Birch & Yarn Reviews 201

Item arrived 5 weeks late and broken. I am now being told I have to pay for and organise return even though they charged me £30 delivery. Extremely poor customer service. I wish I had read these reviews before using company

This comfortable and soft kimono dressing gown is exquisite, but also practical and easy to wear. The generous cut allows for greater range of motion without compromising comfort or style.

Unprofessional! But apparently when I told them straight to their faces they were offended. I ordered a bench from their website; it kept saying “FREE DELIVERY”. I checked out the item and paid for it. After less than a half hour, I received an email from them saying that I have to pay £20 delivery because what ai order is “a small item” and the free delivery is only for “big furniture”. Having dealt with so many online shops by now (that was w red flag for me) I asked them politely to cancel the money and refund me. They said okay without giving me any timeline of when that will happen. After more than a week, I emailed asking for a timeframe (when to expect my refund back), their customer service was unprofessional and said “it’s very complicated” and “they’re gonna have to remind the manager because he’s the only one who can do it”. I was shocked by their unprofessional behavior and don’t get me started on their ways of handling simple things!

collection of vintage furniture and homewares provides the perfect combination of style with comfort and practicality.

Bought some items from here they were packaged well and arrived in good time. Will definately buy from here again.

Problems with the broken desk I purchased were satisfactorily resolved. It's a beautiful piece of furniture but had become badly damaged in transit. Although it was difficult to reach customer service at first, when I did get through to them eventually they helped sort the situation.

Tried buying a birthday present for the start of August. Made a next day delivery but unfortunately arrived over 3 weeks late. Tried calling several times during this period to see why the gift hadn't arrived and if I could get a refund as I had no faith it was going to be delivered. Completely clueless customer service on the phone - present basically just arrived unannounced.

Have tried getting payment back for next day delivery since. Again completely hopeless talking to them on the phone - basically delay tactics of we'll speak to our manager and get back to you but nothing ever happens. Given up trying to get the money back for that at this point - don't buy from this company unless you want a headache at the end of it!

Wish we paid more attention to the bad reviews. The chest we ordered arrived with a huge hole in the back. After a number of weeks trying to persuade the seller that this was damaged beyond use, they then said we must pay £72 for it to be returned (despite it being badly damaged on arrival). Since requesting that they cover the cost of return, Birch and Yarn have refused to respond to any emails at all. Absolutely terrible customer service and the worst consumer care we’ve ever experienced - shockingly bad!

Do not buy from this company! Customer service is absolutely disgusting, no one answers the phone But on the couple of occasions someone has picked up the phone they have been next to useless. No one knows where my Indian painted bench is and I am still waiting to hear whether I will get it or not. I have had to raise a refund from my bank because I cannot get in touch with anyone from Birch& yarn. Will I ever get my bench or my £300 back?

Going to report you to the Ombudsman. You clearly do not respond to emails about refunds etc. Disgraceful. This will be looked into.

Very happy,
Well packed and fast delivery .

I love the armchair , i ordered embroidered armchair and it came exactly same as it was shown on website.
I am super happy with my purchase.

Super good customer service when I mistakenly order 2 itema instead of 1. It wqa quickly rectified with no issues

Love birch and yarn products so nice and last long absolutely love it and quick delivery

Love Birch & yarn products love their products I have two amazing hand printed mugs and their customer service is really good to

Super Good Customer Service
When I mistakenly ordered 2 items instead of 1 it was quickly rectified with no problem. All Products are super GORGEOUS, well made and well priced. My favourite place to shop :)Great customer service.

I must have emailed birch and yarn at least 15 times about a trade account. Ive had one emailed back saying they will get back to me the following week. Weeks later after email after email no reply.. how they run a buisness is beyond me very rude that they can't be arsed to reply to my email. And it's a shame cause some of the stuff if lovely

I have emailed Birch and Yarn at least 5 times relating to an order which they did not fulfill. They never respond.

Beautiful item's, right up my Street.

Great product. Excellent quality. Ordering went smoothly.