BIQU Equipment Reviews 

87
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, unresponsive, and difficult to engage with for issue resolution. Reviewers frequently encountered problems with their orders, including missed deliveries, incorrect items being shipped, and prolonged delays in receiving products or refunds. The delivery service was often criticized for being slow and unreliable, with some customers waiting months for their items or experiencing issues with tracking and package handling. Customers also reported receiving products with quality issues, such as defective parts, items not functioning as advertised, or components that were poorly designed or manufactured. Conversely, a small portion of people felt satisfied with the product quality and fast shipping, noting that some items worked well and were well-built.

What people talk about most

Product

People report ambiguous experiences with products, with some praising the quality and selection of... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing significant frustration and... See more

Customer service

Consumers find customer service to be negative, with many describing it as shocking, poor, and unhelpful,... See more

Quality

Users describe ambiguous interactions with quality, with some customers consistently praising the very good... See more

Delivery service

Customers had negative experiences with delivery service, citing issues such as missed deliveries and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They have missed deliveries and the "worry free" people are awful. I have had two missed eliveries and the last is taking a long time to get reimbursed. The Panda Sense did not work when ins... See more

Rated 3 out of 5 stars

It was alright the delivery came fast but I asked for Refund while it was getting delivered but never got one but now im just keeping it

Rated 1 out of 5 stars

I placed an order for 2 build plates, an LED light strip, and ceramic AMS inlets for my Bambu printers. I've ordered from BIQU before with no problem. This time, only the build plates were shipped. I'... See more

Rated 1 out of 5 stars

Ordered the panda den over month ago. So I emailed apparently has to wait for the 30th of December before they even thought about shipping it but if i paid a hundred quid more I could have one in 5 to... See more


Company details

  1. Electronics store

Written by the company

BIQU&BIGTREETECH | Premium 3D Printing Components & Upgrade Parts Manufacturer. Get precision-engineered buildplates, displays, mainboards, modules, drivers, and hotends for Bambu Lab, Creality, Prusa, Anycubic, Voron & other major 3d printer brands. Upgrade your print ecosystem.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.3

All reviews

(87)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Good product

Good product, I use BIQU motherboard for all my 3dprinter, stable and durability. especially Octopus board and H2 extruder.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Be careful when buying from this company

Most of my we’re on back order one item still is it’s taken forever to get from Illinois to Michigan going on like four days from one order so not really a good experience for 300 and something dollars worth of merchandise

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Experience

Order placed and paied on 05.10.2023 today is 17.10.2023 and still nothing is packed or shipped out. WhatsApp Support answers days later and say I should contact the shipper by email ?? What the heck. Thats nothing what I understand under customer support. Do not order there if you really need the parts.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Their support is horrible

Their support is horrible. They perform an arrogant indifference and apparently hope that users give up or that the return deadline for the product is exceeded before a response is received. They seem to have become too big of a company to take their customers genuine seriously.

17 July 2023
Unprompted review
Rated 1 out of 5 stars

worst buying experience and support I had

ive seen reviews on YouTube, ordered a hermit crab and some other products, the products maybe good (in general) but the support is just awful, wouldn't want that treatment for you enemies

first of all the hermit crab, I ordered the CAN version they sent me the standard, and after 100 pics sent they admited they send the wrong product

same goes for the h2, sent me the old version, and had yet again to send many many pics and the box clearly shows the old version they were just open this, send pics of this and that, I didn't accept the lousy refund amount they offered but they just decided with Aliexpress that and sent it anyways, I kept the things hoping its the last ill have to deal with them

2 plates were very loose, even a 1-2000mms2 speeds just knocks it off he park and it comes flying away, contacted the support, were answering quicker for sales, when it came to support, no one was there anymore

an e3 v3 and a touch screen, 2 mosfets were blown, motherboard was plugged for like an hour, noticed part cooling fan not spinning checked things out, not working also the case cooling fan, contacted them. . . the motors needs to be turning and the fan only turns when the extruder goes to .. . which is common infos and I can see that in the marling config, and sent videos

25 May 2023
Unprompted review
Rated 5 out of 5 stars

I can't recommend bigtreetech enough

I can't recommend bigtreetech enough as there products are quality and a reasonable price 👌 and there after sales series is first class

I purchased there bigtreetech skr mini e3 v3.0 and a tft35 e3 v3.0 for my ender 3 pro

And I had a problem with the tft35 e3 v3.0 screen
So I sent them an email and they couldn't of been more helpful and within a day they resolved the issue

This is why if I could I would be giving them 10 out of 10 for there products and there pricing and there first class service
As they went above and beyond to resolve my issues

25 April 2023
Unprompted review
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