipped, and there are no additional or hidden fees, it simply continues the same product on a monthly basis unless stopped. We do understand that if this was not your intention, it may have felt unexpected, and we regret any confusion caused.

Regarding your question about product quality, our Turmeric Curcumin formula uses a turmeric extract that is standardized to 95% curcuminoids, meaning it is a concentrated form of the active compound rather than raw turmeric powder. The product page also states that it is third-party tested for purity and potency, and includes black pepper extract to support absorption.

Your trust is important to us, and we would value the opportunity to review your concerns directly.

Please reach out to us at info@biorootlabs.com, and our team will:

Review your order and any charges in detail
Assist with returns or refunds where applicable
Ensure your account is fully aligned with your preferences

We appreciate you bringing this to our attention and remain committed to improving both clarity and customer experience.

Reply from Biorootlabs

Apr 22, 2026

Thank you so much for your kind words! It truly means a lot to hear that the Turmeric Curcumin 95 capsules have made a positive difference for you. We’re passionate about creating products that genuinely support wellbeing, so knowing it’s helped you is incredibly rewarding.

We really appreciate you taking the time to share your experience, it encourages us to keep delivering the best we can. Wishing you continued health and wellness!

Reply from Biorootlabs

Apr 21, 2026

Thank you very much for your feedback and for taking the time to share your experience with us, we truly appreciate it.

We’re really glad to hear your thoughts on our timeliness. Providing a smooth and reliable experience, from ordering through to delivery and support, is something we care deeply about, so it means a lot to know this stood out to you.

We’re committed to maintaining this level of service and continuously improving wherever we can. If there’s ever anything more we can do to support you, please don’t hesitate to reach out at info@biorootlabs.com, we’re always here to help.

Reply from Biorootlabs

Apr 21, 2026

Thank you for taking the time to share your experience so openly. We’re genuinely sorry to hear how frustrating and disappointing this has been for you, that’s never the experience we want anyone to have with our products or our service.

We do want to respectfully clarify a few important points, while also acknowledging where we can improve. Our subscription option is displayed clearly on the product page, positioned directly above the “Add to Cart” button before checkout. This is intended to ensure customers can easily see and understand when they are selecting a subscription. The option can be unticked if you prefer a one-time purchase.

For customers who choose a subscription, there are no additional or hidden charges, it simply provides a monthly shipment of the same product for convenience and consistency. Because our turmeric curcumin supplement is designed to be taken regularly to support effectiveness, many customers choose this option, as is common with other supplement providers.

That said, subscriptions should always feel easy to manage. Customers have full access to a self-service portal via the “Manage Subscription” tab at the top of our website, where subscriptions can be adjusted or cancelled at any time. Once cancelled, no further orders are processed or shipped.

We’re very sorry to hear that this process did not work smoothly for you, especially regarding the cancellation link and follow-up communication. That’s not the level of service we aim to provide, and we understand how frustrating that must have been, particularly when it affected your ability to stop payments.

Please reach out to us directly at info@biorootlabs.com with your details (name and/or order information), and we will personally ensure your subscription is fully cancelled and review any outstanding concerns as a priority. If you’ve already contacted us and didn’t receive proper support, we sincerely apologise and will make this right for you.

Your feedback is important to us, and we are actively reviewing both our communication and cancellation processes to make sure they are as clear and seamless as they should be.

Reply from Biorootlabs

Apr 21, 2026

Thank you so much for sharing your experience so far, we really appreciate your honesty and openness. It’s great to hear that you felt the product was represented fairly, as transparency is something we care deeply about.

You’re still very early in your journey, and it’s completely normal not to notice changes just yet. For many people, turmeric and curcumin build up gradually in the body, and the benefits tend to become more noticeable with consistent use over a few weeks. It’s encouraging to hear you’re staying hopeful, that mindset, combined with consistency, really makes a difference.

We’d love to hear how you get on over the coming weeks, and we’re here for you if you have any questions along the way. Thank you again for giving it a try and for taking the time to share your thoughts, it truly means a lot.

Reply from Biorootlabs

Apr 21, 2026

Thank you so much for your thoughtful feedback, we’re really glad to hear your order was processed quickly and that you were able to take advantage of the “buy 2, get 1” offer.

We also truly appreciate you sharing your concern, it’s completely understandable. Please rest assured that we value transparency and customer choice. Subscriptions are only set up if selected during checkout, and we do not enroll customers without clear consent. If you prefer to make one-time purchases only, you absolutely can, with no automatic reorders unless you choose to opt in.

For extra peace of mind, you’re very welcome to send us an email and we can quickly check whether you have any active subscription on your account. Alternatively, you can click on the “Manage Subscription” tab at the top of our homepage (biorootlabs.com), where you’ll be prompted to log in and can easily view or adjust your settings at any time.

Thanks again for your trust and for taking the time to share your experience, it truly means a lot to us.

Reply from Biorootlabs

Apr 21, 2026

Thank you very much for your kind feedback, we’re delighted to hear your order arrived quickly and even earlier than expected!

It’s great that you’ve gotten started and are already feeling positive so far. Since it’s only been a few days, you’re still at the very beginning, and many people find the benefits become more noticeable with consistent use over the next couple of weeks.

We really appreciate you giving it a try and would love to hear how you continue to get on. If you have any questions along the way, we’re always here to help. Thanks again for your support!

Reply from Biorootlabs

Apr 20, 2026

Thank you for taking the time to share your experience so openly.

We’re glad to hear you wanted to try our turmeric for your hip pain, and we hope it’s been helpful for you. That said, we’re genuinely sorry for the frustration and concern caused by the subscription and the delay with your refund, we completely understand how upsetting that can be.

We’d also like to clarify how the subscription works, as transparency is very important to us. During checkout, there is an option placed directly above the “Add to Cart” button that reads:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is to clearly indicate when a subscription option is selected. The subscription simply means you receive the same product on a monthly basis at a discounted rate, there are no additional or hidden charges.

Customers have full control over this at all times. Subscriptions can be easily managed or cancelled through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders are processed or shipped.

That said, we fully acknowledge that your main concern is the delay in your refund, and that is not acceptable. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.

Please reach out to us directly at info@biorootlabs.com with your order details, and we will personally prioritize your case to ensure it is resolved as quickly as possible.

Thank you again for your honest feedback, it truly helps us improve, and we appreciate the opportunity to make things right.

Reply from Biorootlabs

Apr 20, 2026

Thank you for sharing your experience, we’re truly sorry to hear how frustrating this situation has been for you.

We completely understand your concern about receiving additional shipments and charges, especially if that wasn’t your intention. We’d like to clarify that our subscription option is presented during checkout, just above the “Add to Cart” button, and states:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is to ensure customers can clearly see when they are selecting a subscription. It simply means monthly delivery of the same product at a discounted rate, with no extra or hidden fees.

That said, managing your subscription should always be simple and accessible. Customers can cancel anytime through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no further orders are processed. We’re very sorry to hear that you found the site difficult to navigate, that’s not the experience we want you to have.

We also regret that your previous attempt to resolve this didn’t meet expectations. That’s not the level of support we aim to provide, and we take this feedback seriously.

We would really appreciate the opportunity to make this right for you. Please contact us directly at info@biorootlabs.com with your details, and we will personally review your case and assist you promptly.

Thank you again for your feedback, it’s invaluable in helping us improve.

Reply from Biorootlabs

Apr 20, 2026

Thank you for sharing your detailed experience, we’re truly sorry to hear how frustrating this has been for you.

We understand your concerns regarding the subscription and want to clarify that the option is presented during checkout, directly above the “Add to Cart” button, with the message:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is intended to clearly indicate when a subscription is selected. It simply provides a discounted monthly delivery of the same product, with no additional or hidden charges, and can be managed or cancelled at any time through the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders are processed. We can also confirm that your subscription has already been cancelled.

That said, we’re especially concerned about your experience with the shipment and refund. Upon reviewing the tracking information for orders #204001 and #119439, both are currently marked as delivered. If the parcels were returned to us, could you please share any proof of return or a return tracking number? This will help us investigate this further with the courier and ensure the matter is resolved accurately and fairly.

We also sincerely apologize for your support ticket being closed without a proper resolution, that is not the level of service we aim to provide.

Your feedback highlights areas where we clearly need to improve, particularly around communication and follow-through, and we take that seriously.

We would genuinely appreciate the opportunity to make this right for you. Please contact us directly at info@biorootlabs.com with your order details and any supporting information, and we will personally review your case as a priority.

Thank you again for bringing this to our attention, your feedback is invaluable in helping us improve and do better.