bipicar.com Reviews 

If you have any contract, it means nothing apart from you anything that goes wrong you pay
Insurance is a joke, replacement car....a joke when you eventually get one, plus you are charged for your inconveniences
Without doubt the worst car hire company I've ever used, stay away

Requested a subscription, gave my consent for the open banking affordability check and then next thing I received an email saying subscription was cancelled. No other notification and only found out I’d failed the affordability check when I called. Allegedly due to risk based pricing, despite the subscription cost being less than my recently ended 4 year lease. Complained, received an acknowledgment but no personal contact to discuss my situation. Terrible service from a regulated firm. I wouldn’t recommend them in the slightest. Save your time, energy and footprint on your credit file

Quick, efficient, friendly and y. And a nice clean car.

The total experience with Bipi is very disappointing. It begins optimistic & looks like they support until the sale is complete. Afterwards is a disaster & especially with the last experience I was assigned to a lady with no customer service support experience at all and without providing any effort to show at least (even fake it) a bit of patience or understanding. Email comms where replied as automated emails no personal contribution whatsoever. At one time when I called them to ask to speak withe sales person I spoke when I initially contacted and they refused to transfer me to speak because I shouldn’t speaking to them because my contract was ending. In short in the beginning all good, but then they forget you are a customer.

The technology and process is simple, car delivery straightforward. The car had over 80,000km already, stinks of tobacco and wasnt well cleaned before delivery. Ive booked a valet to try and sort the smell.

Very rigid credit check process, which removed my opportunity to use the service as their digital version didn't connect to our bank. Can't seem to accept company accounts, which any sane financial person would look at take a sensible approach.

My request to speak to someone in finance was rejected as they apparently don't speak to customers either.

Disappointing, sale prevented on their side.

Beware their check-in staff are looking to add any damage so they can gain commission. I’ve rented 3 cars with them and every time they have tried to add damage. The last time I disputed it and threatened to leave so they refunded. The small print 2.2 on the contract says the excess amount is per panel on the car. So basically if your excess is 600 they can charge up to 600 per panel on the car. They are complete cons/ scam artists. Do not rent from them

My name is Ilya, and I am renting a car from your company under a subscription plan. I am reaching out to file a complaint regarding the recent issues I have encountered with vehicle servicing.

A few days ago, you scheduled my car for service. However, there has been ongoing confusion about who should cover the service costs. Since I am renting the car under a subscription plan, these expenses should not be my responsibility. Over the past two days, I have contacted your support team five times, but I have not received any assistance, nor a clear response on when my issue will be resolved. As a result, I have been without the car, and there is no indication of how much longer this situation will last.

During my last conversation with support, I was instructed to contact the service center myself and ask them to send an email to a third party. This is not within the scope of my responsibilities, as I am paying a substantial amount under the subscription specifically to avoid dealing with such issues directly.

I kindly request that you address this situation promptly, confirm that I am not liable for the service costs, and return the car as soon as possible. Otherwise, I will have to consider further steps to protect my interests as a customer.

Thank you for your understanding and prompt attention to this matter.

was due service took it to place they told me to was suppose to be included in subscription but i needed to pay 180 euro for the service my self ,after 4 weeks and 10 emails to witch they ignore i have no choiced but to leave this review,once my subscription ends in febuary 2025 i will not be renewing ,would not recomend as soon as you subsribe they have you and ignore any issues or probelems!

I have had a car from Bipi since July not had any problems car delivered on time, payments go out same date each month. I have signed into a 3 year subscription and if all things go well I will renew 😊 now 14th October still going good.

I was nervous, reading all the negative reviews. I thought it going to happen to me but still tried my luck. Choose the car and put deposit down at the end of July. I got told the car will be ready by second week of October. On the day the car supposed to be delivery between 2-4pm. I waited until 3.50pm, as no car it turn up. Rang the customer service, within 10 minutes. I have received the phone call, and the emergency delivery driver came to dropped the car off at 5.30pm. Now I am driving a brand new mercedes car!!

I signed a contract on 09/05/20224 and today is 09/10/2024 - 5 months and still no vehicle!!!!!

I was told 16th June for delivery, i have had eight delivery date changes, insured a vehicle paid a deposit 10/05/2024, paid first months rental at end of september for October 1st delivery and still no car as i write this.....

I have made several requests for the refund of my deposit and payment and they just ignore you!!!!

The registered office address is at C/O Langtons Accountants in Liverpool, not where they are based, the owner is uncontactable as he lives in spain....

Trading Standards involved but this company is disrespectful and dishonest....

Told me the car would be delivered in 4 weeks. Put deposit on car then it changed to 9 weeks. Waited 9 weeks to be told car still isn’t ready. This is the worst company I have ever dealt with. They lie and ignore you once they have your money. They use excuse after excuse to fob you off. Why are they taking a deposit for a car they have no idea when it will be ready.

Statistically speaking only 1 out of 4 unsatisfied customers complain.

Bipi sales representatives will rush to sign the contract and rushes to do a hard credit check with the promise of a close delivery date, I was promised a delivery on Monday max Tuesday today is Wednesday and I get the call that it will delayed by almost a month, like seriously you guys think this is ok?

Honour your promises, find an alternative option( or upgrade as a token of apology) but no just lie and promise to call back and never do that, terrible experience for me 👎

Applied through website. Had a whatsapp chat with someone called Henry. Allegedly couldn't access the bank account details I gave them permission for and asked for a 2nd current account. Not even sure how that would work with an affordability check when my wages go into just the 1 account.
Anyway, new car from elsewhere.
Wouldn't use Bipi again, seems an odd company.

I booked a vehicle back in July of this year and the booking process all went smooth... Vehicle was scheduled and I was informed the vehicle broke down on the way for delivery! Almost 6 weeks later and no vehicle provided and the company makes false promises and communication is poor. It has now been 10 weeks since I paid the deposit and still they have no delivery date in sight. My absolute advice is simply avoid! They are informing that if I cancel I will lose the deposit, although the vehicle hasn't been delivered and their excuse for this is I'm in contract. Honestly an absolute nightmare which has been referred to the ombudsman.

I currently have a car with Bipi that developed a fault 4 weeks ago. I have been ringing and emailing chasing up the repair, and now had an appointment booked in 4 weeks- 8 weeks after the fault was found.

They really don't care about customers. The customer service is terrible - I think some of the people who work in their team actually dont have a clue what they're doing.

Have now instructed them to collect the car and terminate contract. Still waiting for a response!

SCAMMERS
I rented a car for 2.5 years with them. Returned it with minor problems that were paid for. Check in report closed off. 6 weeks later (all the time they had the car in their possession) they want to claim an additional 700 Euro for a missing parcel shelf. I returned the car with the parcel shelf.
SCAMMERS

I tried to explain to the Sales Team, that my Bank does not have 'open banking.' this was the response from the sales team:

Hello good morning,

As we mentioned we only can proceed to evaluate your application for business if you enter a business account. If you cannot we are cancelling the application.

Kind regards
Sales Team

Terrible company. Do not use. They simply want your money but are not interested in actually delivering what they have promised. I told them I needed my car by a certain date at the latest. They told me (in writing) that, in the unlikely event my car wasn't ready they would provide a temporary replacement. When the time came and my car wasn't ready I was told there were no temporary replacements available. They could not have been less interested. Really awful.