The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to... See more
Company replied
I love your products and have been buying them for a few years now. Have repurchased certain items multiple times. Also love your rewards and full size reward. My ONLY complaint is when items go out o... See more
Company replied
I was originally recommended the mineral sunscreen as a healthy option with summer coming up. When ordering I decided to try out the plumping skincare set and to my absolute amazement, after use my ac... See more
Company replied
Company details
Information provided by various external sources
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contact info
United Kingdom
- biossance.com
4.3
Excellent
7K reviews
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Easy Peasy
As always, easy to use and check out through the App. I also love that I can look up my Points and apply them easily.
16 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
It’s a lovely offer to get a full size…
It’s a lovely offer to get a full size product for free. You have made me feel like an appreciated customer. It’s a very nice gesture!
16 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Questionable experience this time
Ordering from the site was easy enough, as it always is. However, the discount for adding additional spending to the order was not added, I wasn’t given the opportunity to select my free full sized product and the complimentary product offered with my discount wasn’t added to my bag. Customer service chatting was challenging. Apparently the situation was escalated and I will be contacted in a day or two, but it took over 1/2 hour to get that determination.
16 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
customer Service chat was not helpful…
customer Service chat was not helpful in resolving my issue from my order dated 4/14/26.
I was asked for a screenshot of the promotion I had expected to receive , which was no longer available the following day to send. The rep asked for so much information from me which was bewildering considering it has to be in your computer system. I did not receive 20% off the eye cream as the promotion listed. Very disappointing!
14 April 2026
Reply from BIOSSANCE
Hello Kathy,
We regret that our service didn't meet your expectations regarding the 20% off promotion for the eye cream. We apologize for the inconvenience and the information requested. We'll review your order and our support process to improve our service. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Website and app are easy to use
Website and app are easy to use. Products are amazing. Sales and discounts are awesome!
15 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
When I receive the order I update my…
When I receive the order I update my review so far is good
15 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I love your products
I love your products. They are wonderful on my skin and using a clean formula is important to me. The only improvement I would suggest is to your website navigation. It would be great if it was easier to locate products quickly- like the shop all menu on the main page.
14 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Great products
I was given your skin care line as a Christmas present a year ago. I was very impressed how well it works. Your sunscreen for the face was highly recommended. It is reef friendly.
9 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Disappointed to see that the SPF 30…
Disappointed to see that the SPF 30 formula has been phased out! Trying the new SPF 50, but you guys really need to sell it in larger sizes than 2 oz bottles! Sunscreen needs to come in larger quantities!
14 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Great skincare products for aging skin.
I have used in the past and like the products. I use the oil and vitamin c brightening serum.
14 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
I felt that the site could do a better…
I felt that the site could do a better job to provide benefits of the products.. In the bundles it never shows the order the produce should be used and whether it morning, night, or occasionally. Also why one bundle is better than another. I bought a travel pack an it had rose oil in it. When do you use it? How does it help you skin. When do you used sunscreen.
I ended up using Ai gemi and it ask what I wanted the product to do? Then it made recomendations.
Thank you for asking.
11 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Love the product and love the bundle
13 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Ease of website
Ease of website. The images are a legible size and the product descriptions are well detailed. the process from adding to the cart to checkout is very simplified and intuitive.
13 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Website offer issues
I had planned on ordering additional items, because three different times a pop-up message came up stating if I added extra product, I would get 25% off and a free mega bag. I would then add the additional product however the deal was not added to my cart, and the message went away. I tried contacting customer service but did not get resolution. It’s very disappointing.
13 April 2026
Reply from BIOSSANCE
Hello,
We appreciate you bringing this to our attention. We're sorry the promotional offer didn't apply at checkout and that you didn't receive help from customer service. We'll investigate the issue to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Bad Wedsite
I kept having to refresh the page for the website to work. What should have taken me five minutes took about twenty. Plus, I had to "sign up for emails and texts" about three times before it actually registered, and it didn't say there were any stipulations when I did it (I checked) and there were. I like the products, but the website could definitely use some maintenance.
12 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Great products and easy online ordering.
12 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Excellent Website
Website is easy to manuever through - very fast ordering. Love no shipping charge with my order!!!
12 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Wasted time looking for fake promo
I generally like these products. I kept getting a message that I should login to get a free product as a VIP. Turns out I'm not a VIP and I don't qualify for any free products, but it took awhile for me to find that page. It was a waste of time.
12 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Easy to work with
12 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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