Birch & Yarn Reviews 201

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting that items never arrived or that tracking information was nonexistent or unhelpful. Customers also encountered significant issues with the website, often finding it inaccessible or experiencing problems with its functionality. The delivery service was a common source of frustration, with many noting a lack of communication regarding dispatch and extended waiting times. Additionally, the company's response time to inquiries was consistently poor, with emails and other communications often going unanswered. However, some customers did receive their products, with a few expressing satisfaction with the items themselves, describing them as beautiful or as expected. A small number of people also found the website easy to use and the delivery prompt.

What people talk about most

Order

Customers consistently express significant dissatisfaction with their orders. Many reviewers report not... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers report not receiving their ordered items,... See more

Website

Consumers consistently express significant dissatisfaction with the website. Many report that the website is... See more

Delivery service

Reviewers express widespread dissatisfaction with delivery services. Many customers report that items never... See more

Response time

People report negative experiences with response times. Customers consistently express frustration over a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Scam company, avoid!! I purchased a rug from them that has never arrived. They’ve provided a screenshot of their own sales software showing the rug marked as delivered but I never received any trackin... See more

Rated 1 out of 5 stars

Ordered small cupboard for wall. Arrived very badly packaged and 2 ceramic items shattered. Item took a long time to arrive and very little info given from seller Rishu Goyal. Eventually received 2 re... See more

Rated 1 out of 5 stars

This is a proper scam website, I don’t understand how they haven’t been taken down so far. Received a purchase confirmation with tracking information that doesn’t track anything. Needless to sa... See more

Rated 1 out of 5 stars

Scammed. Site looked legit. Ordered camera £300 and received confirmation email and tracking number. Checked couple days later and google wont allow me to enter website. Should have checked on h... See more


Company details

  1. #31 of 31 best companies in Rug Shop
  2. #14 of 14 best companies in Antique Shop
  3. #89 of 89 best companies in Candle shop
  4. #95 of 95 best companies in Kitchenware Shop
  5. #230 of 230 best companies in Homewares Shop
  6. #10 of 10 best companies in Incense Shop

Written by the company

Fair-trade products, handcrafted in India. A vogue endeavour to promote bona fide creativity, vintage and bohemian styles in a range of homewares, gifts and furniture. Explore our collections online!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

201 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First purchase from Birch & Yard and…

First purchase from Birch & Yard and couldn’t be happier . Service was excellent , arrived quickly and was well packaged so arrived in perfect condition

14 February 2021
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Reply from Birch & Yarn

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Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, gorgeous material, definitely going to be buying more products.

9 February 2021
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Rated 5 out of 5 stars

Order processed & dispatched very…

Order processed & dispatched very promptly. Received the cushions just 6 days after ordering.

Cushions are beautiful colours & attractive designs.

21 January 2021
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Rated 5 out of 5 stars

Tus Cotton Cushion

Beautiful artisan product, a really special piece in our home. Friendly out of hours helpful communication and speedy delivery. Many Thanks!

17 January 2021
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Rated 5 out of 5 stars

Highly recomended

I love my incense holder. A beautiful item that came beautifully packaged.

9 January 2021
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Reply from Birch & Yarn

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Rated 5 out of 5 stars

She is beautiful!! (Paradise Hand Painted Table)

Thank you so much for the carefully wrapped Paradise table, absolutely stunning and love her! I am currently decorating my room and this will be a key piece (& my new prized piece!). Will most definitely tag you once renovations are done! Once again thank you & also thank you for your kind note and discount code, I already have my eye on a few more bits and bobs! Wishing you all a prosperous happy new year! 🎊🌌

4 January 2021
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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, loved what I ordered ended up keeping it for myself got my mate a mug instead lol !

22 December 2020
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Rated 5 out of 5 stars

Absolutely gorgeous hand-made product

Absolutely gorgeous hand-made product. It was lovely to receive a hand-written letter in from Birch & Yarn with the product- the thought and special care goes a long way to making the product extra special and a great customer experience. Would definitely shop with them again.

4 December 2020
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Reply from Birch & Yarn

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Rated 4 out of 5 stars

I would thoroughly recommend this…

I would thoroughly recommend this company. I have never experienced better customer service from any company ever. If you use their chat facility there is always a warm, friendly and helpful reply instantly. My absolute favourite thing was a beautiful hand written letter with my purchase telling me the history of my vintage item - I will treasure this letter and it made the item so much more special. The only issue I have was that the item received very slight damage in transit due to some unusual packaging. It is fixable and not noticeable so I'm not bothered but may be useful for the company to note. The item I received is beautiful - I'm delighted with it. Overall an absolutely wonderful experience and they have picked up a new loyal and very happy customer.

29 November 2020
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Rated 5 out of 5 stars

I bought some beautiful mugs and…

I bought some beautiful mugs and Christmas decorations, I have no complaints whatsoever, absolutely lovely items, delivered really promptly and great communication from the company.

25 November 2020
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Reply from Birch & Yarn

Thanks for your lovely Feedback

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